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My ipod is frozen in the on position and itunes wont open to update it or restore it what do i do

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  • Master
  • 1,274 Answers

Reinstall itunes, and wait for your ipod to run out of power so it restarts itself. this will probably reset it altogether so no more issues GL :)

Posted on Nov 15, 2009

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6ya6ya
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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: my ipod nano(4th generation) is

I had the same problem and I fixed mine by holding down the menu and middle buttons for a few seconds and that did the trick. Hope this helps

Posted on Dec 14, 2008

anujtaluka
  • 392 Answers

SOURCE: my ipod does not restore

try this: when it says error after trying the restore,press ctrl+alt+delete and select itunes and then end task....restart itunes and try the restore again....works quite often...

Posted on Sep 01, 2009

N0PR0B
  • 104 Answers

SOURCE: ipod is frozen

while the iPod is plugged in, toggle the hold switch on and off (slide it to hold, then slide it back again), then press and hold the "menu" button and the center button until you see the apple logo on the screen, if this doesn't fix it...  try a different USB port (use one on the computer itself, not your keyboard or hub), if this doesn't work... restart your computer and make sure you have the latest updates for your computer, if this doesn't work... call apple at this link: 

http://www.apple.com/support/expert

Posted on Nov 25, 2009

mneilsen2084
  • 342 Answers

SOURCE: frozen itouch

Sadly that is the resolution that will resolve your issue. I know it is a real bummer loosing that information. I have had it happen once as well. I now have a paper copy of my phone numbers as a back up so I will not loose the nubmers again.
To restore your iPod touch, first make sure you are using the latest version of iTunes.
Next, connect iPod touch. In the left column under Devices, click on your iPod touch, then click on Restore in the Summary tab.

Posted on Dec 27, 2009

  • 192 Answers

SOURCE: When I try to restore my Ipod Nano Itunes wont let

If itunes is prompting you to restore the ipod but it will not there might be something blocking it on your Computer

The best test is to try to restore from another cpu with itunes

- if it restores then you can take it back to your cpu and re-sync the muisc

- if you get the same error or issue with another cpu

Then is is probably an issue with the hard ware of your ipod

You might want to take it to the apple store or best buy to test

Good luck

Posted on Jun 20, 2010

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My ipod is frozen and the buttons dont work the unlock button is frozen and the ipoda1236 EMC no. 2174 screen wont turn off


Hi lastonsarah
If you have forgotten the code or put the wrong code in your ipod, you can unlock the Ipod by doing the following:
Connect your IPod to the primary computer you use it with (the first one Ipod synced with), and open iTunes.
When you disconnect iPod from the computer, it will no longer be locked.
If you can't unlock Ipod using either (the code or connecting it to the computer you use to manage its songs). . . you can restore your ipod to factory settings using ipod Updater.
Please note that this will erase all data on your ipod.
Afterwards, you can add your music and data back to your ipod.
If you want to change the primary computer that your Ipod is associated with, do this:
1. Restore your iPod. WARNING: The restore process cannot be undone.
All of your songs and files will be deleted.
Always make a backup of your important data.
2. Connect your ipod to the computer that you want to be the primary computer.
3. Open iTunes and synchronize.
If you can't unlock your ipod and you don't have access to the primary computer, your only option is to restore the Ipod, which will erase all music and data.
Please take time to rate me
Bud

Apr 22, 2013 | Apple IPOD 8GB MODEL NO. A1236

Tip

How Do I program my iPod Touch


<p>Completely reprogram your iPod touch by performing a "Restore". Do not let the name fool you, Apple's restore feature restores the original factory settings, so the iPod unit is clean, except for the operating system. Access to restore utility in iTunes. If your iPod is frozen or stopped working, first manually reset, and then restore in iTunes. <br /> <p><br /> <p>1. Hold the "Sleep / Wake" button and the "Home" button at the same time as your iPod is frozen or unresponsive. Holding the button until the display converts the iPod Touch in recovery mode. <br /> <p><br /> <p>2. Press the "Home" with one hand while you connect your iPod to your computer with disabilities with the other. ITunes will ask you to restore your iPod in recovery mode. <br /> <p><br /> <p>3. Click "OK" to start the recovery process. When iTunes is finished, your iPod Touch is completely reset, ***** except for the original operating system, and ready to reload with new data. <br /> <p><br /> <p>4. Connect the iPod Touch directly to your computer as usual, a restore point to start, without going into recovery mode. Open iTunes if it does not open automatically. <br /> <p><br /> <p>5. Click the name of your iPod under Devices in the left pane of the iTunes window. "Summary" tab open. <br /> <p><br /> <p>6. Look for the "Restore" button to the center of the window. Click this button. <br /> <p><br /> <p>7. Confirm that you want the iPod Touch to its original factory settings. This is your last chance to change his mind. <br /> <p><br /> <p>8. Wait until iTunes has finished. The iPod is restored to its original factory settings. <br />

on Aug 05, 2011 | Computers & Internet

2 Answers

My son updated my 2g ipod touch on his (older?) computer. It is frozen now & won't go past a screen w/the itunes symbol & the usb plug. It will not restore. I have uninstalled & reinstalled...


