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I just purchased your new software program and we used it to design a certificate. If we send the certificate as an attachment it just ends up as mess that is unreadable. What program do we need to use to retify this problem? This program cost me considable amount of cash and I was garanteed by Micro Soft Sales that it was user friendly. I need your assistance to make it work Looking forward to your reply -- Paul Dalpe

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Well, this is not Microsoft support, this is a community site of volunteers helping others :)

Now, what you need is a piece of software that will convert your certificate or whatever you will design into a PDF document, which will maintain the formatting, fonts and everything, when sent as an attachment to e-mail and opened on any system - hence the name Portable Document Format.

The simplest way is to install PDF Creator, which is free software. Go to this site, download and install:
It will create a new "virtual" printer, to which you will print the created document. PDF Creator will take over and ask you for document title and file name under which you want it saved. Once you save it on your hard disk, it will open in your PDF reader (if you don't have one installed, which is unlikely, then read bottom) and you will see the document exactly as everyone else will see it. Then you can attach this file to your e-mail message and you're in business.

To get a PDF reader go to and install, proceeding as instructed.

Don't forget to come back with a testimonial if helped please :)

Posted on Nov 14, 2009


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Posted on Jan 02, 2017


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