Question about ASUS RADEON HD 4770,, PCI Express Video Card

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I recently bought a Sapphire Radeon HD 4770 card from the CCL online store. Unfortunately the card isn?t working in my system and fails to boot up. When I try to start up my PC it starts going through the boot up process and then hangs in this state. There is not much I can do because there is no picture displayed on my monitor. Here is a list of the components within my tower unit? Motherboard??.ASUS P5KPL SE (64 bit) Processor????Intel Core 2 Quad Q8400 @ 2.66GHz 2.66 GHz Memory (RAM)?..2.00 GB Hard Drive???.500 GB Power Supply??..Gigabyte-Superb 720 ATX 12v & EPS 12v 720 Watt-and SLI Ready. Operating System??Vista Ultimate (32 bit) Card driver version?..12-109 (XP/VISTA ONLY) (8.632) The Graphics Card that I am upgrading from is a Radeon X550 Series card. Upon looking into this problem a little more I realize that I have a 32 bit operating system running on a 64 bit mother board. Also that the PCI slot on my motherboard is a PCI 16 slot and on the box for the card it states the requirement is for a PCI 2.0 slot??? I am not sure if this would affect things or not??? The card fits in to my PCI slot ok. I just cannot get my system to boot with the HD 4770 and there?s no picture displayed. Thanks I hope you can help.

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Hi there. Really you know, you have answered ur own Q!.
No it is not compatible. Best thing you can do is, get in contact with your supplier, make sure you can return goods with complete packaging, explain you ordered the wrong item and you would like to exchange for the correct specs card.

You should have to much difficulty, CCL I understand are only to please assit?

Posted on Nov 14, 2009


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