Question about Video Game Consoles & Games
First, try restore everything back to factory settings ( press and hold the power button for >5 sec until u hear the second beep),, then switch off the console and check the cables., if u r using cables other than the included AV cable, use the included one and see if it freezes again.
Using out of the box machines to play certain games should require a firmware update (it's included on the disk, the game will ask u to install it . at least JPN ver. ),
Did u do anything wrong while the installation was still n progress? (such as switching off the console )and between, is your game is an original US ver.? because if u use games from other countries (such as JPN, HK ver.) and installed the included firmware update into your US ver machine, it may cause troubles.
If the above doent make a difference, try go into the system settings and select ' system restore'
Finally, if you still have problem i think it is due to overheating, i suggest you to try playing the game keeping the console in a cold environment, this should solve your issue, if the console doesnt stuck while keeping in cold environment, then i suggest you to take it to service centre and change the heat sink and colling solutions..This should solve your issue...
Please leave me comment, if you need further assistance
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Posted on Nov 15, 2009
Because this is a new game. This is most likely an issue that they will fix shortly with an update or patch. This is fairly common in game releases these days unfortunately. I would just wait til they fix it. There really isn't much you can do from a user stand point but wait for the update. Hope this helps.
Posted on Nov 15, 2009
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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