I have an HP G6000 laptop and the DVD rewriter drive isn't functioning. It stopped working mid-Dvd watching and since then has either refused to switch on or when I do manage to keep it on long enough it doesn't make the normal noise when it's spinning the cd then just cuts out again.
The drive is listed in the device manager but instead of being listed as a CD/DVD drive it is listed as a disk drive.
I have uninstalled the drive, updated drivers, uninstalled and reinstalled drivers but had no luck in fixing it.
It sounds like you have done just about everything. The only thing you might do is try a CD cleaning disc (which has fine bristles to clean the optic sensor). Other than that, you've been very thorough and probably should think about replacing the drive. Hope this helps, Best Regards, -md
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depending on model it is usual that there is a removal tab one one edge of your drive face. press this in and the removal tab should be visible then pull to remove the drive from the laptop. (do this when power is off) order replacement of drive and insert into slot.
May 16, 2015 • Yes I was pleased to find that indeed the HP rm475e works wonderfully on my mid-2009 MacBook with OS X 9.5 Mavericks, where the internal optical drive is not functioning properly! Its Mac compatibility is not mentioned anywhere in the requirements schematics on the original packaged box either ... how odd, huh! LSDexitOzAmericaDotOrg
Let me explain some things for you to understand what happened with the dvd drive.
A laptop (or desktop) dvd writter drive is actually build around 2 separate optical systems each specialised to deal with either a cd or a dvd type of disk.
A cd has normally around 650mb - 700mb.
A dvd has normally around 4,3gb - 4,7 gb.
But both disks have the sime size. So the larger capacity disk, the dvd has higher data density as related to the disk surface. Therefore because these disks are being read using laser diodes, each diode must be tuned to a specific frequency for each type of disk. A cd is read/written by a 860 nm diode (infrared) and a dvd is read written by a 630 nm diode (red). These are separate optic subcomponents (by the way, a blue ray disk and reader is called blue ray because of the diode that is used to read them, it's on 437nm and it's emitting blue light).
If your drive will read only cd's and fail to read a dvd then it means that the coresponding optic block for dvd reading has failed. The cd optic system will continue to function as it's not linked to the dvd part.
In this situations there is little to do to save your drive so you should consider the replacement or assistance in a service center for your problem. I'm sorry as we aren't able to fix this without having to dissasemble things and use some service equipment.
I found that there was a firmware conflict caused by the installation of iTUNES. I uninstalled and cleared the upper and lower filters in the registry and the internal DVD-Rom is recognized. First I cleared the registry and the drive was recognized after a hard boot. So Far no twitches. Knock on wood.