Question about OKI C9300 Led Printer

1 Answer

Service Call 020 Fatal Error

We had some pretty bad storms last night, and when I got here this morning, it was showing that error.. I called our local repair place, she said that she didn't have a tech that could work on it, and that usually the fatal errors mean the card is gone and will cost more than the printer is worth to fix it.. Any suggestions??

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  • 1,113 Answers

Error 020 is a ROM dimm error, could be as simple as reseating/replacing Rom Dimm or a expensive main PCB, you need to get hold of a oki dealer, contact oki to find closest OKI repair agent.
www.oki.com

Posted on Jan 09, 2008

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6ya6ya
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Posted on Jan 02, 2017

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Fatal Error 121


Hi and welcome to Fixya!
"Fatal Error" on your printer display or status monitor simply means a problem has occurred requiring action to clear. Fatal Error explanations are not usually found in the manual. You can check the list of error codes from the link below:
http://www.c8600.co.uk/index.asp?printername=C8600&menumode=0&content=errorcodes
RECOMMENDED STEPS:
First, try turning off your printer then turning it back on. If you're still getting the same error message, make sure the printer is plugged directly into the wall. Often, the issue is power-related.
If the problem persists, write down the message including the 3-digit error code number and send an email to "support@okidata.com" or call Oki Data Customer Support (1-800-654-3282) for assistance.
NOTE: If you see a series of letters and numbers scrolling across the display after the 3-digit error code, write it down and report them when calling or emailing Customer Support.

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The error message says fatal system error.


Hi. The STOP 0xC000021A error occurs when either Winlogon.exe or Csrss.exe fails. When the Windows NT kernel detects that either of these processes has stopped, it stops the system and raises the STOP 0xC000021A error. This error may have several causes. Among them are the following:
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Booting the computer to its Last known good configuration will resolved the issue. Please see procedure below:

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Getting Fatal error 020 on my Okidata 7300 printer. How do I fix.


You could take the controller board and reseat the dimms. But the Rom Dimm is usually bad and needs to be replaced.

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980: Fatal Error


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OKI C7300 Printer


moz-screenshot-1.jpg Unfortunately it's a Hardware problem.
If you bought it from a dealer, contact them.

Error 020
When an error has occurred in the controller board (CU) or the program Rom.




Resolution:
Replace the Rom Dimm, see chart below for the correct part number. If the Rom Dimm does not correct the issue, then replace the (CU) controller board. Please refer to the service manual for (CU) part number depending on the printer revision

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Fatal error



That is a control board error.
i dont think that it would be hard to change out.
but the board price may deter you from fixing it. Considering it about 5 or 6 years old.
here is a list of parts for your printer. I cant find prices for it . you can call Okidata for it.


http://belgium.oki.com/binaryData/20824/c515300_rsplddr1.pdf

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