Question about Dell 924 All-in-One InkJet Printer

7 Answers

Dell photo 924 ink cartridge problems

I've replaced my color cartridge on my dell photo 924 printer. I used a dell brand replacement, and made sure it was the correct model number. For some reason the printer keeps giving me a "color cartridge missing" error message. I called Dell, but my warranty expired so they want to charge me just to talk. I've replaced the cartridge twice, so it is not the cartridge. I've cleaned the heads on the printer, and made sure I remove the protective tape from the cartridge. Any idea what's wrong?

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  • 15 more comments 
  • qwtyio Jan 18, 2008

    I've replaced my black ink cartridge with a new one but it keeps giving me a message saying that it has a cartridge error, error #1203. I have no idea whta it means.

  • raeli Mar 23, 2008

    I keep getting an error saying black photo cartridge missing and colo cartridge missing. Somebody help. Ive cleaned the contacts on both ends, but nothing changes....

  • Anonymous Apr 03, 2008

    If it says the print head is shorted out, then just replace the ink cartridge which has the print head in it.
    That did the trick for us.

  • Anonymous Apr 24, 2008

    "Missing Color Cartridge" Have tried 2 new cartridges and get the same error message. tried cleaning all contacts and the carraige ... same message. Dell of no help at all. Surprise!



    This printer was "tossed in" with the purchase of my new laptop. Problem fixed when I "tossed it out!"

  • Anonymous Apr 27, 2008

    my new black cartridge for dell all in one photo 924 still shows empty

  • Anonymous Apr 27, 2008

    I installed my ink cartdriges into my 924 Dell all in one printer and it says that my ink is still low.

  • Deireann May 19, 2008

    I've inserted both the black and white and the colour cartridge into this Dell photo all in one printer and it reads that the colour cartridge is missing. I have tried to take out the B&W & leave in the colour - nothing, I've tried to leave in the B&W and take out the colour - reads the same, I've turned it on/ off, reset. I've checked the tape was removed from the cartrideges correctly and that they are both roughly the same other than their right/left arrangments. I am basically having the same trouble.

  • abritton Jun 14, 2008

    my printer keep saying that my ink cartrides is missing when they are not missing

  • rosy7945 Jul 07, 2008

    My printer keeps telling me to take the tape off the cartridge. I have taken off the tape and tried unplugging the unit as suggested by this site. Any other suggestions would be greatly appreciated!!

  • Anonymous Jul 12, 2008

    left cartridge incorrect

  • Linda_Aprile Jul 27, 2008

    I only replaced the color cartiridge. It says I am missing the black ink cartridge. Can't I just use the color cartridge. instead of both?

  • RhondaC444 Sep 12, 2008

    I'm having the same problem on my dell 922. The replacement cartridge is a Dell brand. I've cleaned the contacts multiple times on the printer and the cartridge. I've powered off and unplugged everything and waited a few minutes. I've also powered off and replaced them again while printer was powered off. Nothing will get rid of the "color cartridge missing" error. The only good news is that it still prints color ink !!! Unfortunately, it takes 3 or 4 extra clicks to get past all the error messages before it will actually print - very annoying. As soon as these 2 ink cartridges are used, I'm ditching the Dell printer....

  • maggiemae04 Sep 13, 2008

    I use my ink cartridges down to the last drop. I replaced by my ink cartridge (color) with a dell version, cleaned the heads, and it keeps telling me the ink is "low". it is out of warranty

  • kbrookek Dec 09, 2008

    Ditto.

  • Anonymous Jan 27, 2009

    junk

  • qwtyio May 11, 2010

    Im confused. What do you mean by"contacts". Are you talking about the cartridge itself or something else?

  • Anonymous Mar 30, 2014

    cover broken

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Hi ,
if you are getting the msg color cartridge missing , maku sure that it is compatible with your printer , on the cartridges you will get the part no M4646/J5566 , look for those part no's and if it is giving the error msg on the LCD display of the printer , try using the old cartridge ...try the following steps
1) put the old cartridge in and then unplug the power adapter (Black box ) from the printer.

2) wait for 30 seconds and put back the power adapter and turn on the printer, and look for the msg on the printer display. if it gives the same error msg with the old as well as the new color cartridge then its an issue with the printer , and if it does not gives the error msg with the older one then its an issue with the cartridge and if you have purchase the cartridge from dell online/phone then call them back give the order no of the cartridge that u have purchased and they will replace it.

good luck..

