Question about Haier 42EP24S 42 in. EDTV-Ready Plasma Television

2 Answers


The original problem was a flickering screen and good audio. I called SEARS repair and the following ensued. The upgade boards were installed by SEARs techs. When the first eeprom was installed nothing happened when it was turned on. Techs deemed it a bad chip. We reordered another chip and I installed the second eeprom and all it does is turn on the LEDs on the left front (power indicator) to turn purple for a few seconds then turns red. That is not the normal (red=standby/ Blue= on) You can tell that the power supplies are not being enabled due to no audible click when power switch is toggled. I reinstalled the original chip and the power supplies kick on but the original problem is still there. Any idea why the chips aren't kicking on the power supply?

Posted by on

2 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 3 Answers

Sears was of no help to me in a similar situation like yours. Your best bet is to get Haier to send you a new or refurbished unit 42ep24s-rb. Know that this is fastest, cheapest (or no cost) solution to your problem. I have an idea this is also cheapest approach for Haier. For the benefit of those others that didn't get the upgrade boards, you must indicate that you know this particular model is experiencing "blackout but with audio" and that Haier has a replacement kit (usually at no cost) to rectify this problem throughout the US. Yes the EEprom may not be compatible with the upgrade kit TV-3940-01 which contains three motherboards or the servicemen may have improperly handled your plasma screen or damaged your other boards or the replacement boards were defective. You must lodge your complaint about your current experience of Sears Service to the Haier America office at this email Aaron Gal or Aaron Gal
Director of Service
Haier America
120 Riverside Dr.
Keasbey, NJ 08832
212-594-3330 Ext 3157
Fax: 732-661-9733

Your solution lies with Haier who is planning on marketing this low cost quality monitor at Walmart! They want a positive image that they will take care of owners of their products whether it is high end or low end. Haier is a responsive and responsible manufacturer. They depend on LG for delivery of their parts. Please excercise patience and courteousness when dealing with Haier and you will have your TV/replacement working perfectly again.

Posted on Jan 15, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

U have to replace the ysus board part#tv-3940-01 sears only web site look under haier parts in sears web site

Posted on Jan 11, 2008

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

2 Answers

I have sound but not picture on a Haier plasma tv

Hi my name is Roety,
I can help you with your issue ,
These Haier TVs go bad and I always install the repair kit part #?TV-3940-01
It includes the scan boards and an upgraded IC .
I can not find any kits in stock, but I know there some available online if you search or call a few places.
Mat electronics or sears parts direct may have some.
If I have helped you with your issue
If you have more questions you can still respond
I will reply asap

Apr 14, 2010 | Haier 42EP24S 42 in. EDTV-Ready Plasma...

1 Answer

Haier Plasma Tv

If this is the 42EP24S TV the repair is quite easy - remove the back cover and replace 3 boards and an EEPROM, replace the cover and then program the set via the remote control.

If you can get the repair kit (TV-3940-01) from SEARS, get it.

You can get a kit (6871VSNB03E) from Rich-Tech for $198 plus shipping. It does not have the EEPROM though.

Nov 08, 2008 | Haier 42EP24S 42 in. EDTV-Ready Plasma...

1 Answer


Installation of the upgade kit is fairly simple. Just watch the pins which connect to the boards when plugging and unplugging. Sears offers the kits at 178.00. or they did. I'll attach upgrade instructions with the kit number.

Jul 16, 2008 | Haier 42EP24S 42 in. EDTV-Ready Plasma...

2 Answers

Info on TV-3940-01 kit for haier

Sorry, the Haier Upgrade Kit is SOLD. My original post is months old and the kit sold right away. Good luck to you on locating another one.

Jul 14, 2008 | Haier 42EP24S 42 in. EDTV-Ready Plasma...

1 Answer

Haier Plasma

Had the same problem. Purchased Haier 42" model 42EP24S from Sears and it broke in 1 1/2 years. Couldn't find anyone to fix it so I ordered part Service Kit: TV-3940-01 from the cost was $150.00. If your warranty is up and you're okay with doing your own work. :-)

Replaced 3 boards (instruction included) and my tv is back in action.

May 05, 2008 | Haier 42EP24S 42 in. EDTV-Ready Plasma...

4 Answers

My Haier 42ep24s plasma screen has gone black. I know Sears knows what is wrong but thye won't fix it without warranty and I don't have one. Can I fix i myself if one of you repair guys ells me how?

his is what I have found out so far the YSUS PC board1.gif is your problem
Part number 6871QYH045B I have a call into Haier to see if I can get this
I did a search on the web and found a couple but none in the US
so if someone can traslate these sites and help out

It also seems the LG1.gif uses the same board****/forum/topic138985-0.html

Jan 28, 2008 | Haier 42EP24S 42 in. EDTV-Ready Plasma...

1 Answer


too bought a Haier Plasma 42EP24S ,it stopped working after 7 months -I moved and did not touch it for the next five months
while searching for another tv to replace it- I came apon this site .
the tv was out of warrenty by both sears and haeir
well after reading these posts I called haier america and complained they in turn extended my warrenty and a sears rep came on 5 differant times and replaced all the boards inside tv with no luck - so after putting in over $1400.00 in parts an repair into a $1200.00 tv they wanted to start replacing boards again
I refused and kept complaining to several differant reps at sears
[they told me it was haeirs responsabilty not thiers] I don't know haw many times I explained to them that sears sold me the tv not haeir so stand behind what you sell -well after alot of calls and persistance sears replaced my tv free of charge with credt for a new tv for exactly what I paid
be persistant untill its either fixed or replaced

Nov 22, 2007 | Haier 42EP24S 42 in. EDTV-Ready Plasma...

1 Answer

Haier 42EP24S Plasma Screen went blank

Gastech, trash the TV...Trust me. It's not worth it. Sears fixed mine too, and it never worked. Sears and Haier are keenly aware that they have a rotten product, and are not willing to support it. Your best bet is to not dump anymore money into the TV and buy either a Vizio, Sony, Samsung, etc...It's worth it. Do yourself a favor and don't buy from Sears or Haier again...Tell your friends, too.

Nov 12, 2007 | Haier 42EP24S 42 in. EDTV-Ready Plasma...

1 Answer

Haier 42ep24s 42 in

You need the upgrade kit - make Sears come out and order it for you - they know all about it, claim that the monitor should have been recalled. Mine was out of warranty, however I convinced them to fix the TV.

May 25, 2007 | Haier 42EP24S 42 in. EDTV-Ready Plasma...

27 Answers

Black Screen - Haier 42EP24S 42 in. EDTV-Ready Plasma Television

Mine did the same thing, I called Haier and reprted the problem. there is some kind of kit to remedy the problem where 3 boards are replaced. The repair performed by Sears service center was in home and cost me nothing for parts or a sevice call. Sadly now the monitor is working agin but with some interference of some kind. I called Sears service and they are coming back.

Sep 28, 2006 | Haier 42EP24S 42 in. EDTV-Ready Plasma...

Not finding what you are looking for?
Haier 42EP24S 42 in. EDTV-Ready Plasma Television Logo

304 people viewed this question

Ask a Question

Usually answered in minutes!

Top Haier Flat Panel Televisions Experts

Jaime Hernandez

Level 3 Expert

2267 Answers

The Knight
The Knight

Level 3 Expert

66413 Answers

Level 3 Expert

746 Answers

Are you a Haier Flat Panel Television Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides