Question about Dell A940 All-In-One InkJet Printer

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I get Error Code 0502. I've reset the little

I get Error Code 0502. I've reset the little strip as described in the posts, but it prints a few pages and then does it again. Any ideas?

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Hi there
Ok try this and see if it will do it
On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a Kleenex and the problem seems to go away.
Somehow it presents a drag on the cartridges and causes an error.
Myself I would put a little bit of oil after on a cloth and wipe along the bar.

Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

Posted on Mar 02, 2010

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Lexmark 5150 has stopped printing. press print and get error code0502 how do I fix the problem


The 0502 error code can be caused by either faulty cartridge or a dislodged encoder strip (transparent strip) in the cartridge area. Refer to this article in the Lexmark website on Error 0502 on the Lexmark X5130/X5150/X5190 Pro LCD Display. This will help you determine and resolve the problem. Thanks.

Feb 16, 2011 | Lexmark X5150 All-In-One InkJet Printer

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My Lexmark X6170 won't print or partially prints e-mail. Also it won't copy in black but will copy in color? When this happens I get the 0502 error message. Any idea as to what is wrong and how to...


The 0502 error code indicates either a faulty cartridge is detected or the encoder strip (transparent strip) is dislodged from its position. Refer to this article in the Lexmark website on Error 0502 on the Lexmark X6150/X6170 Printer LCD Display to determine and resolve the problem. Thanks.

Feb 16, 2011 | Lexmark X6170 All-In-One InkJet Printer

2 Answers

Printer won't print--error 0502. What is this and how do I fix?


After months of use, your printer might get the habit of stopping in the middle of a page and showing "Hardware Error 0502" on the LCD display. If you leave the printer alone for a while, it might start printing again. Then again, it might not. Pretty annoying.

The Lexmark support site will let you power off, remove the power cord for 30 seconds, take out the cartridges and fiddle with some encoder strip. This whole procedure might take you up to 30 minutes and it will not help (been there, done that).

On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a kleenex and the problem seems to go away. Somehow it presents a drag on the cartridges and causes an error.

Clean that with a paper towel. The towel will be black from the ink residue, but you will be able to print again.

Feb 09, 2011 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Only prints to four lines of page. error 0502 comes up on screen. thanks


The 0502 error indicates either a problem with the encoder strip or a faulty black/color cartridge. Refer to this article from the Lexmark website on Error 0502 on the Lexmark X6150/X6170 Printer LCD Display to determine the cause of the problem and resolve the issue. If error continues even after following the steps, please contact Lexmark technical support for additional assistance. Thanks.

Jan 07, 2011 | Lexmark X6150 All-In-One InkJet Printer

1 Answer

Error message: HARDWARE PROBLEM ERROR CODE 0502 Only prints top part of page and then gives error code raabe@shaw.ca


Refer to this article from the Lexmark website on Error 0502 on the Lexmark X6150/X6170 Printer LCD Display. If error continues even after following the steps, contact Lexmark technical support for additional assistance. Thanks.

Jan 06, 2011 | Lexmark X6150 All-In-One InkJet Printer

1 Answer

Receiving message Error 0502


hello

this should help

Lexmark printers with "Hardware Error 0502? Published on February 11, 2006 in hardware. 252 Comments Tags: 0502, error, fix, hardware, lexmark, printer. Good tip for the Lexmark All-in-one inkjet printer owners (mine is the X6170):
98393867_e286ea59ca_t.jpgAfter some months of use, your printer might get the habit of stopping in the middle of a page and showing "Hardware Error 0502" on the LCD display. If you leave the printer alone for a while, it might start printing again. Then again, it might not. Pretty annoying.
The Lexmark support site will let you power off, remove the power cord for 30 seconds (!!), take out the cartridges and fiddle with some encoder strip. This whole procedure might take you up to 30 minutes and it will not help (been there, done that).
The real answer is given by a person called 'clem':
98393885_c4f82c99a9_m.jpgHardware Error: 0502.
On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a kleenex and the problem seems to go away. Somehow it presents a drag on the cartridges and causes an error.
Clem
(from fixyourownprinter.com)
This works! Clean the ****** with a paper towel (another page talks about re-lubricating the thing, but that was not necessary in my case). The towel will be black (ink residu, presumably), but there you go printing to your heart's desire again

