Question about Plantronics CS351N SupraPlus Wireless Headset
Hi I have a CS351/A wireless office headset.
The headset does not work any more the red light of the left of the base unit is solid lit and on the left there is a slow orange flashing light. There are no lights lit on the head set itself. when I press the button in the middle of the headset I do hear a muffled beep somewhere.
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Posted on Jan 02, 2017
SOURCE: plantronics voyager 510 headset
Make sure the headpiece is charged. Turn the headpiece off by pressing the little black button on top of the earpiece and holding for about 5 seconds. Turn the earpiece back on again the same way. You should have a slow flashing blue light on the mic boom. The base station will now try to find the earpiece and within about 20 seconds the red light on the base should be steady and blue light on top should be on.
If this doesn't work you may need to manually pair the earpiece to the base by pressing and holding the Listen Volume Adjust + Button and headset Call Control Button on the earpiece until the light on the mic boom flashes red and blue repeatedly. As above, the base station will now try to find the earpiece and within about 20 seconds the red light on the base should be steady and blue light on top should be on.
Posted on Nov 05, 2008
You may need to re-subscribe the headset.
NOTE: Before re-subscribing the system make sure the IntelliStand switch (on the right side of the charging base) is in the "_" position and NOT the "=" position.
The headset and the base unit are supplied subscribed to each other. However, if you wish to use a replacement headset with the base unit (or if you lose your connection to the base unit), then you must re-subscribe as follows:
1. Return the headset to the charging base.
2. Press and hold both the + and - buttons on the back of the charging base until the red light on the front of the base starts to flash.
3. Let go of both buttons. The red light should continue to flash.
4. Press the mute switch (black wheel on the top of the headset) straight down until a green light appears on the headset, then let go of the wheel, and the light should remain on the headset.
5. Resubscription is finished when the red light on the base is fully illuminated and the green light on the headset disappears.
6. Remove the headset from the charging base lift telephone handset/press headset button if not using a handset lifter. The headset and base should now be connected.
7. If this procedure does not resolve your issue to try a system reset.
Posted on Jul 20, 2009
Try re-syncing the headset to the base unit:
Posted on Jan 07, 2011
SOURCE: I can't get the blue
The Plantronics 500A is the base for the 510S system, the headset may
need to be re-paired to the base unit to make sure that it has a strong
link or connection. Here are the links below for the pairing
instructions, and also the user guide.
Good luck from Headsets Direct - 800-914-7996.
Posted on Aug 23, 2011
SOURCE: headset not working. red light
like the headset may have lost connection with the base, try re-pairing
the headset to the Plantronics 500A base unit. Here is the
link for the pairing instructions:
Plantronics 500A Pairing Instructions
Good luck from Headsets Direct!
Posted on Oct 28, 2011
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