Question about Dell Inspiron 6400 Notebook

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The keyboard is frozen on the dell inspiron - Dell Inspiron 6400 Notebook

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Try removing any external devices first (Ex. USB devices) then run some diagnostic test:

1. Turn on computer
2. Tap F12 continuously on the Dell logo screen
3. Select Diagnostics
4. Wait for the test results (approximately 10-15min.)

If all test passed no problems have been found, it means there is no problem with hardware/computer. The problem is now pointing out to be software problem. Solution will be restoring it back to factory settings.

1. Turn on computer
2. Tap F8 continuously on the Dell logo screen
3. Select Repair computer
4. Follow instructions... then select "Dell Factory Image Restore " on the recovery options
5. Follow instructions
6. Wait for 20-25min. and computer now is back to factory settings

Hope this helps

Posted on Dec 12, 2009

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