Question about Canon ImageClass MF5770 Laser Copier Printer Fax Scanner Network

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Paper holder is not working

The MF5770 I just bought dumps paper EVERY TIME I use it. The storage bin is not working. I did extend it. But it still drops the printed papers onto the floor. Anyone else have this problem? I'm certain there is a fix because nobody would find this acceptable.

Should I return the printer?

Can you help?


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  • Stefcote May 05, 2008

    i have the same problem. almost every sheet ends up on the floor.



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I used a very thin plactic ruler. It was inserted on top of the built in extension and prevents the paper from over flowing.

Posted on Jul 29, 2008


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To avoid paper jams, use quality bond paper. A 2ΒΌ-inch roll of quality bond paper is included with your calculator.
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Dec 08, 2010 | Canon imageCLASS MF5770 All-In-One Laser...

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We can't get the paper to go into the machine?

Installing the Paper Roll
1. Lift the paper holder so that it extends behind the calculator.
2. Make sure the calculator is plugged into an easily accessible
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I can't get the door open do empty the shredding

You have probably got the bin so full it is stuck/jammed full of paper and you now can't remove it...this is a "consumer" model machine and to keep cost low they do not provide a "bag-full" light on the should regularly empty the bin so that the shredded paper does not totally jam the bin and in extreme cases then get caught back up into the cutting machanism and blow the pcb inside the machine...check your "users" instructions to remove the bin.

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Canon Image Class MF5770 paper feed issue

2 possibilities. Your Document Feeder separation rollers need to be cleaned. You can clean them with a cloth and glass cleaner. Look for an assembly that looks like this:
Just rotate and clean the tires and see if that helps.
There is also a separation pad assembly that you might have to replace if it is worn out. It looks like this:

Both of these parts can be ordered from
I am not affiliated with them in any way. Just use them from time to time for parts such as these.
Good Luck

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1 Answer

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Chances are the paper size in the cassette doesn't match the paper size (or alignment) that you've tried to print. Verify the paper and alignment of the paper match what you're trying to print, and that the paper guides in the cassette are locked into position for the size and alignment you're working with.

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Printer is loading paper at an angle, so everything prints at aangle to the right.

The paper holder is adjustable, so make sure you have it snug up against the edges of the paper.

Older paper is dryer (yes, less moisture content) and doesn't pick up as easily--try new paper.

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