Question about Dell 962 Photo All-In-One InkJet Printer
Amber exclaimation (!) light flashing on front panel. Printer does not function - that is, will not print and will not photocopy. Scanning is working okay. LCD display has message "right cartridge incorrect". This refers to the colour cartridge which was replaced few weeks back and used infrequently since.
The error you are referring to could be related to either the cartridge or the printer, so please perform the steps below to check if the issue lies in the printer or the cartridge.
Power on the printer and open the top cove, the cartridges will align in the middle of the printer, remove both the cartridges form their slots and interchange them, yes put the Black cartridge in the Blue slot and the Color cartridge in the Black slot, then close the top cover of the printer and power off the printer and restart it, at this point of time check if the error message is changed or not if the error message is not changed and till showing the same as “Right cartridge is incorrect” then you can try to update the printer firmware form the Dell support site, here is how you can do it.
Posted on Jan 26, 2008
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Posted on Jan 02, 2017
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