Question about SanDisk Sansa e250 MP3 Player

3 Answers

My Sandisk Sansa e250r keeps freezing up....

I have tried many things to fix my mp3 player and got help to put firmware on my mp3 player in recovery mode and all have failed to fix the problem. I would like to know if it my Sandisk Sansa e250r is fixable because it still freezes up on the refresh database screen. What should I do?

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  • 7 more comments 
  • nelsonescu Jan 09, 2008

    mine it's stuck before the main menu appears...

    Tried to re-install the pp5022.mi4 in the root directory of the (16 mb format) but nothing (at least shit) happens... What else can I do ?!

  • tweety92 Jan 16, 2008

    mine is froze at the screen before the main menu. this is the first his has happened what do i do??

  • athlete70013 Jul 22, 2008

    I just added acouple of songs to my sansa e250r mp3 player and when i disconnected it from my computer it said refresh database and it froze on that screen, and i held down the power button to restart it and when it turns on it goes back to the same screen and has the same problem, how do you fix this???????

  • Anonymous Jul 24, 2008

    the same problem me also,,

    The same player

    Ple tell me the solution as soon as possible

  • bshooter Aug 26, 2008

    my sansa gives a message saying load main image failed

  • wayne0293 Oct 26, 2008

    it freezes after refresh data base screen gose away wut do i do

  • eliazar94 Nov 17, 2008

    my mp3 player does the same thing and wont do anything

    but when i hold the power button for 15 seconds it closes down



    what the f**k do l do to fix it.

  • Anonymous Jan 04, 2009

    mp3 player keeps freezing up and i can use it !! What the heck

  • Anonymous Mar 03, 2009

    Thanks kid creation! It's working again, but now when I connect it to my pc, it says i need a disk for windows...

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3 Answers

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I called sansa and got this info on how to format the sansa and restore it back to default
This helped me to detect the device and be able to put songs on it.

Turn off device
put hold key on
press and hold mic key while pluggin in the device to pc
open sansa icon in my computer
Up on top of my computer window click tools then folder options and click view tab then uncheck hide extension for known file types.
Now click file new and choose text document then change the name from New Text Document.txt to sansa.fmt and click enter. It will ask you if you want to change the extention and you need to click yes.
Now unplug your sansa from the pc and this will format your whole mp3 player.
You will lose all your date but your sansa will be detected and working.
Once it is done then turn off your device and plug it in while its off.
It should show up in my documents now. The first drive is your hd on the device and the second one is for the extra micro disk.

Oh and another tip is to click show hidden files so that you can see the music folder.
This way you can just drag and drop without having to use windows media player or Rhapsody.

Posted on Aug 11, 2008

  • Kid Creation
    Kid Creation Aug 11, 2008

    I forgot to mention one really important part. After you connect and
    see the player in my computer download and Copy and paste pp5022.mi4
    which you can get from http://mp3support.sandisk.com/firmware/r... into it.

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In order to fix a frozen unit if you removed some files (this just happened to me..)

2 things need to happen:
1. You need to get it into recovery mode so the PC can recognize it. Hold Switch On and Hold the REC button while plugging it into the PC.
2. Download the latest firmware from forums.sandisk.com:
http://forums.sandisk.com/sansa/board?board.id=e200

I had to go into the Sansa E200v1 Firmware Version 1.02.24:
http://forums.sandisk.com/sansa/board/message?board.id=e200&thread.id=15209

Now, you may have a "e250R" which means it is a Rhaphody unit.. but it actually isn't. it is just a e250 unit.
I have this situation.. where I just had to get the "normal" firmware, not the R..

Once you see the 16mb or similar on "my computer"
Place the extracted downloaded firmware into the device.
Also, create a "sansa.fmt" folder with nothing in it. The folder tells the unit to reformat using the firmware.
Now unplug the unit and wait for it to reboot, and give an error that the hold button is on.
Now release the hold button and reboot.

That should be it.. if not, do the same thing, and use a different firmware..

