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Singer futura CE-350 software/ drivers will not load up.

The software/ drivers will not load up.

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There is a troubleshooting utility in your Futura folder. Launch it and send its report to futura-support.

Posted on Nov 15, 2009

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How can I send designs from my PC to my Toyota 830 embroidery machine when my Pantograms software/hardware is no longer working?


Some of the Pantograms software programs require a USB dongle connected to the computer. However, the driver for this dongle has to be installed before you install the software or connect the dongle. I suspect you may not have installed the driver or the dongle is missing.

Assuming that the dongle is connected:
Close your embroidery software program and all of the Pantograms software, including the Network C software, on your computer and remove the USB device. Put the software install CD into your machine's optical drive. (If your new machine doesn't have an optical drive, get a USB optical drive or copy the files from the CD to a 1GB+ USB flash drive at another computer with an optical drive.) If Windows XP starts the autorun routine for the CD, click Exit. Then double-left click on My Computer to launch File Explorer. Go to the CD drive (or USB drive if you used the work-around) and double-click on it. Open the Rainbow Drivers folder and then open the XP folder. Double click on the program: setup.exe . Choose Complete install as the program executes. Then close File Explorer when the install is done. Now insert the USB dongle and follow the on-screen message about New Hardware found to install the Rainbow driver from C: .

If you do not see the New Hardware found message, try putting the dongle into a different USB port. (Make sure to avoid USB hubs - they can add to USB device issues.) If the dongle doesn't work at any port, you may need to use a different method. There is a flash reader available for connecting a USB flash drive to the Toyota 830 here: http://www.plrelectronics.com/lab/usb_reader.php . (Scroll down to the Toyota machine section. This isn't cheap but it is cheaper than some of the newer embroidery software packages.)

I hope this helps.

Cindy Wells

Oct 26, 2014 | Sewing Machines

12 Answers

Loaded 3D Embroidery software on computer but will not recognize the dongle plugged in to the usb port. Drivers for dongle did not automatically load, went online to find a HASP file (driver I think) and...


1st try another usb port
2nd uninstall the software and plug the device in only after you have reinstalled the software and you are asked to plug it in. If it doesn't ask then install the software first and try again.

You can also right click on my computer and select manage.
then on the left side of the window select device manager, unplug and plug back the usb dongle and see if any devices appear or disappear also note any yellow ! marks. you may have to press the scan for new hardware button or right click on the window to scan for hardware changes.

Jun 18, 2008 | Husqvarna Rose

1 Answer

Security device not found when trying to load Bernina v4.0 Software


Be sure that your dongle is plugged into the computer when you boot the software. If it is plugged in and you are having trouble, your computer may not have the proper driver for the dongle. If you are on a newer operating system, it is also likely that the older version of the software are no longer compatible with newer operating systems.

May 22, 2014 | Bernina Sewing Machines

1 Answer

Loaded autodigitizing onto our new computer with Windows 7. Everything loaded just fine but when I try to open program it does not recognize the dongle.


There is an update for dongles and windows 7.

Info on Husqvarna Viking website - http://www.husqvarnaviking.com


When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
  1. Download and install the latest Dongle Drivers.
  2. Insert your 4D Dongle.
  3. Install your 4D Embroidery System software (and all updates).
  4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Link to dongle drivers - http://www.vsmsoftware.net/downloads/HASP/haspusersetup.exe

Good luck.

Feb 09, 2010 | Husqvarna Designer I

3 Answers

For Singer Futura CE 250. New laptop with windows 7? Loaded software & tried 64 bit Vista update patch - it doesn't work. Is the newer patch available for download? Can't use Live Update because...


Update with WIndow 7 support is already available at:
http://www.futura-support.com/downloads/ce150.html

If you applied wrong patches you will have to uninstall Futura, reboot, install from the beginning the basic version and then apply an update 3.0.0.9

Jan 03, 2010 | Singer CE350

1 Answer

7570 connection


I have Windows Vista; I also had a similar problem; found out that I could only use the usb port on my computer exclusively for sewing as the driver software seems to conflict;
Also, having said that, go to Pfaff.com & download the free driver upgrade and see if that will get you started good luck deb

Jun 24, 2009 | PfaFF Creative 7570

1 Answer

I have a Quantum Futura CE-200 and my computer cannot find the drivers for the machine. Not sure where to look for them. I have loaded software and patches from Singer web site. Any ideas?


You need to look for the drivers on the site and download it to the futura program, if one driver is not loaded correctly your program might stop while you are embroadering of might not work at all.

Apr 10, 2009 | Singer CE-200 Quantum Futura Computerized...

1 Answer

I am trying to hook up my singer embroidery machine converter box to my laptop. I think I have to have a specific type of driver on my computer for this, can you help?


Dear Dawn528,

The driver is included with your PSW software and will load automatically when you install the software.

You will need a serial/usb adapter to connect from the machine serial port to your laptop usb port. This will come with a seperate driver that you nee to install.

Good luck

Dec 21, 2008 | Singer Quantum XL-6000 Computerized Sewing...

2 Answers

Can not download software


I too am running vista and had problems installing software ... I called singer support and they walk me through removal of futura ( you have to be sure u remove the already installed clem driver) and ALL futura... then re-install.... my machine is running fine on vista now!!!!

Nov 20, 2008 | Singer CE-100 Futura Computerized Sewing...

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