Question about Western Digital (WD3200JS) 320 GB Hard Drive

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My 320g my passport from WD does not start anymore the light just stay on what can i do. can you help me

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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SOURCE: dropped a WD passport drive, now it won't load. HELP!

Unfortunately, these drives are not made to be dropped.

It sounds like it was damaged by the drop which could have rendered the read/write heads inoperable or mis-aligned.

Contact Western Digital for a warranty replacement.

Posted on Apr 29, 2008

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  • 2 Answers

SOURCE: WD Passport not recognized anymore

Change your USB cable, I had same problem...changing the USB cable woked for me.

Posted on Oct 22, 2008

gambit3rogue
  • 106 Answers

SOURCE: Guys, I have the same problem. I got a WD passport

Sorry to hear of your misfortune I know how lossing data can really hurt. So you're saying it recognized the drive before and now it doesn't? Ok this is a simple way to find out what the problem. Go to the Control Panel, Click On Add Hardware press ENTER and a list of hardware will display; what you want to look for is ant type of Yellow Symbol (be it a question mark or a Yellow triangle. Highlight any Yellow objects, Click Next. and Voila your question will be answered, all you gotta do is get what is missing be it a Driver or a cable and your good to go. Hope this helps.

Good Luck =)

Posted on May 30, 2009

bob_computer
  • 3153 Answers

SOURCE: 320G WD Passport, it stopped working!

One or more of the hints below will probably sort out most USB problems with most USB portable / external hard drives and OTHER devices (though not always)

A few things to check but assumes USB and Windows for other interfaces / operating systems (mac/ Linux) similar steps may be adapted to suit.

1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability

2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)

3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.

4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.

5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especially true if you move a HUB to another port

6. For FLASH DRIVES you should ensure that the device is set for "quick removal" using the drive control panel properties or use the USB "Safely Remove Hardware" option. If you dont do this there is a very strong chance that any files you transfer may not be there when you plug into another computer.
7. It is possible to remove drives from the enclosures in most cases and connect directly inside a PC to fully check it.
You should also do this to cheack the drives connections are not bad inside the enclosure.
8. If none of the above steps help look at updating the drivers from the manufacturers web site in the support section.

9. If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE.
Any exclamation marks by hardware need fixing before you investigate any further
SPECIAL NOTES
USB flash drives can fail for no apparent reason.
Sandisk Cruzers are especially bad for this.

USB hard drives should be treated with extreme care.
This is a real hard drive ! and knocks and bumps can quite literally kill them.

Note that if you hear a drive clicking or pinging this could be the worst thing you would hear.
Known as "The Click Of Death"

Posted on Nov 01, 2009

Testimonial: "Thank you for these details and different answers! I hope one of them will be the solution! Thanks again!"

bob_computer
  • 3153 Answers

SOURCE: 250gb wd passport contents not visible in my computer

One or more of the hints below will probably sort out most USB problems with most USB portable / external hard drives and OTHER devices (though not always)

A few things to check but assumes USB and Windows for other interfaces / operating systems (mac/ Linux) similar steps may be adapted to suit.

1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability

2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)

3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.

4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.

5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especially true if you move a HUB to another port

6. For FLASH DRIVES you should ensure that the device is set for "quick removal" using the drive control panel properties or use the USB "Safely Remove Hardware" option. If you dont do this there is a very strong chance that any files you transfer may not be there when you plug into another computer.
7. It is possible to remove drives from the enclosures in most cases and connect directly inside a PC to fully check it.
You should also do this to cheack the drives connections are not bad inside the enclosure.
 
8. If none of the above steps help look at updating the drivers from the manufacturers web site in the support section.

9. If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE.
Any exclamation marks by hardware need fixing before you investigate any further
10. ensure that you have set removable drives for "quick removal" or that you use the "Safly Remove Hardware" option often shown on the lower toolbar.It is possible that files my not be fully written to external devices before they are removed. This corrupts the file itself and even on occasion the drive.

Posted on Nov 10, 2009

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Sorry to hear of your misfortune I know how lossing data can really hurt. So you're saying it recognized the drive before and now it doesn't? Ok this is a simple way to find out what the problem. Go to the Control Panel, Click On Add Hardware press ENTER and a list of hardware will display; what you want to look for is ant type of Yellow Symbol (be it a question mark or a Yellow triangle. Highlight any Yellow objects, Click Next. and Voila your question will be answered, all you gotta do is get what is missing be it a Driver or a cable and your good to go. Hope this helps.

Good Luck =)

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Change your USB cable, I had same problem...changing the USB cable woked for me.

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