Nov 30, 2010 | Office Equipment & Supplies

1 Answer

Printer displays hardware error 0502 wont print " HELP "


The 0502 error can have any of four possible causes:
- A faulty black/photo cartridge
- A faulty color photo cartridge
- A dirty encoder strip
- The encoder strip being out of position
.... most of the time, it's the encoder strip that is giving the problem..
goto
http://support.lexmark.com/index?userlocale=EN_US&locale=EN&page=content&segment=SUPPORT&productCode=LEXMARK_X5150&id=HO2707

May 24, 2010 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Hardware error code 0502 for the laxmark X5150


There are two reasons for this code.
1) The unit was powered on before the scanner was unlocked. Then the error occurs after unlocking the scanner and powering up the unit a second time. If this is the problem, unplug the all-in-one and leave it unplugged for at least 30 seconds. Plug it back in and turn the unit on.
2) The encoder strip is dirty or out of range of the sensor. Check the strip - it is a clear strip that runs the length of the printer above or behind the cartridge carrier.
To examine and clean the strip. Turn off the printer with the on/off switch and then unplug the unit. Slide the cartridge carrier to the middle of the printer by taking the top part of the belt and moving it gently to the right. Take out both ink cartridges. Place an index finger on the encoder strip on either side of the cartridge carrier. There is a slot on the back of the cartridge carrier that the encoder strip fits into. Press the strip down and back up to get it into the slot. You may need to move the strip to the rear and then forward to get it to slide into place. Clean the strip and the printer contacts with a dry tissue. Reconnect the power and do a hardware test. Insert the cartridges and run the hardware test again. Make a standalone copy. If the copy is good, run the hardware test again to see if the error is gone.

For pictures of the encoder strip and a blow-up of the printer contacts that need to be cleaned see here: http://support.lexmark.com/index?page=content&id=SO2723&locale=EN&userlocale=EN_US

The hardware test:
Press the Option button on the operator panel of the printer 10 times until Cartridges appears on the LED.
Press the + button 4 times or until Self test appears on the display. Press select. With no cartridges in the unit, a blank sheet should be "printed". With both cartridges in place, the printer should print a page with a black and a gray bar. If it doesn't work with both cartridges, try one cartridge and then the other.

I hope this helps.

Cindy Wells

Apr 14, 2010 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Printing stops and gives error code


The error is caused by either the cartridges or the encoder strip. Here's a link to the Lexmark website to guide you on what to do. Just click on this link: http://bit.ly/affECc .

Mar 31, 2010 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Hardware error 0502 and error code 50c


The encoder strip is most likely the problem. Unplug the power from the printer. Open the front cover and move the cartridge carrier to the center. You should see a white ribbon cable, a thin plastic strip and a black belt with teeth.

The thin plastic strip is the encoder strip. It rides in a sensor on the back of the cartridge carrier that you will not be able to see. Reach in with the first finger of either hand and carefully strum the strip as if playing a guitar.

The strip will need to be lowered slightly and brought towards you slightly. Please be careful not to break the strip or your printer will not function. Once you believe the strip is set correctly, plug the power back and try printing the self test. If it slams to the left again, the strip is not yet set correctly.

If you cannot repair the strip, please let us know so that we can assist you further.

Please Note: Fixing the encoder strip is a delicate procedure. During the troubleshooting, if the strip breaks, you will not be able to use the printer. Lexmark will replace the printer, only if it is under warranty.

Apr 26, 2009 | Lexmark X5150 All-In-One InkJet Printer

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