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I have a crack screen on my mp3 player and i have a 1yr rpl plan on it what do i have to do

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Wherever you purchased the item, they SHOULD have given you a pamphlet describing what number to call. if you are unable to locate this paperwork, call the store where you bought it (i usually ask for the manager who will usually be the most patient) and tell him of your situation. they might even tell you to bring it in and they will take care of it for you. any phone numbers they give you will be toll free phone calls.

Posted on Nov 15, 2009

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My ipod touch has a crack in the middle of the screen, from top to bottom. What do i do to get another one from you guys, because I have 2 yr warranty plan for it.


If you have a 2 year warranty plan for it, then you should be able to get it replaced on the spot I believe. After all, I believe that is part of the 2 year warranty.

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The choice is really up to you, but I bought a new mp3 player. A lot of new technology has came out since I bought this player 3 years ago, not to mention mp3 players are pretty affordable right now compared to when I last shopped.

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Hello Metalhead92,

I am sorry to hear about your Insignia® Pilot MP3 player's cracked screen. Unfortunately cracked screens are considered to be physical damage and are not covered by the manufacturer's limited warranty nor by any Best Buy™ performance service plan or product replacement plans.

The MP3 player may still be serviceable but you would have to pay for the cost of repair. Your local Best Buy store can help you by sending the unit out for an estimate. However, my experience with these kinds of repairs is that they can often come close or exceed the cost of a comparable replacement item. It may make more economic sense to simply purchase a new MP3 player.

Best Regards,
Ken
"Go Ahead. Use Us."

Jun 21, 2008 | Insignia Pilot MP3 Player

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Unfortunately you wont be able to fix the crack screen..you will have to get a new MP3 player...
Hope that help you

Please rate accordingly..

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Ebay...buy one that says "please connect to Pc"...use the screen that says that. Done deal

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you will have to buy a new mp3 player they have not make a fix it kit yet ~Grim

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