Question about SanDisk Sansa Fuze MP3 Player

4 Answers

I bought a new Sandisk Fuze 4Meg MP3 yesterday from Best Buy. Hooked up to XP SP3 USB port which functions with other devices. Display screen says "connected". Opened Win Media Player V11. Opened "My Computer", no "Portable Media Player" display. Followed instructions to "Select MSC", no PMP in "My Computer". Battery charges. FM Radio plays. Help!

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  • 7 more comments 
  • gfintc Nov 15, 2009

    Sorry for the delay, had to hook up an old computer. MP3 was recognized. Returned to 1st computer and used a different USB port. "unknown device" and "no driver installed for this device". What next?

  • gfintc Nov 16, 2009

    I had a more recent response from a different expert but lost it on a reboot. He provided 3 possibilities but none worked.

  • gfintc Nov 16, 2009

    I tried all 3 of your solutions. what else should I try?

  • gfintc Nov 16, 2009

    My OS is MS Windows XP V2002 & SP3. None of my 3 USB ports will connect. I've tried an I-Pod and a memory stick that have connected previously. The SanDisk connects with an older computer.

  • gfintc Nov 16, 2009

    My OS is MS Windows XP professional, v2002 & SP3. None of my 3 USB ports will connect with the new MP3 as well as an I-Pod and a memory stick that previously connected.

  • gfintc Nov 16, 2009


    johnrray7526, As I stated before, My OS is MS Windows XP v2002 with SP3. I have tried 3 different devices in each of my USB ports & none of them connect. I tried the new device on a different computer and it connected. Something must have happened to my USB ports or within my computer.

  • gfintc Nov 17, 2009

    I'm sorry, but you either havn't read my previous descriptions of my problems or I am not making myself understandable. From the time (yesterday) until now, I have sent several discoveries to you and previous "experts" without success. Your last response totally ignors my responses to your suggestions.



    I am sincere about solving my problem. I am a 74 year old novice having used a computer for 20 years. Please read what I have sent and respond accordingly.

  • gfintc Nov 17, 2009


    muebe,

    I have gone thru your 3 suggestions without success. I tried 3 different devices (2 of which I've used many times on this computer) and I tried them in all 3 USB ports. None are recognized by the computer. I was sure that your "driver suggestion" was correct. What's next?

  • gfintc Nov 17, 2009

    I found some useful procedures on the Dell Support site. I have to leave my commputer now. I'll get back to you tomorrow. Thank you for your help in laymans language. Greg

×

4 Answers

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  • Master
  • 4,472 Answers

If your player is not recognized by your computer, make sure you have Windows Media™
Player version 10 or higher installed. You can also change the USB Mode to MSC if you do
not have Windows Media Player. For Mac, ensure that USB Mode is set to Auto Detect or
MSC mode. See Section 9 – Settings for more details.
I would try and change it to MSC mode or auto detect and see if you can get either one to get it to work. In case you wanna easier way to reference the manual you can view it here:
http://mp3support.sandisk.com/sansa/UserManual/FUZE/Fuze_userguide_en.pdf
if you need further assistance please let me know.
thank you,
Lee

Posted on Nov 18, 2009

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  • Master
  • 788 Answers

I have reviewed your problem and have the fallowing for you to aces.
First, you may be plugged into a USB port that does not support the MP3 player.
Older Laptop and Desktops have 2 different kinds of USB speeds.
Try disconnecting the device and re-booting the unit.
Allow the computer to fully boot. before installing MP3 Player.
Next, plug the MP3 player into a different USB port ( USB 2.0 )
Next, you should have received software for the MP3 player, if not, please make sure you have a current, undated operating system and service pack, before installing the Device.
After-wards, please re-boot your unit and re-install your MP3 player.
I hope this works out for you, keep in mind that the player itself my have problems and may need replacement.
Thanks, Please rate kindly.

Posted on Nov 16, 2009

  • John Ray Nov 16, 2009

    If you have done as I requested, Updating your OS to service pack 3 and using a known USB 2.0 port and the unit is not being recognized, replace the unit, it is defective.

    Thanks, Please rate kindly.

  • John Ray Nov 17, 2009

    I am sorry for the confusion but you stated in your first few lines, you have used the USB ports with other devices and that they had worked. I will hi-lite what you wrote below.

    Hooked up to XP SP3 USB port which functions with other devices. Display screen says "connected".

    Now it seems, we have gone from your MP3 player to your computer.

    I am sorry but I do not feel qualified to answer your problems.

