Question about HP Deskjet 3845 InkJet Printer

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Will not print

My printer will not work-I have replaced both cartridges-how do I check to make sure it is connected to the correct printer port?

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Remove the catridges and on the printer and see the problem

Posted on Jan 09, 2008

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Posted on Jan 02, 2017

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Printer won't print. I had to move the desk and everything was unplugged and now it won't print. It is on, checked as default, on-line, I think it may be the port.


  1. Background
    • HP provides details of the problem on its website. The problem usually occur on PC laptops or when printing across a network. HP offers several fixes for the problem.
    Software
    • First, check your Windows print queue and ensure the printer is not set as "Paused" or "Working Offline." This can often clear the problem and resume your printing.

    Resolution
    • The problem can also be caused by printer driver issues. Try uninstalling and reinstalling the printer driver. Connecting your printer directly to your computer using a parallel cable may solve the problem, but this may not be practical in all cases as many modern laptop computers do not have a parallel port.
Instructions
    • 1 "Power Cycle" Your printer. Shut down the printer, unplug the power cord from the socket, give it 5 minutes, plug it in again and turn it back on. Try to print.
    • 2 If the printer still won't process a job, shut down and restart your computer.
    • 3 Check your printer cable connections to the computer.
    • 4 Check the printer for any paper jams, check the trays, and also pull out the toner cartridge and/or remove any paper jam, if you find one. Put the cartridge back in. Then try to print.
    • 5 If after completing the steps above, the printer is still not working, click "Start," then "Settings," click "Printers," and the printer folder will open. Make sure your HP LaserJet 5 is selected as the default printer.
    • 6 Double-click your printer, and delete everything from the print queue, canceling all the print jobs. Close out the queue.
    • 7 Right-click on your printer icon and make sure it's not offline. If it is, then click "use this printer online."
    • 8 Right-click your printer, and click properties. Make sure the right port is selected for your LaserJet 5 Printer. If you are using a parallel cable, you are most likely using an LPT port; if USB, then look for a USB connection in the list. If the port connection is correct, try to print again.
    • 9 It's still not printing? Click "Start," then "Control Panel." Double-click "Programs and Features" or "add or remove programs," uninstall your Laserjet printer software, and restart your computer.
    • 10 Insert your Laserjet software and driver disk. Proceed to reinstall your printer software and drivers. Then test the printer again. If it is still not working, you probably will have to seek professional assistance.

Jan 20, 2013 | HP LaserJet 1012 Printer

1 Answer

Our printer started, almost like double printing, then we got a cartridge error. We consulted the book, cleaned everything we could reach, but still got "cartridge error" so we replaced both...


The Print Diagnostic Utility diagnoses and resolves common printing problems and communication problems, including:

If you prefer, you can skip this information and go directly to downloading the tool .

  • Connectivity :
    • USB: Ensures that the USB connection from your computer to the HP product is working correctly.
    • Network: Ensures that the network connection between your computer and your network is working correctly. If the tool detects a network connectivity problem, you will be prompted to run the HP Network Diagnostic Utility for better results.
  • Spooler : Automatically restarts the print spooler, which sends print jobs from the computer to the product, if it has been stopped.
  • Online status : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
  • Device manager : Checks for problems in Device Manager that would prevent printing.
  • Print queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
  • Port : Checks the port settings for the HP product.
  • Driver : Checks for alternate-driver settings.
  • Conflicts : Checks for conflicts with other drivers, such as other printer brands.
  • Default printer : Checks the default printer setting and prompts to select the HP product as default (optional).

Oct 26, 2010 | HP Officejet 4315v All-In-One InkJet...

1 Answer

Replaced black cartridge when machine indicated, but after two different cartridges ,it still shows replace black. What do I need to do?


The Print Diagnostic Utility diagnoses and resolves common printing problems and communication problems, including:

If you prefer, you can skip this information and go directly to downloading the tool .

  • Connectivity :
    • USB: Ensures that the USB connection from your computer to the HP product is working correctly.
    • Network: Ensures that the network connection between your computer and your network is working correctly. If the tool detects a network connectivity problem, you will be prompted to run the HP Network Diagnostic Utility for better results.
  • Spooler : Automatically restarts the print spooler, which sends print jobs from the computer to the product, if it has been stopped.
  • Online status : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
  • Device manager : Checks for problems in Device Manager that would prevent printing.
  • Print queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
  • Port : Checks the port settings for the HP product.
  • Driver : Checks for alternate-driver settings.
  • Conflicts : Checks for conflicts with other drivers, such as other printer brands.
  • Default printer : Checks the default printer setting and prompts to select the HP product as default (optional).

