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Our Dolphin Orbit poolcleaner ( one year old) works for only a few minutes, as soon as it starts to climb the wall it cuts out. If I turn it off and pull it to the pool bottom it will start again but the same problem occurs. I have checked the impeller and there is no obstruction there. Ay suggestions? Mary M

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Have a dolphin orbit pool cleaner and the cord just winds itself in knots all the time and then takes us a long time to wind it back. This machine is new and our old one never did this what is happening

Posted on Jan 09, 2010

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My Dolphin pool cleaner runs fine along the bottom of the pool but will stop and shut down when it ties to climb the side of the pool. If I move it away from the wall it will run around until it moves to...


The control board inside the motor pack is failing as the sensor for the units orientation is included on that board. The only way to fix it is a new motor pack. For additional information on repair parts or sending it in for service please contact Maytronics at www.maytronicsus.com or us thru www.arrowpools.net.

John

Jul 07, 2011 | Dolphin Maytronics Advantage

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The dolphin maytronics does not climb the wall


Thank you for posting your question here on Fixya.com.


Several possibilities to consider...

How old is the filter bag and is it clean?
Older bags or bags not thoroughly cleaned can resist water passing thru them to the point there is not enough downward pressure to allow the unit to 'bite' the pool surface and climb.

How worn are the brushes and tracks?
Worn brushes and tracks will slip once worn enough. Replacing them could fix the problem.

Is it trying to climb or does the unit start up the wall and immediately reverse?
If your motor has been replaced new style motors spend far less time climbing assuming most debris will instead be found on the pool floor. If it has not been recently replaced the program within the motor may be failing.

What is the condition of the pool?
Low water temperatures and/or algae can cause the unit to slip in place and as a result it will not climb. Eventually it will scrub enough to gain traction and will slowly progress up the wall. For temperatures below 70 degrees the unit will find in more and more difficult to climb the lower the temperature.

What material is the pool surface?
Some linered pools and fiberglass pools require climbing rings in the brushes. Do you have those? If so, what condition are they in? Worn rings or missing rings will prevent climbing those and other smooth pool finishes.

For more troubleshooting tips try our site at www.arrowpools.net. Select the FAQ button then from the drop-down select Dolphin. You can also check the manufacturer's site at www.maytronicsus.com.


If this answer does not fix your problem, please comment with additional details prior to rating the answer. Positive feedback is appreciated once your problem is solved!

Dec 31, 2010 | Dolphin Maytronics Diagnostic Robot...

1 Answer

Wont climb wall


Thank you for posting your question here on Fixya.com.


Several possibilities to consider...

How old is the filter bag and is it clean?
Older bags or bags not thoroughly cleaned can resist water passing thru them to the point there is not enough downward pressure to allow the unit to 'bite' the pool surface and climb.

How worn are the brushes and tracks?
Worn brushes and tracks will slip once worn enough. Replacing them could fix the problem.

Is it trying to climb or does the unit start up the wall and immediately reverse?
If your motor has been replaced new style motors spend far less time climbing assuming most debris will instead be found on the pool floor. If it has not been recently replaced the program within the motor may be failing.

What is the condition of the pool?
Low water temperatures and/or algae can cause the unit to slip in place and as a result it will not climb. Eventually it will scrub enough to gain traction and will slowly progress up the wall. For temperatures below 70 degrees the unit will find in more and more difficult to climb the lower the temperature.

What material is the pool surface?
Some linered pools and fiberglass pools require climbing rings in the brushes. Do you have those? If so, what condition are they in? Worn rings or missing rings will prevent climbing those and other smooth pool finishes.

For more troubleshooting tips try our site at www.arrowpools.net. Select the FAQ button then from the drop-down select Dolphin. You can also check the manufacturer's site at www.maytronicsus.com.


If this answer does not fix your problem, please comment with additional details prior to rating the answer. Positive feedback is appreciated once your problem is solved!

Nov 23, 2010 | Dolphin Maytronics Advantage

1 Answer

I have a Dolphin Orbit diagnostic pool cleaner approx 3 years old haven't used it for some months. Put it back in the pool and now it won't work any suggestions


It is either going to be that your impeller is blocked or your drive system has something stuck in it. Check your wheels, axles, etc. for obstructions. If it is not either one of these, it is going to be an issue with the electrical system and you are going to have to take it into a pro that specializes in robotic pool cleaners.

Sep 17, 2010 | Smart Pool Inc Dolphin Diagnostic...

1 Answer

My dolphin begins to work, then stops. What could


There are several problems that could make these automatic pool cleaners fail to climb the walls. The cleaner could be too heavy. Empty and wash the filter bag and add floats if necessary. Make sure there is no water in the handle and that the brushes arent worn. If the cleaner is too light, add weights. If there are excessive amounts of algae on the wall, you will need to brush the walls first. The algae can prevent the cleaner from climbing. Make sure that the temp is at least 65 degrees in the pool. Make sure there is nothing caught in the impeller.

Jun 14, 2010 | Dolphin Maytronics Advantage

1 Answer

Robot not climbing walls, is vinyl pool too slippery?


Yes...a set of climbing rings will probably need to be installed. To have it done under 'warranty' for a newly purchased unit contact Maytronics directly or use our dolphin serice button found at www.arrowpools.net.

May 29, 2010 | Smart Pool Inc Dolphin Diagnostic...

1 Answer

Dolphin Interactive pool cleaner stops running


If the dolphin is falling backward when it meets the water line, there is an easy fix. The automatic pool cleaners often have this problem. The easiest solution is to remove the handle floats and attach an 8 oz weight to the bottom inlet cover.

May 23, 2010 | Smart Pool Inc Dolphin Diagnostic...

3 Answers

DOLPHIN DIAGNOSTIC AUTOMATIC POOL CLEANER STARTS AND STOPS


There may be moisture building up inside the motor housing. Try to Open it. http://www.i-love-my-aquabot-automatic-pool-cleaner.com/Maytronics-Dolphin-Repair.html

Then make sure no moisture accumulated in the circuits. Mine got the same problem.. after running trouble free for several years it suddenly stop running after the first few minutes..when i opened it a lot of moisture in the circuit. I tot it was toasted. so i took my hair blower and sealed it back and replace the moisture absober (it was soaked).. after first run it would run only the SELF TEST mode.. i tried several method to make it run all the way to the main program.. the solution.. start it and make sure it will not tilt in the first 10 minutes before you let i run sideways to the walls, this makes the program run back to normal.

Jun 28, 2009 | Smart Pool Inc Dolphin Diagnostic...

2 Answers

Dolphin will not climb up walls.


What is you pool surface? It may need climbing rings to assist it on 'slick' surfaces like fiberglass.

Try moving the location of where you set the power supply from use to use to allow it's cleaning patterns to shift around for better coverage.

Jun 07, 2009 | Smart Pool Inc Dolphin Diagnostic...

1 Answer

Jobri Dolphin 2 yrs old, starts, than intermitant, than stops. Wait few minutes, starts up, does the same


Hello xthus, I suggest first call Jobri LLC at 800-432-2225 ask for Michelle of quality control. If she can't replace the unit ask for any or all technical information. With this info repair is possible with my guidance. Let me know of the outcome. Good Luck!

Oct 02, 2008 | Jobri Health & Beauty

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