Question about HP PSC 1610 All-In-One InkJet Printer

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Wont scan I had to reinstall the Operating System and reinstalled HP software and now it wont scan says I need to install device features. Shouldn't they have downloaded with the sofware cd? I've had to reinstall HP before and never had this problem.

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It sounds like your software did not install completely. What operating system are you using? Have you tried to download new drivers from HP,s web site. Did you get any errors on the driver installation? Here is a link for the new drivers. This may fix the problem.. I also found another link for your problem if your software only installed 96% and you only have 2 icons in HP director or solution center this will cause scan problems. Please look at 2nd link first. Please let me know if this helps.
1st link for drivers is.
2nd link for scan problem is

Posted on Jan 09, 2008


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Posted on Jan 02, 2017


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Scan menu used to show "scan to file." It does no longer. I have reinstalled the software and downloaded all the updates, refreshed, etc. Still can't scan to file. Please tell me how.. HP...


Most likely you had some data corruption in the files that handle this feature and so when you try to reinstall it the files are not getting properly replaced.

So what you need to do is fully uninstall all the software from the system. Then next browse to the install folder where the software was installed on your computer and delete the whole folder.

After you do this reinstall the software and drivers. If you still have trouble you may have an issue with Windows its self.

Let me know how things go.


Sep 15, 2011 | HP Photosmart C6280 Printer

1 Answer

My hp 6210 says in order to scan i need to install or run device software feature. This feature has worked in the past, but has not worked since I moved the printer. It is hooked up to my pc and the...

Before you do anything, i would suggest you to uninstall the complete printer's software and to reinstall it after running a registry cleaning (restart your system before you reinstall it).
If the problem still persists, please let me know. We'll need another measure.
Good luck.
Thanks for using FixYa.

Jun 18, 2010 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

How do I use the scan feature on my HP Officejet J3680 All in One. I pressed the "scan" button and received message "No scan option, refer to device documentation to troubleshoot". I do not have "device...


The HP Digital Imaging Monitor (DIM) software must be running in order to scan from the printer.

  1. Click Start , and then click Run .
  2. In the Open text box, type msconfig , and then click OK .
  3. In the System Configuration Utility window, click the Startup tab.
  4. Search the list for HP Digital Imaging Monitor .If HP Digital Imaging Monitor is not on the list, the driver was not correctly installed or a custom install was used. You need to reinstall the software.
  5. Select the HP Digital Imaging Monitor check box.
  6. Click Apply , and then click Close .
  7. Click Restart to restart the computer.
  8. Try scanning again

Jun 16, 2010 | HP J3680 Officejet All In One Printer

1 Answer

I have an HP Photosmart 2575 and the message "refer to device documentation" appears when I try to scan. (Printer stopped scanning with installation of updated operating system) I use Mac OS X version...

The printer scan button wouldn't work for me either. I had to install the HP Solution Center software from CD onto my Windows Vista PC then I use its scan document software button to do any scanning.

Feb 26, 2010 | HP Photosmart 2575 All-In-One InkJet...

1 Answer

Scan will not work

Step one: Make sure that the Digital Imaging Monitor is ready The Digital Imaging Monitor must be running in order for the Scan To function to work. The Digital Imaging Monitor icon (c01387841.gif ) normally appears in the Notification area at the lower-right corner of the computer screen. The monitor is ready when a check mark appears on the icon after you start the computer. If the Digital Imaging Monitor is in the system tray, skip to 'Step two: Populate the Destination List.' If the Digital Imaging Monitor does not appear in the system tray, follow these steps.
  1. Click Start , and then click Run .
  2. In the Open text box, type msconfig , and then click OK .
  3. In the System Configuration Utility window, click the Startup tab.
  4. Search the list for HP Digital Imaging Monitor . If HP Digital Imaging Monitor is not on the list, the driver was not correctly installed or a custom install was used. You need to reinstall the software. Click here to go to Step three: Uninstall and reinstall the software .
  5. Select the HP Digital Imaging Monitor check box.
  6. Click Apply , and then click Close .
  7. Click Restart to restart the computer.
Step two: Populate the destination list The destination list must be populated in order for the Scan To function to work. Follow these steps to fill out the destination list.
  1. Open HP Solution Center with one of the following methods.
    • On the Windows desktop, double-click the HP Solution Center icon (c01425508.gif ).
    • On the taskbar, click Start , click All Programs , click HP , and then click HP Solution Center .
    If more than one HP device is installed, click the tab for the All-in-One product.
  2. Click Settings .
  3. Click Scan Settings and Preferences .
  4. Click Scan to... Setup .
  5. Click the Destination List tab. NOTE: Depending on the computer performance, it can take several minutes for the Front Panel Destination List to populate after you turn on the printer or computer.
  6. Click each program to include on the Scan To list.
  7. Click the Add arrow.
  8. Click OK .
  9. Scan a document using the Scan To button on the front panel.
    • If the scan fails, try to scan using the HP Solution Center Scan button.
    • If the scan still fails, continue to 'Step three: Uninstall and reinstall the software.'
Step three: Uninstall and reinstall the software Uninstall the software
  1. Unplug the USB cable connecting the product to the computer. CAUTION: Do not reconnect the USB cable until the on-screen instructions prompt you when you reinstall.
  2. Click Start , click Control Panel , and then double-click Add or Remove Programs .
  3. In the list of installed programs, click the HP product, and then click Remove .
  4. Follow the on-screen instructions to complete the software removal. NOTE: If asked to remove shared files, click No . Other programs that use these files might not work if you delete the files.
Reinstall the software
  1. Turn the product on.
  2. Open a new window to browse to the Select Software and Drivers page:
    1. Right-click this link, Select Software and Drivers , and then click Open in New Window .
    2. If prompted, type your product number. You might also need to click it in a list of similar products.
    3. Click your operating system. (If you do not know, click Start, right-click My Computer on the menu, and then click Properties .) The Select Software and Drivers page opens.
  3. Click the Full Feature Software and Drivers option.
  4. Click Download only . This option allows you to install the software at any time after the download completes.
  5. Click Save , and then browse to the location on your computer where you want to save the file.
  6. Click Save . The software downloads to your computer.
  7. When the download is complete and you are ready to install the files, click Open Folder , and then click the downloaded file. The file name ends in .exe
  8. You can accept the default location to save the files. Click Next , and then wait while the installer extracts the files to prepare for installation.
  9. When the Install Wizard starts, follow the on-screen instructions to install the software. Important : If you choose a Custom type of installation (available for some products), make sure to install HP Imaging Device Functions so that you can scan from the printer. The Recommended installation type installs this feature automatically.
  10. After successful installation, scan a document

May 08, 2009 | HP Photosmart 3110 All-In-One InkJet...

2 Answers

Wont scan at all


I understand that you are unable to scan from the printer front panel and receiving the error while scanning.

Please follow the instructions from the below given HP article in order to resolve the issue.

Here is the web document:



Just copy and paste the entire link into the Internet browser's address bar and press enter.

Hope, the information provided would be usefull and will resolve the issue.


Jan 07, 2008 | HP PSC 1610 All-In-One InkJet Printer

4 Answers

Cardridge problem for my 5610v

try with another cartridge, maybe you have a faulty one.

try cleaning the connectors on both printer and ink cartridge.

Nov 21, 2007 | HP Officejet 5610 All-In-One InkJet...

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