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External usb hard drive problem

I have been using a Western Digital WD3200JB hard drive in a usb enclosure for some time without problems. (under linux) recently the usb device is not seen by the OS. Tried to use it under WindowsXP, this says that the usb device has a problem. What may have gone wrong? What can I do to fault find and maybe fix

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Re: External usb hard drive problem

Can you try connecting the hard drive to the computer without the enclosure? This will enable us to see whether the enclosure is causing the problem. Since you're using linux, I assume you know how to open your PC and connect the IDE\SATA cable to the hard drive.

Posted on Jan 09, 2008

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Using Western Digital Hard Drive as External Hard Drive Problems

OK! First of all try to disconnect all usb's from neighbouring usb ports as they might be using up too much current resulting in your HD not having enough power to be powered up properly! Also, try to use a different usb port.

If all these fail, please use a voltmeter (if any available...) to check if your devices actually function...

Hope this helps! If not, please report back!

Mar 29, 2014 | Western Digital Hard Drives


Troubleshooting WD Passport 320 GB External USB 2.0 Hard Drives

If you plug your Western Digital Passport External USB 2.0 hard drive to a USB socket in your computer system, & the hard drive's light is on but there is no spinning sound, then you might be experiencing a defective interface circuitry.

These devices have a USB-to-SATA interface inside their enclosure. If you can find another enclosure with a similar interface (or buy a new enclosure), disassemble your hard disk enclosure, get the hard drive out & attach it to the interface in the other enclosure & see if it works.

Another possibility is that the interface could be fine, but the hard drive itself died. To test this possibility, try attaching the hard drive itself (after getting it out of its enclosure) directly to a PC. Since the hard drive is a SATA drive, you will be able to do this easily.

on Dec 01, 2009 | Western Digital Passport 320GB External...

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I have a Western Digital external hard drive. It just sits there and suddenly I cannot find it in Windows Explorer. It does show up under Device Manager, and I have uninstalled/reinstalled the drivers,...

Welcome to Fixya

Try to plug it in to a different computer. If you are getting the same thing using a different computer then its gonna be the enclosure or the HD is having the problem. One way to check is to use an extra HD and put it inside the enclosure. If the enclosure was able to detect the new HD then its gonna be you HD that is having the problem. If enclosure still cant detect the HD then the problem is the enclosure.

Please let me know if you need further assistance.

Thank you for using Fixya!

Apr 19, 2011 | Western Digital 320GB MyBook External USB...

1 Answer

My Western Digital Passport 80GB Hard Drive is no longer detected when I plug it in. The power light is on, the drive is running but it is not detected on either of my computers running Windows...

Any external disk-drive as small as 80GB is probably "out-of-warranty" -- it's likely that the disk-drive inside the enclosure has "died".

You have two options, not mutually exclusive:
* exercise the Western Digital "Customer Loyalty" program -- find the serial-number of your Passport, and access WD's web-site to buy a new Passport, citing the old serial-number to qualify for a significant discount on your purchase;
* open the enclosure, disconnect the disk-drive from the USB-to-disk-drive adapter, buy a new, compatible, disk-drive, and connect it to the USB-to-disk-drive adapter, to "frankenstein" it, creating a "new" external storage-device.

Oct 24, 2010 | Western Digital Passport WDXML800UE...

2 Answers

Western digital passport se won't open on my computer, has windows xp

You need to try it on a differant computer. That will let you know if the problem is the external drive or the usb ports on your computer.

Usually it is the usb interface on the external drive. You can buy a new usb enclosure and take the hard drive out of your passport drive and put it in the new enclosure. That will get you acess to your data again. You can find enclosures for as cheap as $14 so this is worth doing.

Jun 14, 2010 | Western Digital Passport WDXML800UE...

1 Answer

Western Digital My Book 1000 gb not working

This is a common problem with the WD external hard drives suddenly not working. If the computer does not recognize the device anymore, then there is a problem with the WD's hard disk enclosure (not the hard disk inside). If this is under warranty, you can bring it back to the store and ask for a replacement of the enclosure ONLY; then put there your existing 1000 GB hard disk that's inside the faulty WD external.

If its no longer under warranty, you need to take out the hard disk inside the WD enclosure and mount it to a desktop computer or place in another vacant hard disk external enclosure.

Nov 13, 2009 | Hard Drives

1 Answer

After I disconnect it from my pc for the first time, when i reconnect it it does not show up in MY COMPUTER. 1tb wd My bookessential edition

Western Digital Enclosures are known to have this issue due to the electronics inside. The Hard drive is most likely fine but the electronics that drive the enclosure are not that great.

If it is newly purchased you could return it on warranty or by a new enclosure but buy a good quality one.

Sep 24, 2009 | Western Digital My Book Essential 1TB...

1 Answer

WD 500gb external HD shuts down when plugged into USB port

Try a replacement USB cable first. If that does not fix the problem, then the USB to SATA adapter board is faulty, in that case you will need to take out the internal disk to replace the external enclosure.

YouTube - How To: Take Apart A Western Digital My Book Enclosure

If unit is under warranty see : WD Support > Warranty Services > End User > Warranty Policy.

Note any SATA external enclosure willl work wthe same with the internal WD HD.

Apr 17, 2009 | Western Digital My Book Home Edition 500...

1 Answer

Western Digital 120 GB Hard Drive

Well usually external hard drives are just a regular hard drive in an encolsure! You can try to mount the hard drive to a regular pc using the ide/sata connector(Im not real sure which interface your drive will use). From there you can tell wether its the actual drive that is giving trouble or just the USB enclosure! Most of the times with those name brand external drives its a lil complicated to figure out how to take it apart to take out the hard drive. What you can also do is try(if you get it open) to see if you can unplug the hard drive from the enclosure then power on the enclosure and see if the lights come up green(or whatever color it uses to indicate ready)! if it does then power off the enclosure then re-connect the drive to the enclosure and power on again! Maybe that works! Removing the drive might void your warranty, proceed at your own risk! Good Luck regards, babb

Apr 30, 2007 | Western Digital (WDXU1200BBRNN) 120 GB...

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