Disconnect the remote and see if the unit works properly; could be lost comm. between the burner control module and the burner assembly.
If your getting error code 76; contact Rheem customer support at (800-432-8373) and notify them IF you are getting a code "76" error
Mike...
Before calling service technician, open following link for Rheem troubleshoot resources including error codes and typical manuals.
http://waterheatertimer.org/Troubleshoot-Rheem-Tankless-water-heater.html
C7 is error code 76.
Read manual cover-to-cover to make sure your tankless water heater receives yearly maintenance required for unit to continue working.
Tankless are maintenance heavy which can quickly eliminate any promised energy savings unless you de-lime and troubleshoot and read tips-and-tricks others have written and what you can glean from service technician who visits your house.
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