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Hi,keypad light issues for Motorola phones are usually caused by the flex of the phone and also the Keypad IC.
The flex of the phone is located inside the phone, it controls the functions of the screen an also the keypads of the phone.
The flex is a thread like object that is located inside the phone. To see the flex, you will need to disassemble the phone to get to the flex of the phone.
After replacing the phone flex, your done.
Also it might be the screen of the phone. But in other to know if it's the screen, you will need to test a new flex.
You can get a replacement flex from any of the phone repair stores around you.
also When buttons on a cell phone does not work , it is usually a problem from the Board of the cell phone. An IC problem...
IC are small chips that has different functions on the cell phone. Each IC chips on the cell phone has it's function. The IC controlling the function of the keypads npt working is damaged and needs to be replaced.with another IC chips.
You can get IC chips from your mobile company mini office or you can simply go to the nearest Expert repair store around you area to replace the damaged IC chip that controls the key pad not working.
Sometimes, it might just be dirt or water spill that is making it not to function. You can open the cell phone and clean the keypad area,
This is a common problem which happens in most caes when you drop a mobile..
Al that would have happenned is the digital display IC would have moved from its position due to the vibration of the fall.
If you are technically handy working with the internal parts of the mbilt phone and if you have proper tools for the same you can open the mobile panel and locate the display IC and desolder it and try using the phone..
If you are a novice working with the circuit board please take help of a technician..
Most likely your phone is locked to a mobile phone provider. You need to contact this mobile provider to ask for the unlock code for your phone. You need to provide proof of ownership etc and the phone's unique IMEI number which is located inside the phone under the battery. They use this number to generate the unlock code for your phone.
They should provide you with instructions on how to enter this code into the phone.
Once you unlock the phone, then you can insert a new SIM card in the phone.