Question about Singer CE-200 Quantum Futura Computerized Sewing Machine

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I have installed and unstalled the Futura software several times, have uploaded the Visat patch and still am getting a USB internal connection area. Now when I turn on the machine is has power but none of the digital lights are lite up

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If you have sent troubleshooting report to futura-support and their reply didn't help, ask for remote session with support center. Otherwise launch troubleshooting utility and send its report to support. It is difficult to determine a root of the problem without info about machine model, software version, firmware version, pc configuration etc.

Posted on Nov 15, 2009

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Auto punch software issue


First, after you have installed the basic software and before you can install any add-on software, you must start your machine with the USB cable plugged in on both sides, so that Windows can actually install the driver. Then, start the Futura basic software one time, then close it--you don't have to actually do anything, just start it up. Then, check the Futura Support site http://www.futura-support.com. There is a patch you should run before installing the AutoPunch software for your model. Make sure you also download the instructions as well.

Jan 20, 2014 | Singer CE-200 Quantum Futura Computerized...

1 Answer

I just got my Singer Futura Xl-400, I installed the CD yesterday. It asked me if I wanted to restart it so I clicked yes. Then I think my laptop crashed or something then it kept restarting itself. So I...


You did not indicate which operating system is used on your laptop. If you have Win Vista, 7, or 8, there is a patch that you can download from singerco.com, find your XL400, go to software and download the patch (should go to your download folder) . Next go to the Control Panel and uninstall the software. Re start your computer. Turn OFF your anti virus software and install the Base Singer software. Next, go to the download folder and double click on the Futura patch. Plug in your usb to the singer, then laptop, and turn on the sewing machine. At this point you can Launch the Futura software.
1. Turn on Computer
2. Plug in usb from XL 400
3. Turn on XL
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Hope this helps - 8)

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Singer 250 can not run 86 on 64 platform


There is an update to give an x64 driver for the Singer CE-250 that will let you run on an x64. With the sewing machine not connected to the computer, install the software that came with the machine. Click OK at all of the "cannot run x86 build on a 64-bit OS" messages. When it is done, install the software from http://futura-support.com/products/ce-250/software . (The second one is for XP, Vista, and Win7 versions.) Accept the unverified driver (install anyway). After this completes, then connect the sewing machine to the USB port on the computer.

Similar patches exist for the CE-200.

I hope this helps. Please add a comment with the version number of your software. I know with Husqvarna Viking's 3D Embroidery, there are versions that can be upgraded to work with x64 and versions that are not patchable.

Cindy Wells

Mar 25, 2013 | Singer CE-200 Quantum Futura Computerized...

1 Answer

Have a window7 laptop and cannot download software for futurases2000 so know i hve a embrodiary machine jhat i can't use please help disappionted


Do you have the original disk for the Futura software? Which version of the software do you have? Do you have the 32-bit or the 64-bit version of Windows 7? (To check your version, click Start > Control Panel > System and Security > System. If you see x64 at the end of the OS version, then you have the 64-bit version. Otherwise you have the 32-bit version of Windows 7.)

For the Futura SES-2000 version 3 software:
If you have the original CD, then do you have an optical drive in the laptop? If you do not have an optical drive, you should get an external one (USB connection); these can be gotten for ~$50 or less. (Make sure to have the laptop on AC power when installing software.)

You should be able to start the installation of the Futura software from the CD. For details on the 64-bit install: http://www.futura-support.com/files/Futura%2064bit%20Installation.pdf . In the 64-bit install, you will click OK on several error messages. Then download and install the patch from http://futura-support.com/downloads/updates/Ver3_0_0_9.exe .

For older versions of the software, there are a few options, you could upgrade to version 2.5 or you can maintain a computer with an older version of Windows. (See http://www.futura-support.com/downloads/ce150.html and the Service Updates links in the lower left hand corner.) For the older version of Windows, you can keep a second machine with that OS, a dual boot computer with the OS, or a virtual computer with the older version. If you have Win7 Pro or Ultimate or upgrade to one of them, then you can run a virtual copy of XP for free. Download and install in order: Microsoft's Virtual PC and the XP mode software. Then install your Futura software to the XP computer (as if it were regular OS) and connect the sewing machine and transfer the files for your embroidery. There are other virtual computer programs (Parallels and VMWare). However, XP mode is the only way to avoid needing a licensed version of the older Windows OS.

I hope this helps.

Cindy Wells

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Hi I had the same problem sent question to Singer and this was their reply

"Do you have Vista 32-bit or Vista 64-bits? Unfortunately the CE-100/200 machine will not be compatible with either Vista 64-bit systems or the newest Windows 7 computers. The CE-100/200 will only be compatible with Windows 98 through Vista 32-bit operating systems.

This appears to be a hardware issue and not something that we will be able to create a patch to correct. Drivers necessary for 64-bit operating systems are not compatible with the CE-100/200 machines." so I guess we are SOL

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1 Answer

Futura CE-200 Software fails to initialize on XP sp2


Maybe you should try to contact singer south africa and ask them whats wrong, my laptop did the excact same thing switch over to home pc and no problem ever again.

Mar 02, 2009 | Singer CE-200 Quantum Futura Computerized...

2 Answers

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I too am running vista and had problems installing software ... I called singer support and they walk me through removal of futura ( you have to be sure u remove the already installed clem driver) and ALL futura... then re-install.... my machine is running fine on vista now!!!!

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Cannot install software for futura error message continues to say machine not turned on or not connected Despite installing patch to my vista


First check whether your Vista is 32bit, 64bit Vista is not supported yet. If Vista is 32bit and still software cannot communicate with the machine then probably you installed an update or patch for another Futura version. Write here machine model, software version (Help->About Futura) and additional options (Autopunch,Photostich etc) if you purchased any.

Oct 08, 2008 | Singer CE-200 Quantum Futura Computerized...

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I have installed my Futura CE 150 software but when I connect to the machine, I get an error message - saying the cable in not connected or power is off. Tried to repeat several times but its not working. Please help!

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