Oct 26, 2010 | HP Color LaserJet 2600n Printer

1 Answer

I have an HP Photosmart c4180 all-in-one printer. I just tried to install an HP98 cartridge refilled at Office Max. The printer responds with a message: "Cartridge not recognized". There is no...


The Print Diagnostic Utility diagnoses and resolves common printing problems and communication problems, including:

If you prefer, you can skip this information and go directly to downloading the tool .

  • Connectivity :
    • USB: Ensures that the USB connection from your computer to the HP product is working correctly.
    • Network: Ensures that the network connection between your computer and your network is working correctly. If the tool detects a network connectivity problem, you will be prompted to run the HP Network Diagnostic Utility for better results.
  • Spooler : Automatically restarts the print spooler, which sends print jobs from the computer to the product, if it has been stopped.
  • Online status : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
  • Device manager : Checks for problems in Device Manager that would prevent printing.
  • Print queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
  • Port : Checks the port settings for the HP product.
  • Driver : Checks for alternate-driver settings.
  • Conflicts : Checks for conflicts with other drivers, such as other printer brands.
  • Default printer : Checks the default printer setting and prompts to select the HP product as default (optional).

Oct 26, 2010 | HP Photosmart C4180 All-In-One InkJet...

1 Answer

How do you connect the printer


NOTE: To ensure that the software is installed correctly, do not connect the USB cable until it prompts you to connect it

Insert the green Windows CD into the computer after it
has been turned on and started up.

Once the USB prompt appears, connect the USB cable to
the port on the back of the HP All-in-One, and then to any USB port on the computer.

1. Lower both the paper and the print cartridge door.
2. Connect the power cord and adapter.
3. Press ( On button).
4. Open the print cartridge door. Make sure the print carriage moves to the center.
5. Remove the tape from both cartridges.
6.
a. Hold the cartridges with the HP logo on top.
b. Insert tri-color cartridge in the left cartridge slot and the black cartridge in the right cartridge slot . Make sure you push the cartridges in firmly until they snap into place .

7. Close the print cartridge door.
IMPORTANT: Wait a few minutes while the alignment page is printed automatically.

8. After the alignment page is printed, place it face down on the glass as shown in the picture. Close the lid.

hope this help

Sep 09, 2010 | HP DeskJet F380 All-In-One Printer

1 Answer

Installed new cartridges in Canon i850 and printer seems as though it is printing but does not grab the paper from paper feeder and gives an error (no number). Instructs me to press REsume button and power...


I changed the USB port that the printer was connected to and... VOILA...works like a charm with the new cartridges installed. Not sure what the problem was as windows recognized the printer and the drivers were correctly installed before the new cartridges even came into the picture.

Nov 25, 2009 | Canon i850 InkJet Photo Printer

1 Answer

Printer will not print


If the printer is new, you need to install the drivers from the disc.

If you replaced the cartridges, check if the cartridges are installed correctly.

Check the configuration at the printer settings in the computer, be sure you are sending the document to the correct printer and port.

Nov 05, 2009 | Lexmark X4270 All-In-One InkJet Printer

1 Answer

HP psc 1215 all in one error message


hi im josh in cebu phils.may i help you? Friend try to use thse solutions surely it will help you:
The first item to check is whether your printer is connected correctly to your computer. Check the connecting cable to make sure that the connections are tight. You also should unplug each end of the cable to ensure that none of the connecting wires are bent, making a bad connection. You might also want to change the printer cable. Cables can get old, and the wires inside can break; try a new cable and see whether this change fixes the problem.
caution
caution_icon.gif Anytime you change any connection between your system unit and any external device (such as your printer), you probably need to turn your computer off and then back on again for the connection change to register with your system. So if you're plugging in cables, reboot your system when you're done.