  • This isn't an iTunes problem. While the iPod is displaying this logo, you need to plug it in to a computer that has iTunes open beforehand.
  • Try using another computer with iTunes installed, or another USB cable for the iPod. Try to restart by holding the sleep and home buttons for about 10 seconds.
  • If this still doesn't work, take the iPod to your local Apple store, where they can check for any hardware problems that may have occurred.

Jun 29, 2011 | Apple iPod touch

1 Answer

I have an ipod problem


If you're having trouble with your iPod, try these steps (known around here as the five Rs) one at a time until the issue is resolved. These steps will often whip your iPod back into shape. 
  1. Retry your iPod with a different USB or FireWire port on your computer (please note that the latest iPods can only be synced through USB).
  2. Reset your iPod. To reset an iPod, iPod nano, or iPod mini, press and hold the Menu and Select buttons until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step. To reset an iPod shuffle, disconnect iPod shuffle from the computer (if connected), and then move the switch on the back of iPod shuffle to the off position. Wait 5 seconds, and then move the switch on the back to the play in order or the shuffle position.
  3. Restart your computer, and make sure that you have the latest software updates installed.
  4. Reinstall your iTunes software and make sure you have downloaded the latest version. Check your iPod software by connecting your iPod to your computer, and then in iTunes, select your iPod in the Source pane. Click the Summary tab, and the Version section tells you whether iPod is up to date or needs a newer version of the software. Click Update to install the latest version of the software.
  5. Restore your iPod by connecting your iPod to your computer, and then in iTunes, select your iPod in the Source pane. Click the Summary tab, and click Restore to restore iPod to its original settings. Follow the onscreen instructions to complete the restore process. (Important: Please note that restoring an iPod will erase all songs and files on your iPod and restore it back to its original settings. Make a backup of any files on your iPod before restoring it. After restoring, you can transfer your music and files from your computer back to your iPod again.)
Note: Because Restore erases all of the songs and files on iPod, make sure to back up any files you've saved on the iPod disk. All of your songs, videos, podcasts, audiobooks, and games can be loaded back to your iPod provided that you have them stored in your iTunes Library.

How to restore your iPod: 
For Windows:

1. Make sure you've reinstalled the latest version of iTunes.

2. Open iTunes, and then connect your iPod to your computer.

3. After a few moments, it will appear in the source list in iTunes. If the iPod's display doesn't show "Connected" or "Do not disconnect" you may need to put the iPod into disk mode to proceed.

4. Select your iPod in the source list and you will see information about it appear in the Summary tab of the main iTunes windows.
5. Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download of the latest iPod Software.

The 4 possible restore options are:

Restore Option 1: Restore - Restores with same iPod Software version already on iPod.

Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available.

Restore Option 3: Use Newest Version - Restores with the latest iPod Software on your computer.

Restore Option 4: Restore and Update - Restores with the latest iPod Software on your computer.

6. A progress bar will appear on the computer screen indicating that the first stage of the restore process has started.

When this stage is completed, iTunes will instruct you to leave iPod connected to your computer to complete restore.

7. During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage. 

Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.

8. After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.

For Mac:

1. Make sure you've reinstalled the latest version of iTunes.

2. Open iTunes, and then connect your iPod to your computer.

3. After a few moments, it will appear in the source list in iTunes. If the iPod's display doesn't show "Connected" or "Do not disconnect" you may need to put the iPod into disk mode to proceed.

4. Select your iPod in the source list and you will see information about it appear in the Summary tab of the main iTunes windows.

5. Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download of the latest iPod Software. The 4 possible restore options are:

Restore Option 1: Restore - Restores with same iPod Software version already on iPod.

Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod, even though a newer version is available.

Restore Option 3: Use Newest Version - Restores with latest iPod Software version on your computer.

Restore Option 4: Restore and Update - Restores with latest iPod Software version on your computer.