    Respectively

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  • Master
  • 1,015 Answers

You might need to try and refresh the drivers for the sandisk. Plug in the sandisk and after it has completed trying to install it. Then right click on my computer and pick manage. Then click on device manager on the left pane. On the right pane look for a device with a yellow question mark or exclamation point(should be other devices). Then click the plus sign to expand the devices. Now every device with a question or exclamation mark right click then uninstall each on. Once you have done this then click the action tab at the top and then scan for hardware changes. Then windows will re-install the drivers for the sansa and hopefully that works. Let me know if it does not work..If so we can try to manually force the drivers for the sansa.

Posted on Nov 16, 2009

  • 1 more comment 
  • muebe Nov 16, 2009

    If that does not work here is how you can try and manually force the driver. Go into the control panel and then select add hardware. Then click next and click I have already installed the hardware. Then click next and scroll all the way down the hardware list and click add a new hardware device. then click next and select install the hardware that I manually select from a list. Then click next and scroll down to portable device or windows media device. Then click next and choose standard mtp compliant device. Then click next to start the driver installation and then finish.

  • muebe Nov 16, 2009

    And here is a link to a Microsoft download that might get the sansa working http://www.microsoft.com/downloads/detai...



    It is a management program for portable devices.

  • muebe Nov 17, 2009

    For some reason I did not recieve any e-mails when you responded and I did not see any of the previous comments. There is obviously either a problem with the USB 2.0 driver or a hardware problem with your computer. I would try downloading the latest drivers for your computer from the manufacturer's website and re-install them. If this does not work you could try and use the roll-back driver feature to return the USB 2.0 driver to the previous one that was working. Or use system restore to go back to a date when the USB was working. Windows update will sometimes update the computer automatically and their updates can cause problems with computer devices. If it is not a driver problem and it is hardware then if it is a tower then you could install a USB hub to the computer. If it is a laptop it might require motherboard replacement.

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  • SanDisk Master
  • 19,396 Answers

Hi.

The unit is new, and does not connect to a computer. Test it using a different computer, if it still does not connect, then call Best Buy and have it replaced.

Regards.

Posted on Nov 15, 2009

  • 2 more comments 
  • Ginko
    Ginko Nov 16, 2009

    Hi.


    To get all answers from experts try clicking the link below


    http://www.fixya.com/ThreadView.aspx?thi...




  • Ginko
    Ginko Nov 16, 2009

    The USB ports may be jammed because of electrostatic charge on USB terminals.


    May sound odd, but this is common cause for USB not working.




    If that is the case then the problem is fixed cutting power to computer for ten/fifteen minutes.




    If the computer is a desktop, simply disconnect power cord for ten minutes (after turning off).




    If the computer is a laptop disconnect AC adapter and also remove main laptop battery.






    Let me know if the computer is accepting USB devices normally after this.






    Regards.

  • Ginko
    Ginko Nov 16, 2009

    #Hi.


    Did you read my previous comment?




    I am posting again below:






    The USB ports may be jammed because of electrostatic charge on USB terminals.
    May sound odd, but this is common cause for USB not working.

    If that is the case then the problem is fixed cutting power to computer for ten/fifteen minutes.

    If the computer is a desktop, simply disconnect power cord for ten minutes (after turning off).

    If the computer is a laptop disconnect AC adapter and also remove main laptop battery.


    Let me know if the computer is accepting USB devices normally after this.


    Regards.

  • Ginko
    Ginko Nov 17, 2009

    Hi,




    are you reading my comments.






    If it says Unknow device and install drivers on an USB stick , then you have to turn off computer and disconnect power cord. If you are using a laptop also remove battery.


    This will drain power completely and may fix your problem.
    At least often it does.






    Please let me know if you are reading this.






    Thanks.

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1 Answer

My sansa clip is frozen on the blue flower


One issue that people experience with the Sansa Fuze player is that the screen turns white when they are trying to use it. If you experience this common Sansa Fuze MP3 player repair issue, you need to reset your player. Hold down the "Play" and "Power" buttons for about 20 seconds. The player should automatically reset.
MP3 Player Freezes

Another issue is that the player freezes. You may see lights on the player, but it won't do anything. Follow the below steps to correct this issue:

1. Use the above steps to perform a hard reset.

2. Turn the player back on, and slide the "Power" button upward.

3. Use the USB cord that came with your player, and connect it to your computer. Only connect your player directly to the computer. Don't connect it to a USB hub.

4. See if your computer recognizes that a device was connected to it. Or, look in "Devices and Printers" folder, and see if the device shows up in it.

