Question about Creative Labs Zen Digital Media Player

1 Answer

Please help i just got a new zen an wen i start putting songs on it the screen went black but the blue light stayed on when i pressed the reset button it came up recovery mode with clean up format all reload firmware and reboot i tried all of these options but still cant get my zen to worl plese help

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 4,402 Answers
Re: please help

Download the latest firmware from creative.

Posted on Jan 08, 2008

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

4 Answers

My Creative Zen won't turn on OR off!

I had the same problem today too. I just stuc a needle in the little 'Reset' hole at the bottom and it was all good.


Oct 31, 2008 | Creative Labs Zen Digital Media Player

2 Answers

Screen is black and will not turn off

Put a straightened paperclip in the reset hole to reset your player!

Aug 14, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Blank zen

Aug 04, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers

My creative Zen 8Gb wont allow more than 597 songs..

I'll run a cleanup on your zen, if that doesn't work then you should format it and re-transfer everything. Additionally, you may want to upgrade your players firmware.

How to enter the Zen’s Recovery Mode for Clean Up, Format All, Reload Firmware, and Reboot:

1. With the Zen off, press and hold the "play/pause" button.

2. Continue to hold until you perform Steps 3 and 4. If you accidentally release the button, start the procedure again.

3. Gently push the end of a thin object (like a pin or straightened paperclip) into the Reset hole. You should be able to feel the release click of the button.

4. Slide the On/Off/Lock switch towards the power button and hold until the boot screen appears on the display.

The Recovery Mode screen appears, and four menu items are shown:

Clean Up: A cleanup of the file system and database files takes place. All (uncorrupted) data should stay in tact. When the cleanup is complete, select Reboot. Your player restarts and starts rebuilding its music library. All files should remain intact unless they were detected as being corrupt.

Format All: This will completely reset the Zen and remove all user stored files on it.

Reload Firmware: This will prepare the Zen to accept a reload, new, or older firmware based on the specific firmware file you download and execute on a computer. Selecting this option will prevent your Zen from being able to boot, so make sure you have the firmware file on you computer and ready to load.

Reboot: This will execute a soft reboot of the Zen's operating system.

How to Clean Up, Delete Temp Files, and Reformat the Zen using Zen Media Explorer:

1. Plug the Zen.
2. Go to Zen Media Explorer.
3. Select "Settings and Information".
4. Select the "Tools" Tab.
5. This page will show you the options to Clean Up, Delete Temp Files, and Reformat the Zen.

(Warning: When reformatting, you will lose all files you put on the Zen)

Jun 19, 2008 | Creative Labs Zen Digital Media Player

3 Answers


plug into computer

press reset butten

make use of the warenty that came with it

May 18, 2008 | Creative Labs ZEN V Plus MP3 Player

2 Answers

Creative Zen V mp3 player's screen

try putting it in recovery mode what you have 2 do is is hold down the play button while you turn on your mp3, as soon as you see thee logo release the play button and then choose the "reload os/ firmware" then follow instructions

Mar 27, 2008 | Creative Labs ZEN V Plus MP3 Player

2 Answers

My Zen V Plus

It happened to me too. Reinstall the software (Creative media explorer e.t.c.)

Sep 05, 2007 | Creative Labs ZEN V Plus MP3 Player

18 Answers

Creative Zen frozen and Reset has not worked

try this if your Zen will not turn on

hold the pause/play button down

while holding the pause/play, first use a paperclip to press the reset button and then slide the power thing down for a few seconds like you are turning it on.

release the pause/play button.

you may need to connect it to usb for it to turn on. worked like a charm for me when everything else failed. hope it helps!!!

May 12, 2007 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

It Freezes Someone Help Me Please

This is important; because, if you cannot get into Recovery Mode, then this is a sure sign of a bricked player. You could try a forced hard reset by going in and disconnecting the battery, but chances are, the player is bricked.

Oct 28, 2006 | Creative Labs ZEN SLEEK MP3 Player

Not finding what you are looking for?
Creative Labs Zen Digital Media Player Logo

Related Topics:

54 people viewed this question

Ask a Question

Usually answered in minutes!

Top Creative Labs MP3 & Digital Media Players Experts

Jazz Boyce
Jazz Boyce

Level 1 Expert

728 Answers


Level 3 Expert

1061 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a Creative Labs MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides