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Hi, My daughters aim account has been changed by someone else, can you help?

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  • lisa4morello Nov 16, 2009

    Hi, the password reset page for Aim asks for your birthday, *** and zip code. Anyone who knows my daughter knows those questions. I did not see where we could put in the alternative email address that she put in when she signed up for the account way back when.

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2 Answers

Call them and report the hack of your daughters account. The AOL repersenative will reset the password for you and change the security questions so she has control of her account again

You can contact AOL customer service at the toll-free contact numbers below:

Toll Free USA & Canada: 1-800-827-3338, 1-800-265-4357, 1-800-265-8003
Billing: 1-888-265-8003

Cancellation: 1-888-265-8008, 1-800-827-6364 (Press 0 at the prompts or say 'Cancel' if voice activated)

General: 1-800-827-6364

UK Users:
General (Including technical support): 0870 320 2020 / 0-800-376-5432
Broadband: 0870 320 2020
Fax Support: 0870 320 2016

Others:
France: 0-800-903-910
Germany: 0-180-531-3164

Posted on Nov 16, 2009

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You or her, will need to go to The Aim , lost password request page..

It will ask for her screename, and then ask for the alternate email she used when registering her AIM account.

Then it may go through a few other verification questions, then send her a link to reset the password..

This needs to be done quickly because if whoever stole her account changes the backup email , or changes the zip code , then she wont be able to regain control of the account..

here is the link you need to go to to request a new password for the account, if you can get in and reset the password in the way i mentioned. Then make sure to set the password to something difficult to figure out , like a random combination of letters and numbers.

The link is below.

http://www.aim.com/help_faq/starting_out/password.adp?aolp=0

Posted on Nov 15, 2009

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