If your device doesn't reset, and the computer doesn't recognize it, contact SanDisk for additional assistance. Or, you can attempt to repair the device yourself.
Repairing Internal Components

If your Sansa Fuze player is out of warranty, you can attempt to repair internal components. This is an "enter at your own risk" solution, but you may be able to fix the issue. If it doesn't work, or if you damage another component, you will most likely need to get a new player.

1. Shut off the device.

2. If you don't have one, purchase a case opener tool. This is a tool with an extremely small head that is used specifically for opening up small devices.

3. Place the head of the tool in the seam of the device, and rise up the faceplate. Do not do this forcibly, or you'll break the ribbon cable connected to it.

4. Remove the ribbon cable from the faceplate.

5. Examine the battery cable. If this connection is loose, your Fuze player won't turn on. Plug the connection firmly into the port.

6. Check the LCD screen connection. A loose connection here means that you can't see anything on your screen. Disconnect the cable from the port, and reconnect it.

7. Reattach the cable to the faceplate, and reattach the faceplate. Turn the device back on.

These Sansa Fuze MP3 player repair suggestions may not fix all issues. If your player is still not working properly, either take it back to the place where you bought it, or contact SanDisk for additional help.

References

Fixya.com, http://www.fixya.com/support/t4267400-sandisk_fuze_4gb_locked_lights_will_not

SanDisk, http://www.sandisk.com/products/sansa-music-and-video-players/sandisk-sansa-fuze

Jul 18, 2011 | SanDisk Sansa Clip MP3 Player

1 Answer

I just bought a fuze and powered it up but my computer doesn't recognize the device is connected. What do I do now?


Have you tried the different USB settings available on your Fuze? On the Fuze select Settings / System Settings/ USB Mode. If yours is set on MSC try MTP & visa versa. That may fix you up.

Jun 26, 2011 | SanDisk Sansa Fuze MP3 Player

1 Answer

My computer does not recognize Sansa Fuze


Hi there,

On your computer, Go to Windows Task Manager or Control Panel. Find the Device Manager. There should be a list called Plug-N-Play Devices.

Find the one that should have the driver details of your SanDisk Sansa Fuze Digital Media Player.
Right click on it and select Uninstall.

Now plug in your MP3 Player again to the computer. This time your computer should detect that your MP3 player is connected and will install the drivers for the MP3 player again.

Hope I was of assistance to you,

Cheers :)

Apr 22, 2010 | SanDisk Sansa Fuze MP3 Player

1 Answer

Sansa Fuze 8GB hard drive shows up as unknown device.


Have you tried changing the USB Mode in your MP3 Player?
On your sansa, go to "Settings" then System Settings" then "USB Mode," then change it to MSC, if that does not work, try the other modes, just in case.
Hope this helps!

Dec 25, 2009 | SanDisk Sansa Fuze MP3 Player

1 Answer

Sandisk sansa fuze not connect to the pc


Could be a couple of things. There may be damage to the USB port on either the player or your PC. The cable may also be defective. If you are using an older PC, it may not use the right USB technology for the device. Newer devices use USB 2.0 which looks the same as the original USB technology, but is much faster.

Oct 26, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

I have a sansa disk fuze 2gb. When I hooked it up to my computer it turned on but then never did anything. The screen just stays on and it's blank. I had it hooked up to a stero thing that plays mp3...


unhook all cable(especially USB to computer) and let the battery drain. When the screen finally goes black then you can reconnect the USB cable and start doing your thing This happened to me when I was deleting pics and this was the only way to get it working again

Jan 05, 2009 | SanDisk Sansa Fuze MP3 Player

1 Answer

My computer wont reconize my mp3 player


Down load the firmware on Sansa's website. I have a Sansa 250R and it wouldn't work with the new replacement usb (Griffin) cord I bought at Best Buy. So I bought a Sansa Fuze and the cord that came with it worked on the E250R. Huh? Yeah, go figure...and oh, that replacement Griffin usb cord I bought worked fine with the new Fuze. I came real close to buying a new battery for the E250R but instead invested that money in the Fuze.

Oct 12, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Just got a Sandisk Sansa Fuze. Connected it to my computer, Fuze screen says connected but nothing happens. My computer is XP Media Center and I have wmp10. When I plug in the Fuze, I get a "usb...


Go into device manager under Start --> Control Panel --> system --> Hardware --> Device Manager --> right click device and follow any troubleshooting that Microsoft reccomends

If that fails to resolve, try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

-Tha Mp3 Doctor

May 28, 2008 | SanDisk Audio Players & Recorders

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