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External usb hard drive problem

I have been using a Western Digital WD3200JB hard drive in a usb enclosure for some time without problems. (under linux) recently the usb device is not seen by the OS. Tried to use it under WindowsXP, this says that the usb device has a problem. What may have gone wrong? What can I do to fault find and maybe fix
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  • Hartog Jan 09, 2008

    Thank you.
    The computer in question is a notebook and I am not game to rip that open for this. I have an old windows machine that I already have some extra drives in. I connected the drive to the secondary IDE. It was recognised as WD3200JB etc but there seemed to be something with the master/slave situation. And it could not determine the number of heads etc. It is an old machine/motherboard that may not be able to cope with this model?

  • Hartog Jan 09, 2008

    About the motherboard:
    AOpen AX6DC R2.41 with 500Mhz Pentium III
    Award BIOS 4.60PGMA
    I have a feeling that 320Gb for the disk is outside its limits.

  • Hartog Jan 09, 2008

    Sorry, not AX6DC but AX6Bc

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Can you try connecting the hard drive to the computer without the enclosure? This will enable us to see whether the enclosure is causing the problem. Since you're using linux, I assume you know how to open your PC and connect the IDE\SATA cable to the hard drive.

Posted on Jan 09, 2008

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  • Yonatan Horan Jan 09, 2008

    It might be, but it's highly unlikely. If you can give me the motherboard model I could try and see. Did you try playing around with the jumper? (changing from master to slave to cable select while also changing the settings on the other drives). I'd try and disconnect all other drives, connect just this one as master and see if it's recognized properly. If it is, then the problem is with your enclosure and if it isn't, you'll likely have to RMA your hard drive.

  • Yonatan Horan Jan 09, 2008

    Erm... sorry, when you disconnect all other drives you need to connect this one as single, not master, so follow the jumper instructions on your hard drive to change it to single.

  • Yonatan Horan Jan 10, 2008

    It's very likely that the motherboard doesn't support it. In order to check if the enclosure is the problem, try putting a different hard drive in it and seeing if it functions okay. If it doesn't, you probably need a new enclosure. Also, try changing the USB cable with another one you have (if you have another one, that is) and connecting the enclosure to a different USB port on your computer.

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