Posted on Dec 12, 2008

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Try pressing the power button until the player cooperating

Posted on Jan 11, 2008

  • kevakiwi Jan 11, 2008

    everytime i connect my player to the computer and then try to play things on it, it freezes. why is this?

  • kevakiwi Jan 11, 2008

    what can i do to stop my player from freezing? what can i manually do?

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1 Answer

My sansa e250r mp3 player keeps freezing on the refresh database screen. I can't do anything. What can i do?


Hello,

You could try, resetting the e200 series player as told in next link:
http://kb.sandisk.com/app/answers/detail/a_id/189

If that won't help, updating the player should be performed.
In next page is showed how to use the Sansa Firmware Updater:
http://kb.sandisk.com/app/answers/detail/a_id/306
note:
Before updating, backup the content from the player to your computer !

If you need more help, just add a comment in this answer.

May 01, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

Refreshing database


User guide for Sansa e200R:
http://mp3support.sandisk.com/downloads/um/e200r_userguide_en.pdf


Check this link for Sansa e200 "freezing in refreshing database",
2 steps to follow up:
http://kb.sandisk.com/app/answers/detail/a_id/34/kw/e200r%20freeze/r_id/101834

1. Reset the device as described on the site of Sandisk.
http://kb.sandisk.com/app/answers/detail/a_id/189

If resetting didn't solve your problem
2. Update the firmware.
http://kb.sandisk.com/app/answers/detail/a_id/306
2.1 Use the Sansa Firmware Updater for a download of your device
with the next link:
http://mp3support.sandisk.com/sansa/Application/SansaUpdaterInstall.exe
2.2 Follow the instructions "update the firmware" for sansa e200 series:
http://kb.sandisk.com/app/answers/detail/a_id/306/kw/e200r%20freeze/r_id/101834

Sep 20, 2009 | SanDisk Sansa e250 MP3 Player

2 Answers

My Mp3 player keeps turning on repeatedly


Try unscrewing the back and taking the battery out for a minute and replace and see if that helps.

Aug 07, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa e250R - Will pwr up but only freezes on screen that says..."Sansa Rhapsody"


You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
Computerrep

Jul 28, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

SANSA e250r ??


my sandisk 250will not change songs it is stuck o #1 icannot move it up or down

May 03, 2008 | SanDisk Sansa e250 MP3 Player

3 Answers

Sansa e250R rapsody mp3 player


Get software from Sandisk's website

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Apr 16, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Sandisk keeps skipping/freezing songs!


Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
-----
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
or
http://www.sandisk.com/DriverDownload/driverList.asp

-Tha Mp3 Doctor

Apr 13, 2008 | SanDisk Sansa E280 MP3 Player

4 Answers

Sansa e250R firmware


hey yeah i had the same problem with my sansa e250r. when mine does that i
1. turn it off
2. put the hold button on
3. hold down the rec. button
4. turn it back on
that will get you into recovery mode connect your data cable once you have hooked it up to your computer open my computer and you should see a 16mb drive there instead of your normal mp3.
once you see that open it up.
now go to http://www.sandisk.com/Retail/Default.aspx?CatID=1449 scroll down and click on download firmware link
once you have downloaded that file unzip it and copy the file that is inside to the 16mb drive that you opened up in my computer.

once you have done all the above,,
1. take the hold button off
2. disconnect the data cable
3. wait for it to reboot.
if the above dosent work you might wanna take it to the dealer.
hopefully this works for you as well as it did me. good luck

Mar 04, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Recovery mode and USB2.0 mode


my sansa sandisk e200 was plug to the pc i then remove it and plug another device.when i later power it on all it could display "refresh database".also i fix it to the pc another problem is "recovery mode and usb2.0 msd mods"

Feb 18, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

E250R


Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
-----
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
or
http://www.sandisk.com/DriverDownload/driverList.asp
-Tha Mp3 Doctor

Dec 03, 2007 | SanDisk Sansa e260 MP3 Player

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