Question about SanDisk Sansa Fuze MP3 Player
If your player is not recognized by your computer, make sure you have Windows Media™
Player version 10 or higher installed. You can also change the USB Mode to MSC if you do
not have Windows Media Player. For Mac, ensure that USB Mode is set to Auto Detect or
MSC mode. See Section 9 – Settings for more details.
I would try and change it to MSC mode or auto detect and see if you can get either one to get it to work. In case you wanna easier way to reference the manual you can view it here:
if you need further assistance please let me know.
Posted on Nov 18, 2009
I have reviewed your problem and have the fallowing for you to aces.
First, you may be plugged into a USB port that does not support the MP3 player.
Older Laptop and Desktops have 2 different kinds of USB speeds.
Try disconnecting the device and re-booting the unit.
Allow the computer to fully boot. before installing MP3 Player.
Next, plug the MP3 player into a different USB port ( USB 2.0 )
Next, you should have received software for the MP3 player, if not, please make sure you have a current, undated operating system and service pack, before installing the Device.
After-wards, please re-boot your unit and re-install your MP3 player.
I hope this works out for you, keep in mind that the player itself my have problems and may need replacement.
Thanks, Please rate kindly.
Posted on Nov 16, 2009
You might need to try and refresh the drivers for the sandisk. Plug in the sandisk and after it has completed trying to install it. Then right click on my computer and pick manage. Then click on device manager on the left pane. On the right pane look for a device with a yellow question mark or exclamation point(should be other devices). Then click the plus sign to expand the devices. Now every device with a question or exclamation mark right click then uninstall each on. Once you have done this then click the action tab at the top and then scan for hardware changes. Then windows will re-install the drivers for the sansa and hopefully that works. Let me know if it does not work..If so we can try to manually force the drivers for the sansa.
Posted on Nov 16, 2009
The unit is new, and does not connect to a computer. Test it using a different computer, if it still does not connect, then call Best Buy and have it replaced.
Posted on Nov 15, 2009
A 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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