Question about Dyson DC07 Animal Bagless Upright Cyclonic Vacuum

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Dyson upright My Dyson cleaner suddenly screemed at me and stopped with a puff of smoke and burning smell. I had just emptied the cylinder. It is five years old.

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  • pussbag Jan 08, 2008

    anyone know what this can be. It fused the electrics as well, so I dare not try it again!

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Hi this is an expensive repair and would probably be cheaper to buy new one the problem you have is with the motor bearings seizing its expensive to repair because when dyson made thes vacs they were made so you need special tool to take them apart so replacing the motor would require calling a dyson bloke out as i found out with mine when my switch failed i tried removing and replacing myself but when the bloke came out he used a thin piece of metal down the side of switch to press button to release switch after i payed him to do this 2 months later i got your problem and called them back they tryed selling me new one as the repair was 50 quid more than a new vac.
Hope this is some help sorry i couldnt give you good news

Posted on Jan 08, 2008

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Posted on Jan 02, 2017

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Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC25. If the machine is making a burning smell, please don't continue to use it. I'd strongly encourage you to get in touch with us directly - our experts will be happy to confirm if we're able to help under the terms of the 5-year guarantee which covers all of our upright and cylinder vacuums.

You can reach our freephone customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US). Please have your machine to hand when you call so our experts can take you through a few quick troubleshooting checks.

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We would strongly recommend that you stop using the vacuum cleaner and get in touch with us free, on 08002980298 (UK), or 1866MYDYSON (US). We can run through some checks over the phone and if necessary arrange a service.

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