Question about Konica Minolta DiMAGE G400 Digital Camera

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The lens will not go back when I try close it.

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Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Nov 14, 2009

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1 Answer

I dropped my camera on the lens while it was open, now it will not close. I noticed it was slightly blurry when i tryed to take a new pic. I turned it off and then back on and the lens didn't move


Here are some troubleshooting steps that you can try that may (or may not) correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty (or repair cost approaches that of the camera), they're worth that try. Some of the later steps do involve some risk to the camera, so carefully weigh your options before deciding to conduct them:

Jan 23, 2012 | Olympus Software VG-120 Digital Camera

1 Answer

Everytime i turn my camera on the lens open and shut.


you have dameged the mechanism and the lens may be like a cross threded screw that is why it closes down. it is expensive to repair via Canon.
so try this.. close the lens by turning camera off take the camera and slap it into the palm of your hand 2/3 times then turn back on. this should put it back in its aligned track. if it doesnt work the foirst time try to about 20 tijmes if it still dosnt work its a throw away or a big outlay

Jun 23, 2009 | Sony Cyber-shot DSC-W35 Digital Camera

1 Answer

It keeps doing this when trying to turn on lens comes out then go's rite back in. message on the back of the screen says turn camera of and back on again.


remove battery while lens is out. try reseting the cam usually near batt need paperclip to push reset. if the lens makes grinding noise lens assembly gears are done. flat rate from sony is usually close to 80% of what you paid for cam.

Jun 03, 2009 | Sony Cameras

1 Answer

My husband had a fall today and broke his foot and he had the camera in his hand. It now shows system error S0042 and the lens will not close. Can you help? Many thanks Angela


Okay, the same happened to my camera. The lens stayed open and showed system error on a blue screen when I tried to close it. I checked if this had happened to others and found that it had, and took note of their comments.

I tried first of all pushing the lens back in whilst trying to close the door: seems to work for some but not for me.

I then tried pulling the lens out even further in case it hadn't come out all the way in the first place: didn't work either.

I tried slapping it on the palm of my hand three times quite hard and trying again to close the lens door, then repeating this a few times: seems to work for some, but again not for me.

Finally what did work: I rocked the lens back and forth gently a few times which suddenly brought it back to life - it sprang open a fraction, made the 'taadaa' noise to show it was ready and was delightfully back to normal.

Seems the lens had been stuck somehow and needed a bit of gentle persuasion to return to its normal positon. It may be the combination of all the above that finally did the trick, or just the end one. I will never know. I do know that I love this little gizmo and that it has given me five years of brilliant service. There are cheaper and better spec' camers around now, but I wouldn't trade it for any of them, so its really lovely to have it back up and running.

Hope this works for you and anyone else it may happen to.

Les.
ps: Angela, hope your husband's foot has got better by now. Shame you can't do the same with limbs when they go wrong!


Mar 11, 2009 | Konica Revio KD-400Z Digital Camera

1 Answer

Lens wont close.


did you try and take the battery out and outting them back in
might be worth a try

Feb 08, 2009 | Canon PowerShot SD850 IS Digital Camera

1 Answer

Lens does not close anymore -


When you opened it the cog connected to the motor which opens and closes the lens probably shifted and no longer has traction against the ring around the inside of the lens which turns it to open and close it. If you open the camera up again be extremely careful - the lens has loads of springs inside it - lose one of these and it won't work properly. I opened up the whole thing to try and fix my lens which had been jammed in after a friend dropped it. I fixed the lens but couldn't put the damn thing back together again to many tiny parts and no guide to the jigsaw!!

Nov 16, 2008 | Casio EX-Z1050 Digital Camera

1 Answer

Unable to use AF on close up shots.


maybe you are too near the subject, try another lens( assumed you've done that). Or try this: remove the lens and clean very carefully the mirror inside the opening of your camera, back to back, use clean cotton or eyeglass cleaning textiles, clean also the small holes with lens that looks likes small marbles.

Aug 30, 2007 | Canon Rebel XT / EOS 350D Digital Camera

1 Answer

Casio Ex-z55 Lens cover not closing and lens does not operate


Buy the next camera- at 3 years old no economic repair will be feasible- but you could play with it some I guess

Aug 29, 2007 | Casio Exilim EX-Z55 Digital Camera

1 Answer

It wont close


Okay, the same happened to my camera. The lens stayed open and showed system error on a blue screen when I tried to close it. I checked if this had happened to others and found that it had, and took note of their comments.

I tried first of all pushing the lens back in whilst trying to close the door: seems to work for some but not for me.

I then tried pulling the lens out even further in case it hadn't come out all the way in the first place: didn't work either.

I tried slapping it on the palm of my hand three times quite hard and trying again to close the lens door, then repeating this a few times: seems to work for some, but again not for me.

Finally what did work: I rocked the lens back and forth gently a few times which suddenly brought it back to life - it sprang open a fraction, made the 'taadaa' noise to show it was ready and was delightfully back to normal.

Seems the lens had been stuck somehow and needed a bit of gentle persuasion to return to its normal positon. It may be the combination of all the above that finally did the trick, or just the end one. I will never know. I do know that I love this little gizmo and that it has given me five years of brilliant service. There are cheaper and better spec' camers around now, but I wouldn't trade it for any of them, so its really lovely to have it back up and running.

Hope this works for you and anyone else it may happen to.
Les

Jun 19, 2007 | Konica Revio KD-410Z Digital Camera

2 Answers

Canon powershot a510


Try this test. While turning camera off apply light pressure to the lens tube to see if there is a point where the gear engages to close the lens fully. This fault indicates broken gear teeth on the outside of the largest diameter barrel. Scrap the lens or use it for parts. A broken gear in the motor gear box will not respond to this test whatsoever. A lens that doesn't fully close, sticks up about a quarter inch and freezes on the Canon logo on power up inidicates the focus mechanism has not fully closed--perhaps a software glitch. The repair involves desoldering plastic ribbon connections and removal of the back panel to gain access to the focusing screw type motor armature to reset the small internal lens so it is flush with the back cover. This lens prevents the lens from completely closing. Reassemble and start taking pictures again.

Mar 21, 2006 | Canon PowerShot A510 Digital Camera

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