Question about Whirlpool GEW9878LW Electric Dryer

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I have a Whirlpool Gold dryer, GEW9878LW. The drum isn't turning when i hit start, HOWEVER it does turn when I manually push it. Everything I read says it's probably the belt. I can't figure out where the belt it? I've looked in all my manuals & trouble shooting guide & it's not listed. I'm willing to replace it if i can figure out where it is. LOL Thanks!

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  • Whirlpool Master
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ALWAYS UNPLUG YOUR DRYER BEFORE ATTEMPTING TO DO ANY WORK ON IT.
Sounds like your problem may be a broken belt, or the belt may have slipped off of the motor pulley, or idler arm pulley.
If you have to replace your drum belt and if you have a front loading machine.
Remove the electrical console that holds the timer switch, start switch, etc. from the top of the dryer. Be real careful not to knock any of the wires off of the timer switch. Then remove the top of the dryer.
Remove the front of the machine, this will expose the belt and drum, remove the drum and belt and this will expose the drum rollers, idler arm bracket with pulley, and motor with pulley. Pay attention to the route of the belt, this will come in handy when you go to reinstall the belt and drum.
Sometimes the belt will slip off of the idler arm or motor causing the drum not to turn.
While you have the drum out, I would recommend that you lubricate the drum rollers at the shaft of the roller with a good grade of machine oil like 3 in One oil. This will save you a problem later with the rollers getting noisy, also check your drum rollers for flat spots, if they have flat spots on them this will cause a noise like a thumping type noise. You will need to replace the drum rollers if they have flat spots on them.
I will include these two websites for parts and further help:
http://www.partselect.com/
http://www.appliancepartspros.com/index.aspx
Both also have chat assistance 24/7.
Good luck,
I hope this helps

Posted on Nov 15, 2009

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probably has a broken belt,there is what is called a "Broken Belt" switch by the motor inside on the idler pulley tensioner for the belt,if the belt breaks this switch opens so the dryer wont run without the drum turning so as not to overheat and burn your clothes,replace the drum belt and you should be good to go

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This tip that I wrote will help you to figure out what is happening...

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http://www.fixya.com/support/r4422207-dryer_repair_dryer_not_turning

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