6. A message will appear prompting you to enter an administrator's name and password.

7. A progress bar will appear on the computer screen indicating that the first stage of the restore process has started. When this stage is completed, iTunes will instruct you to leave iPod connected to your computer to complete restore.

8. During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage. 

Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.

9. After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.

Or

Try to reinstall

To update and reinstall your iPod software, first download the latest version of iTunes.

http://www.apple.com/itunes/download/

Next, open the new version of iTunes and connect your iPod to your computer.

Select your iPod in the source list and click "Check for Update" under the Summary tab. iTunes will check to see if your iPod needs to be updated and perform the update for you.

http://support.apple.com/kb/TS1382?viewlocale=en_US
http://support.apple.com/kb/HT1320?viewlocale=en_US


It is effective!!!

Regards,
JAN_yuanjia

DON'T FORGET TO RATE

Nov 15, 2008 | Audio Players & Recorders

2 Answers

Cannot play 2 song on my ipod


If you're having trouble with your iPod, try these steps (known around here as the five Rs) one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
  1. Retry your iPod with a different USB or FireWire port on your computer (please note that the latest iPods can only be synced through USB).
  2. Reset your iPod. To reset an iPod, iPod nano, or iPod mini, press and hold the Menu and Select buttons until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step. To reset an iPod shuffle, disconnect iPod shuffle from the computer (if connected), and then move the switch on the back of iPod shuffle to the off position. Wait 5 seconds, and then move the switch on the back to the play in order or the shuffle position.
  3. Restart your computer, and make sure that you have the latest software updates installed.
  4. Reinstall your iTunes software and make sure you have downloaded the latest version. Check your iPod software by connecting your iPod to your computer, and then in iTunes, select your iPod in the Source pane. Click the Summary tab, and the Version section tells you whether iPod is up to date or needs a newer version of the software. Click Update to install the latest version of the software.
  5. Restore your iPod by connecting your iPod to your computer, and then in iTunes, select your iPod in the Source pane. Click the Summary tab, and click Restore to restore iPod to its original settings. Follow the onscreen instructions to complete the restore process. (Important: Please note that restoring an iPod will erase all songs and files on your iPod and restore it back to its original settings. Make a backup of any files on your iPod before restoring it. After restoring, you can transfer your music and files from your computer back to your iPod again.)
Note: Because Restore erases all of the songs and files on iPod, make sure to back up any files you've saved on the iPod disk. All of your songs, videos, podcasts, audiobooks, and games can be loaded back to your iPod provided that you have them stored in your iTunes Library.

How to restore your iPod:
For Windows:

1. Make sure you've reinstalled the latest version of iTunes.

2. Open iTunes, and then connect your iPod to your computer.

3. After a few moments, it will appear in the source list in iTunes. If the iPod's display doesn't show "Connected" or "Do not disconnect" you may need to put the iPod into disk mode to proceed.

4. Select your iPod in the source list and you will see information about it appear in the Summary tab of the main iTunes windows.
5. Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download of the latest iPod Software.

The 4 possible restore options are:

Restore Option 1: Restore - Restores with same iPod Software version already on iPod.

Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available.

Restore Option 3: Use Newest Version - Restores with the latest iPod Software on your computer.

Restore Option 4: Restore and Update - Restores with the latest iPod Software on your computer.

6. A progress bar will appear on the computer screen indicating that the first stage of the restore process has started.

When this stage is completed, iTunes will instruct you to leave iPod connected to your computer to complete restore.

7. During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage.

Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.

8. After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.

For Mac:

1. Make sure you've reinstalled the latest version of iTunes.

2. Open iTunes, and then connect your iPod to your computer.

3. After a few moments, it will appear in the source list in iTunes. If the iPod's display doesn't show "Connected" or "Do not disconnect" you may need to put the iPod into disk mode to proceed.

4. Select your iPod in the source list and you will see information about it appear in the Summary tab of the main iTunes windows.

5. Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download of the latest iPod Software. The 4 possible restore options are:

Restore Option 1: Restore - Restores with same iPod Software version already on iPod.

Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod, even though a newer version is available.

Restore Option 3: Use Newest Version - Restores with latest iPod Software version on your computer.

Restore Option 4: Restore and Update - Restores with latest iPod Software version on your computer.

6. A message will appear prompting you to enter an administrator's name and password.

7. A progress bar will appear on the computer screen indicating that the first stage of the restore process has started. When this stage is completed, iTunes will instruct you to leave iPod connected to your computer to complete restore.

8. During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage.

Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.

