Question about Plantronics CS351N SupraPlus Wireless Headset

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Hi I have a CS351/A wireless office headset that doesn't work

Hi I have a CS351/A wireless office headset.
The headset does not work any more the red light of the left of the base unit is solid lit and on the left there is a slow orange flashing light. There are no lights lit on the head set itself. when I press the button in the middle of the headset I do hear a muffled beep somewhere.

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

Peter Denton
  • 16 Answers

SOURCE: plantronics voyager 510 headset

Make sure the headpiece is charged. Turn the headpiece off by pressing the little black button on top of the earpiece and holding for about 5 seconds. Turn the earpiece back on again the same way. You should have a slow flashing blue light on the mic boom. The base station will now try to find the earpiece and within about 20 seconds the red light on the base should be steady and blue light on top should be on.
If this doesn't work you may need to manually pair the earpiece to the base by pressing and holding the Listen Volume Adjust + Button and headset Call Control Button on the earpiece until the light on the mic boom flashes red and blue repeatedly. As above, the base station will now try to find the earpiece and within about 20 seconds the red light on the base should be steady and blue light on top should be on.

Posted on Nov 05, 2008

keekus
  • 83 Answers

SOURCE: Plantronics CS55/HL10 Wireless Office Headset System with Lifter won't lift headset

You may need to re-subscribe the headset.

NOTE: Before re-subscribing the system make sure the IntelliStand switch (on the right side of the charging base) is in the "_" position and NOT the "=" position.

To Re-Subscribe:


The headset and the base unit are supplied subscribed to each other. However, if you wish to use a replacement headset with the base unit (or if you lose your connection to the base unit), then you must re-subscribe as follows:

1. Return the headset to the charging base.

2. Press and hold both the + and - buttons on the back of the charging base until the red light on the front of the base starts to flash.

3. Let go of both buttons. The red light should continue to flash.

4. Press the mute switch (black wheel on the top of the headset) straight down until a green light appears on the headset, then let go of the wheel, and the light should remain on the headset.

5. Resubscription is finished when the red light on the base is fully illuminated and the green light on the headset disappears.

6. Remove the headset from the charging base lift telephone handset/press headset button if not using a handset lifter. The headset and base should now be connected.

7. If this procedure does not resolve your issue to try a system reset.

Posted on Jul 20, 2009

  • 5 Answers

SOURCE: Plantronics Voyager 500a Bluetooth Headset

Try re-syncing the headset to the base unit:

http://plantronics.custhelp.com/cgi-bin/plantronics.cfg/php/enduser/std_adp.php?p_faqid=8165&p_created=1128461658

Posted on Jan 07, 2011

wb91
  • 126 Answers

SOURCE: I can't get the blue

The Plantronics 500A is the base for the 510S system, the headset may need to be re-paired to the base unit to make sure that it has a strong link or connection. Here are the links below for the pairing instructions, and also the user guide.

http://www.headsetsdirect.com/pdf/Voyager%20510S%20Bluetooth%20Headset%20System%20pairing.pdf

http://www.headsetsdirect.com/pdf/510_print_en.pdf

Good luck from Headsets Direct - 800-914-7996.

Posted on Aug 23, 2011

HDI Headsets
  • 537 Answers

SOURCE: headset not working. red light

It sounds like the headset may have lost connection with the base, try re-pairing the headset to the Plantronics 500A base unit. Here is the link for the pairing instructions:

Plantronics 500A Pairing Instructions

Good luck from Headsets Direct!

Posted on Oct 28, 2011

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Office was wired that way i have one tried several ways to use it without the lifter did't work had to buy a lifter the next problem is the phone not all will work Cisco uniden will work good

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There are two possible solutions to this issue:

1. The headset needs to be reset.
2. The headset is defective and should be replaced.

To reset the headset, use a straightened paperclip to push the reset button on the inside of the headset, below the earhook. See the pic:


8_14_2012_7_35_49_pm.jpg

You may need to hold the reset button for a few seconds. Then replace the headset into the cradle. You should see normal behavior again.

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Plantronics CS55/HL10 Wireless Office Headset System with Lifter won't lift headset


You may need to re-subscribe the headset.

NOTE: Before re-subscribing the system make sure the IntelliStand switch (on the right side of the charging base) is in the "_" position and NOT the "=" position.

To Re-Subscribe:


The headset and the base unit are supplied subscribed to each other. However, if you wish to use a replacement headset with the base unit (or if you lose your connection to the base unit), then you must re-subscribe as follows:

1. Return the headset to the charging base.

2. Press and hold both the + and - buttons on the back of the charging base until the red light on the front of the base starts to flash.

3. Let go of both buttons. The red light should continue to flash.

4. Press the mute switch (black wheel on the top of the headset) straight down until a green light appears on the headset, then let go of the wheel, and the light should remain on the headset.

5. Resubscription is finished when the red light on the base is fully illuminated and the green light on the headset disappears.

6. Remove the headset from the charging base lift telephone handset/press headset button if not using a handset lifter. The headset and base should now be connected.

7. If this procedure does not resolve your issue to try a system reset.

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All of a sudden my CS 55 with plantronics stopped working. It shows that its on but the headpiece isnt charing and also doesnt work. Any ideas why?


If the Plantronics CS55 wireless headset shows that it is on, you have to make sure of the following things.

a. the green LED on the base turns on when you turn the call switch on from the headset.
b. the small green LED on the side of the headset is blinking.
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If you have problems with the sound or connection of your Plantronics CS50, CS60 or CS55 wireless phone headset, you may want to try to hard reset it using the following steps:

Note: Ensure the IntelliStand switch (on the right side of the charging base) is in the - position and NOT the = position.

1. Press both the call control button and the listening volume/mute button for 5 seconds. When the indicator light blinks release both buttons.

2. Press the call control button again. The talk indicator light will again blink to indicate the headset is back to normal.

3. Disconnect the AC charger from the AC charging jack for 5 seconds.

4. Reconnect the AC charger.

Now give the Plantronics headset a try.

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I SOLVED THE PROBLEM
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Voila.

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