Question about Sony BDP-S300 Blu-Ray Disc Player

1 Answer

My sony bdp s300 wont play any blue ray disci recently updated the firmware, and it has been fine, until i played Night at Museum2, the picture and sound froze and jumped as if the disc was dirty, well i bought star trek today and it did the same thing, but when i play a normal non blue film the player plays fine.. I re loaded the versdion 4.9 update and it did it ok, but it now wont play any blue ray disc, have i screwed up the player ?

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  • matt_jenner Nov 15, 2009

    THANK YOU, for your advice.

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  • Sony Master
  • 19,396 Answers

Hi.

I do not think this is in consequence of firmware update. Probably it is a faulty lens, or the circuit that powers the laser is defective and does not work anymore on BRD.

The best thing to do is contacting sony and pointing out that the unit stopped reading BRD, and no improper use of the unit had been done since purchasing.
If they acknowledge that the problem may have happened in consequence of a factory defect, then you may have your BRD player replaced.

To contact Sony use the number listed on the user manual , or see:
Sony Global - "Contact Us"

Regards.

G.

Posted on Nov 15, 2009

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1 Answer

Have purchased Terminator Salvation and 2012 on bluray, both Sony discs, they load and go to menu screen, however the icons to allow you to play or scene select etc do not appear, menu just plays over and...


Most likely you need to 'flash' (update) your BDP-S300's firmware. I had the same issue while trying to play AVTR in my BDP-S300. I downloaded Sony's latest firmware update, burned it to disc and popped the disc into the player... It takes 5-10 minutes for the 'flashing' to take place. AVTR now works in my player... Had to do this with one other Blu-ray movie about 18 months ago also.

Download the latest firmware version for the BDP-S300 here...

http://esupport.sony.com/CA/perl/swu-list.pl?mdl=BDP-S300%20®ion_id=3

Follow the instructions to the letter!

If you have any problems with updating your BDP-S300 firmware, feel free to contact me at bambu@rogers.com

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I had the same problem and found a upgarde to the firmware from Sony that fixed it.
As follows:
http://esupport.sony.com/perl/swu-download.pl?upd_id=4141&SMB=YES?template_id=1&region_id=1

Good Luck!! And follow directions closely

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