9. After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.

Or

Try to reinstall

To update and reinstall your iPod software, first download the latest version of iTunes.

http://www.apple.com/itunes/download/

Next, open the new version of iTunes and connect your iPod to your computer.

Select your iPod in the source list and click "Check for Update" under the Summary tab. iTunes will check to see if your iPod needs to be updated and perform the update for you.

Hopes it may help you;

Regards,
VOTIT

DON'T FORGET TO RATE;

Aug 04, 2008 | Apple iPod nano 2nd Generation MP3 Player

1 Answer

Frozen ipod


Reset the player first - should sut the player off so you can try again

These are for Nano, but they apply to all iPods:
Reset, Retry, Restart, Reinstall, Restore
Remember these five basic suggestions if you have a problem with your iPod nano. If
one of the following doesn’t help, read on for solutions to specific problems.
â Reset your iPod nano. See “General Suggestions,” below.
â Retry with a different USB port if you cannot see iPod nano in iTunes.
â Restart your computer and make sure you have the latest software updates
installed.
â Reinstall iPod and iTunes software from the latest versions on the web.
â Restore your iPod nano. See “Updating and Restoring iPod Software” on page whatever.

Jun 12, 2008 | Apple iPod MA446LL/A MP3 Player

1 Answer

IPod Nano Wont Charge


Do the 5 R's:

These are for Nano, but they apply to all iPods:

Reset, Retry, Restart, Reinstall, Restore

Remember these five basic suggestions if you have a problem with your iPod nano. If

one of the following doesn’t help, read on for solutions to specific problems.

â Reset your iPod nano. See “General Suggestions,” below.

â Retry with a different USB port if you cannot see iPod nano in iTunes.

â Restart your computer and make sure you have the latest software updates

installed.

â Reinstall iPod and iTunes software from the latest versions on the web.

â Restore your iPod nano. See “Updating and Restoring iPod Software” on page whatever.

May 23, 2008 | Apple iPod nano

2 Answers

Ipod 1st generation doesnt show up on itunes & wont restore


Do the 5 R's:

These are for Nano, but they apply to all iPods:

Reset, Retry, Restart, Reinstall, Restore

Remember these five basic suggestions if you have a problem with your iPod nano. If

one of the following doesn’t help, read on for solutions to specific problems.

â Reset your iPod nano. See “General Suggestions,” below.

â Retry with a different USB port if you cannot see iPod nano in iTunes.

â Restart your computer and make sure you have the latest software updates

installed.

â Reinstall iPod and iTunes software from the latest versions on the web.

â Restore your iPod nano. See “Updating and Restoring iPod Software” on page whatever.

May 12, 2008 | Apple iPod nano

3 Answers

Apple Ipod Video 30gb wont update and restore and wont format using fat32


ok, well we need to perform the restore.

unplug the ipod. then plug it back in, make sure noting is useing your ipod, no windows into the ipod disk are open or any programs expt itunes is on. (close everything else you dont need expt itunes)

Then try to restore to a new version.

restore instructions


  • Note: Because Restore erases all of the songs and files on iPod, make sure to back up any files you've saved on the iPod disk. All of your songs, videos, podcasts, audiobooks, and games can be loaded back to your iPod provided that you have them stored in your iTunes Library.
How to restore your iPod:
For Windows:
  • 1. Make sure you've reinstalled the latest version of iTunes.
  • 2. Open iTunes, and then connect your iPod to your computer.
  • 3. After a few moments, it will appear in the source list in iTunes.
  • 4. Select your iPod in the source list and you will see information about it appear in the Summary tab of the main iTunes windows.
  • 5. Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download of the latest iPod Software. The 4 possible restore options are:
    • Restore Option 1: Restore - Restores with same iPod Software version already on iPod.
    • Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available.
    • Restore Option 3: Use Newest Version - Restores with the latest iPod Software on your computer.
    • Restore Option 4: Restore and Update - Restores with the latest iPod Software on your computer.
  • 6. A progress bar will appear on the computer screen indicating that the first stage of the restore process has started. When this stage is completed, iTunes will instruct you to leave iPod connected to your computer to complete restore.
  • 7. During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage. Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.
  • 8. After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.

Apr 15, 2008 | Apple iPod MA446LL/A MP3 Player

1 Answer

80gb ipod stuck in restore


  • Stuck or frozen
    http://ipod.about.com/od/troubleshootingyouripod/ht/reset_ipod_vid.htm

Jan 21, 2008 | Apple iPod MA446LL/A MP3 Player

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