- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Your phone is locked to a mobile phone provider. You need to contact this mobile provider to ask for the unlock code (security code) for your phone. You need to provide proof of ownership etc and the phone's unique IMEI number which is located inside the phone under the battery. They use this number to generate the unlock code for your phone. They should provide you with instructions on how to enter this code into the phone. Once you unlock the phone, then you can insert a new SIM card in the phone.
I called Boost support about the same issue and I was told that that particular phone and any other Ic series phone by motorola will not work with Boost Mobile. There was also a few other phones that will not work. Try calling thier support line and requesting the list of phones that won't work. Good luck.
You cannot use a Boost sim card in the phone, it HAS to be a powersource sim card. You may be able to purchase one of these at a Sprint Nextel Repair location, or via Customer Care Sales. Let me know how it goes, I do apologize for the incovience. Justin Please rate me if solution works