Question about Philips GOGEAR SA6045 MP3 Player

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Wont load on computer!!! "Unrecognizable"

Ok, so I had gotten mine in Aug 07, and loaded it with songs from my old laptop. And on christmas, when I got my new laptop, i plugged it in. It immediately started sync-ing to the sample songs on Media Player... so I cancelled it, unplugged it (When it was done transfering) and plugged it back in. It then says that it is "Unrecognizable". I then reinstalled the drivers from the disc and tried again, but still its "Unrecognizable". Its now unable to read on any computers, no matter what OS system is running (Tried Win ME, XP, and Vista). Nothing!
PLEASE HELP!!!!

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  • 8,596 Answers

Back up your files on the device, if possible and then perform a Repair:
Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new.

You will now be able to load the firmware upgrade that makes it compatible with Vista.
open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website; click on the Update tab.

Also, it sounds like your new laptop has the Automatic synchronization option selected for Windows Media Player. To fix this:
1) Backup all files stored on your GoGear, as this process will delete all files from your GoGear
2) Go into Windows Media Player 11 with your GoGear connected to the computer (it will automatically sync and add new files one last time), move the mouse cursor over to the sync tab; a small black arrow will appear under the word "Sync"; click on the small black arrow and a dropdown menu will appear; select "Portbale media device" from the dropdown menu, and another dropdown menu will appear; select "Set Up sync"; a window will appear with some information on your device - uncheck the box that says "Sync this device automatically"; click Finish; This will eliminate the problem of Windows always adding songs/files you don't want into your player.

-Tha Mp3 Doctor

Posted on Feb 04, 2008

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Posted on Jan 02, 2017

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