Posted on Apr 26, 2008

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Try going through the email customer service - I got a reply within 24 hours and it was all sorted within a week. I just had the exact same problem on the same dell 924 printer. I emailed Dell's customer service not expecting much - they sent me a new colour cartridge straight away and that solved the problem - the first cartridge must have just been a dud - I did all that cleaning the contacts stuff etc. but I was wasting my time since the cartridge itself was broken. I don't think it matters if the warranty on your printer has expired because the new cartridge still has to be replaced if they supplied a defective one. No complaints about Dell here (except maybe the ridiculous cost of the cartridges!).

Posted on Oct 18, 2008

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No matter what you do Dell have fixed it in softwareso you cannot use anything other than their replacement! Bin it and buy a proper one ie HP etc
I dont touch Dell for any of my business requirements!
Bon chance
Graham

Posted on Jul 23, 2010

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I had a problem when changing my ink cartridge as well, the cartridge missing error, the first time it was a faulty cartridge and I sent it back to Dell, the new cartridge also done the same thing. I unplugged the printer and plugged it back in and no longer got the error reading when I put the new cartridge back in..

Posted on Feb 12, 2008

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If you want technical support of Dell, you can contact us on Dell Printer Customer Service Phone Number 1-866-877-0191. We are always available with technical experts for your help. For more information, click https://goo.gl/jBhoUv

Posted on Aug 08, 2017

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Is the Ink new or a refill. I got refills and my dell gave me the same message, "ink low" but it printed the normal amount of pages. I was told when the ink is refilled it will give an error of low ink but will print fine.

Posted on Feb 19, 2009

Same problem I am having. Replaced 2x. Clean the contacts with alcohol, if that does not does trash the unit and get a HP where you can go anywhere for ink.I read all over that these are bad units.

Posted on Jan 16, 2008

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1 Answer

My printer doesnt make any print at all.


Can you copy a document under the glass? B&W and color?

Are you using Dell Series 5 ink cartridges?

Unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Plug everything back in. This will reset any error messages the printer has.

Power on the printer. Open the printer and take out the Dell Series 5 Black cartridge. make sure all the tape is off the cartridge and put the cartridge back in. Now do the same for the Dell Series 5 color cartridge.

Close the printer. It should print an alignment page. Any error messages?

Black cartridge = black side(left side) color cartridge = color side(right side)

Photo cartridge = black side(left side) color cartridge = color side(right side)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

If these ink cartridges are new, then take them to the place of purchase for a refund or replacements. If they're old, then try purchasing a new Dell Series 5 ink cartridge.


Rick

Aug 14, 2011 | Dell 924 All-in-One InkJet Printer

1 Answer

I am getting the following error message: Black/photo cartridge missing


Unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Plug everything back in. This will reset any error messages the printer has.

Power on the printer. Open the printer and take out the Dell Series 5 Black cartridge. make sure all the tape is off the cartridge and put the cartridge back in. Now do the same for the Dell Series 5 color cartridge.

Close the printer. It should print an alignment page. Any error messages?

Black cartridge = black side(left side) color cartridge = color side(right side)

Photo cartridge = black side(left side) color cartridge = color side(right side)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

If these ink cartridges are new, then take them to the place of purchase for a refund or replacements. If they're old, then try purchasing a new Dell Series 5 ink cartridge.


Rick

Mar 06, 2011 | Dell 924 All-in-One InkJet Printer

1 Answer

The colour ink cartridge is not being identified. I have tried taking them out and putting them in again. I have powered it off and on but nothing is working. Any suggestions would be greatly appreciated


Are you using Dell Series 5 ink cartridges?

Unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Plug everything back in. This will reset any error messages the printer has.

Power on the printer. Open the printer and take out the Dell Series 5 Black cartridge. make sure all the tape is off the cartridge and put the cartridge back in. Now do the same for the Dell Series 5 color cartridge.

Close the printer. It should print an alignment page. Any error messages?

Black cartridge = black side(left side) color cartridge = color side(right side)

Photo cartridge = black side(left side) color cartridge = color side(right side)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

If these ink cartridges are new, then take them to the place of purchase for a refund or replacements. If they're old, then try purchasing a new Dell Series 5 ink cartridge.


Rick

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1 Answer

I own a All-In_one Photo 924 Dell printer.


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If it is a dell brand it could be defective. There is a chip that determines if it is the correct brand and sometimes that breaks.

If you have already changed the cartridge to a brand new dell brand one and it is still happening, then I would suspect the sensor is bad. Probably cheaper to replace the entire printer than to send it in for warranty replacement if it still has warranty.

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