Question about Microsoft Xbox 360 Console

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No picture We just got our Xbox today. When we plug it in to the TV, we don't get picture or sound. We got some sound on one TV, and a split second of picture, but that is it. Is it the cabels or the Xbox?

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Re: No picture

What do the plugs on the cable look like? Are they just Yellow, Red, and White... or are there five different colors?

Do you have a high-def television or a regular old one?

Posted on Jan 09, 2008

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I recently bought an HDMI cable for my xbox 360 (the new type, i don't know if it has a name but its the one with the touch sensitive power button), and when I plug the cable into the xbox and the tv...


Sorry to hear about your trouble. You elimanted the cable as a potential problem so that is good. You are left with a couple of options that might be causing the problem.

-Bad HDMI port on the XBOX
-Bad HDMI port on the TV
-Incorrect TV settings

On the TV, you want to make sure you set it to the HDMI input when you are using HDMI, but I assume you already do this and most newer TV's will auto adjust to HDMI when the xbox is turned on. Always good to double check.

The easiest way to narrow the problem down further would be to test the hdmi connection with another TV. If the xbox works on another TV then you narrowed the problem down to the TV and will need to repair the TV either through warranty support, by yourself or via a TV repair man. If the xbox has the same trouble on a different TV then you know the problem is with the XBOX and you can contact Microsoft Xbox support for repairs.

Let me know if you have any questions.


Jul 05, 2011 | Microsoft Xbox 360 Console

5 Answers

Xbox 360

they all are man made thats why they don't wrok

Dec 06, 2009 | Microsoft Xbox 360 Console

1 Answer

How to split screen and play 2 games at once

It depends on if your tv is capable. If it is, then somewhere on you remote there will be a PIP button taht will allow you to do that and there should be another button that will allow you to pick the component for the second picture.

Oct 23, 2009 | Microsoft Xbox 360 Console

1 Answer

When i plug in my xbox hear sound but no picture, So i got a new xbox and still the same problem my son is crying his eyes out becuase hes has a lousy day at school and im abit angry any help?

You bought a new Xbox ,same problem.
Plug the unit in to another tv . Replace the
a/v cable , if still no picture then take it back
and get replacement.

Sep 14, 2009 | Microsoft Xbox 360 Console

1 Answer

My xbox shows no picture but has sound

This might not help everybody but it might be a cheap fast solution to the "Xbox 360 no picture but sound ok" problem. I have old refurbished 360 that has had no problems at all. SInce I got it have used it with powerwave cooler attached to the back. This cooler has seperate Outputs for Vga, SVga, audio, component and av. Don't need the microsoft cable at all just standard cables. Always had it plugged in with VGA or SVGA cables and got great picture. I bought new 360 and put the old one in bedroom with old tv which only has av inputs. Got shocking picture that was unwatchable but sound was good. Tried all ways but no different. Seems the xbox plug has problems. If you get the powerwave cooler it splits the xbox output socket in to seperate outputs for everything so you can use it with Vga or Svga cables if your tv has those inputs and it should work fine. Only seems to be the standard AV outputs that have problems. Haven't tried the componet leads but I guess they might work as well. If you only have the old yellow, red and white AV inputs on your tv this wont help you but if you have the other types of inputs it might fix it. The powerwave cooler you should be able to buy for under $20 so it could be a cheap solution for this problem everyone seems to be getting lately. It works for me at least so get one and give it a try.

Jun 16, 2009 | Microsoft Xbox 360 Console

1 Answer

Picture split

use one red the white and then try both green or blue with red and white

May 01, 2009 | Microsoft Xbox Console

1 Answer

Xbox on with sound but no picture on tv

my friend had this problem, all she had to do was make sure the setting on the xbox video cords were right...component or composite...its right were the cord splits into all the different hook ups

Mar 21, 2009 | Microsoft Xbox 360 Elite Console

2 Answers


well then your tv is going out and you need a new tv

Nov 03, 2008 | Microsoft Xbox 360 Console

1 Answer

Bad connection?

Cant get picture, sound working. new cables has 5 plugs

Feb 23, 2008 | Microsoft Xbox 360 Console

1 Answer

Xbox 360

Things to try -

1. Try using a different video port on the TV.

2. Try wiping the metal area of the AV pack with a dry cloth. The metal area is the end that plugs into the console. Wipe the metal area thoroughly, and then try the AV Pack again.

Feb 17, 2008 | Microsoft Xbox 360 Console

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