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Xerox 3119 workcenter is coming scanner error scanner is not moving tell me solution

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This may require CIS replacement Kindly verify the same with authorised service center

Posted on Nov 15, 2009

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ERROR MESAGE: 39,012,40:63227 WORKCENTER 2424 DP

Error 39,12.40 is caused by the black shutter that moves across the face of the lamp inside the document feeder getting stuck. I've repaired over a dozen of these units and all had the same problem. The shutter is moved by 2 coils of mylar fastened to a rotating shaft, as the shaft rotates the mylar coils unwind pushing the shutter forwards. Xerox have fastened the mylar to the shutter with 2 small pieces of sticky tape, these come of and the left over adhesive sticks the shutter to the housing assembly. To repair this the scanner assy has to be removed from the ADF unit, the cover over the scanner slot removed and then the mylar coils cleaned with alcohol or label remover. Don't forget to clean the housing where the mylar was sticking and don't replace the sticky tape, the shutter is fastened well enough without it.

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