Next, you should make sure that the printer is connected to the correct port on the back of your computer. Checking the port connection is not always as simple as it seems. Some computers come with more than one printer port, and your printer might be hooked up to the wrong one. If you have multiple printer ports, try plugging your printer into the other ports.
Next, check the paper feed of your printer. If you're out of paper, your printer can't print. You also should check the paper path inside the printer to make sure that no stray pieces of paper are lodged inside. Make certain, too, that your printer is online, or set in the on position.
You should also check to see if your printer is paused. Check your front panel buttons to make sure that your printer is online. You should also double-click the Printer icon in the Windows system tray to open the Print Manger and make sure the job isn't paused from within Windows.
Another potential cause of this problem is having the "manual feed" option selected in Windows or on your printer. If this option is selected and there is no paper in the manual feed tray, your printer just sits there waiting for someone (like, oh, you!) to insert some paper. The solution to this is to either add some paper to the manual feed tray or switch off the manual feed option.
It's also possible that you have the wrong driver installed or selected within Windows. Right-click on this printer's icon in the Printers window and select Properties. Check the Details tab to make sure you're printing to the correct port using the correct driver. If you need to change drivers, pick one from the pull-down list, or click the New Driver button to add a new printer driver.
note
note_icon.gif The tabs in the Printer Properties dialog box are specific to the brand and model of printer you have installed. If your Print Properties dialog box doesn't have a Details tab, look for a Ports or Advanced tab instead.



It's possible that the correct driver is installed, but something has gone screwy with how Windows reads the driver information. Go to the Printers Window and delete the current printer, and then use the Add Printer Wizard to reinstall the printer driver. You might also want to check with your printer's manufacturer to see if there is an updated version of your driver available.
In addition, it's possible that a recently installed device has somehow mucked with your printer configuration in Windows. Try deleting your printer driver and then reinstalling it, as described in the previous paragraph. Because the last device installed on your system can overwrite previous configuration information, go ahead and make your printer the last installed device.
If none of these suggestions solves your problem, you're looking at a major computer or printer problem. Try hooking up another printer to your computer; if the new printer works, it's time to take your old printer into the shop. If the new printer doesn't work, you probably have a defective port in your computer. good luck!

Mar 04, 2009 | HP PSC 1215 All-In-One InkJet Printer

1 Answer

Canon pixma ip3000 won't print


Check usb cable if they are installed firmly and correctly. Check proper voltage input though designed as Autovolt system.
Try plugging the usb cable on another free usb port or you may try another computer to check if your printer works.
See if there are blinking lights and error codes. You can google for its error codes.
Check flex cable continuity, maybe some rodents have eaten it.
Remove ink cartridge, turn the power off and clean cartridge contacts including the holder contacts, turn it on and return cartridges. You may try borrowing a working ink cartridge of the same type from a friend.

Dec 08, 2008 | Canon PIXMA iP3000 InkJet Photo Printer

1 Answer

Not printing


Hi ,
There may be several causes for this problem.
I will tell you one by one, and you try it.

CAUSE: 1
The printer is not
receiving power.
SOLUTION:1
Check the power cord connections.
Check the power switch and the
power source.

CAUSE:2
The printer is not
selected as the
default printer.
SOLUTION:2
Select Xerox Phaser 6110
Series as your default printer.

CAUSE:3
Check the printer for
the following:
• The printer cover is
not closed.
• Paper is jammed.
• No paper is loaded.
• A toner cartridge is
not installed.
SOLUTION:3
After locating the problem, clear it.
If a printer system error occurs,
contact your service representative.
• Close the printer cover.
• Clear the paper jam.
• Load paper.
• Install the toner cartridge.


CAUSE:4
The printer may be in
manual feed mode
and out of paper.
SOLUTION:4
Check the message on the Status
Monitor program window, add paper
to the tray and press the
button on the control panel.



CAUSE:5
The connection cable
between the
computer and the
printer is not
connected properly.
SOLUTION:5
Disconnect the printer cable and
reconnect it.




CAUSE:6
The connection cable
between the
computer and the
printer is defective.
SOLUTION:6
If possible, attach the cable to
another computer that is working
properly and try to print a
document. You can also try using a
different printer cable.




CAUSE:7
The port setting is
incorrect.
SOLUTION:7
Check the Windows printer setting
to make sure that the print job is
sent to the correct port. If the
computer has more than one port,
make sure that the printer is
attached to the correct one.






CAUSE:8
The printer may be
configured
incorrectly.
SOLUTION:8
Check the printer properties to
ensure that all of the print settings
are correct.




If u still cant find the remedy, go for the support from XEROX,
www.office.xerox.com/printers/color-printers/phaser-6110/serv-enus.html



Hope my info solves your problem,
Thanx for using fixya.


Oct 01, 2008 | Xerox Phaser 7760/YDX Laser Printer

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