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Hello If it does not play the cleaner disc, just inspect whether the disc inserted in spins inside it. You can check this by open the upper cover of the player, and inserting a disc into it. If inserted disc spins inside, and the player won't read it, the fault is with its laser pickup unit, and it should be replaced with same type and number. If the disc dos not spins, the fault is with the sled motor [the motor that spins the inserted disc], has damaged, and should be replaced. OK.
troubleshooting advice below-try steps in order until the problem is resolved.
Be sure to check your disc to make sure it is flat. You can
check this by putting the disc upside-down on a flat surface. If the
disc is bowed up on any side or in the center, do not use the disc as it
may get stuck in the drive.
Make sure you a
e inserting the disc far enough for the drive
mechanism to activate. Discs must be inserted at least three-quarters of
the way into the drive, and often nearly all the way in, before the
drive will pull them in.
Make sure the disc is completely inserted in the drive. The
disc-insert cycle runs the motor for about 6 seconds. If, for whatever
reason, a disc is not completely inserted, the drive will reverse and
push the disc back out of the drive.
Since the entry slot can be tight at first, give the drive 1 or 2
seconds to accept the disc and pull it in on its own. If the drive
struggles with injecting discs or injects them part-way then stops,
inserting a disc multiple times should correct the issue.
Restart the macbook.
Do not use discs that have anything attached to them or dangling from them (such as "sweeper" or cleaning discs).
If the drive repeatedly does not insert media fully, or accept
media at all, please contact Apple, contact an Apple-Authorized Service
Provider, or make an appointment with an Apple Retail Store for
additional troubleshooting, evaluation, or service.
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