Question about ATSI Holdings Cognitive Blaster Advantage Thermal Printer (P/N BT422003-013)

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There is a label stuck under the roller. This is causing the labels to jam when printing.

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Platen roller needs to be taken out to remove label. Recommend, sending unit in for service.

Posted on Jan 08, 2010

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My Brother MFC-9840CDW keeps jamming every time I print mailing labels. I've had it four 1.5 years with no trouble. The label gets stuck and I have to pull out the toner tray to fetch it. I also...


hello, sounds like there are many possible solutions for you machine, first with paper jamming, are labels going thru manual feed tray, or paper tray, it might be possible that mp feed roller needs cleaning or replacing. if paper tray, simple would be feed roller, clean or replace, if jams continue with normal paper from paper tray, the problem will be front door, i have yet to be able to repair paper jams when front door assembly fails. as far as colors, both drum and toner can cause this problem, if using 3rd party toner, this will also cause some color problems. sorry no real quick fix for this machine, i've tried.

Sep 24, 2010 | Brother MFC-9840CDW Laser Printer

1 Answer

Printer will not print...it jammed ......the paper jammed in the machine..and I pulled it out....


1. Inspect the paper trays to make sure they are not overloaded. To determine if this is the problem, do a test print with only one piece of paper loaded in the paper tray. (If this turns out to be the problem, keep the paper tray half-full in the future.)
2. Check that the type of paper being used falls within the printer manufacturer's recommendations. For example, paper designed for ink-jet printers doesn't necessarily work well in laser printers. High-quality, bonded paper will cause paper jams in some printers; look for bonded paper that is "laser and ink-jet compatible."
3. If someone has recently printed labels on this printer, check to see if a label has come unglued from a sheet and become stuck inside the printer.
4. Check the gears and rollers for stuck shreds of torn paper from previous jams. Turn off the printer before you attempt to remove the bits of paper.f you have a laser printermag-glass_10x10.gif, inspect the printer's paper rollers. They should be smooth but not shiny. Rollers that are cracked or glazed are a frequent cause of paper jams and should be replaced by a technician.
5. if you have a laser printer, try cleaning the printer's paper rollers with a lint-free cloth and isopropyl alcohol (available atelectronics shops or drugstore.Try changing the toner or ink cartridge.

Feb 04, 2010 | HP Office Equipment & Supplies

2 Answers

The paper twists and causes a jam on every print


sounds like something jamed in the rollers like a pin etc

Jan 05, 2010 | Epson Stylus R265 InkJet Photo Printer

1 Answer

My dymo label writer twin turbo stopped printing on left side!


There are a few common reasons this is problem can exist.

1.) the incorrect template is used when creating the label

2.) the labels are installed incorrectly - the labels must be loaded and pushed against the left side of the printer and lid closed when printing to ensure the labels don't "wander" out of the sensor's view.

3.) the label sensor is covered by some debris - sometimes a label jam can cause a piece of label to become stuck on the underside of the sensor thus blocking its view. 4.) the print head is covered by some debris - sometimes a label jam can cause a piece of label to become stuck on the underside of the sensor thus blocking its view.

5.) The labels are defective - if you have another roll of the same size, try it to see if it has the same issue. If not, make sure you purchase quality labels like Dymo name brand or Labelvalue brand Dymo labels.
6.) The printer is defective. Labelwriter 400s have a 2 year warranty, so you can contact Dymo customer support to determine if the printer is defective and return to the retailer you purchased it from.

Oct 08, 2009 | Dymo LabelWriter Thermal Printer

1 Answer

Labels only jam when printing from file


I cannnnoooooottt believe what I am reading! If you are going to use labels on a laserjet, you need to get thermal labels! The other cheap labels are made for inkjets, matric, or daisywheel printers. The laserjets have heat rollers that will melt plastic. It will melt the gum on the non thermal labels and get them everywhere!!
Master Rod

May 08, 2009 | HP Color LaserJet 8550dn Printer

1 Answer

How to feed labels on zebra s4m


The issue that is causing the problem is when users tear off the label they are actually partially pulling on the next label causing it to peel away a little then when it feeds it will jam. Only reliable way to stop this is once the user prints tell them to press feed and feed 1 label through.

Mar 31, 2009 | Zebra S4M Thermal Label Printer

1 Answer

HP 3210 getting paper jam because label stuck on roller.


I ran heavy card stock through printer several times, it caught the label and pulled it out on the paper eventually.

Feb 04, 2009 | HP Photosmart 3210 All-In-One InkJet...

1 Answer

Label stuck on a roller?


Looks like label stuck on the toner cartridge. Easiest solution would be to replace toner cartridge or if you can slowly spin the OPC drum on toner cartridge till you find label NOTE: damage to the OPC drum with affect print quality as well as oil from fingers will affect PQ( print quality)

Jan 13, 2009 | HP LaserJet 5000n Printer

2 Answers

Labels jamming


Check the entire paper processing path as it sound like either the roller gear is not engaging properly to push the paper out of the top, or the output paper path is somehow blocked, like from a label or something else stuck at the top, the roller gear is damaged, or other obstruction.

Nov 16, 2007 | Konica Minolta magicolor 2300DL Laser...

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