Question about HP D8597A Keyboard

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I just purchased a new HP keyboard. I'm noticing that several keys I have to press very hard in order to see the type on screen. What is my problem? It's a HP USB Multi-Media keyboard. NY49AA version. Thank you, Barbara McLendon

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Have you setup Keyboard Language. through Control Panel ?? and installed setup disc, if supplied.

Posted on Nov 14, 2009

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The number keys to the right will not work, even after pressing number lock. suggestions?


Please open Device Manager and uninstall what is showing under "Keyboards". If you're unsure on how to perform these steps, follow this link:http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03540049&lc=en&product=5450010&tmp...
Once you have uninstalled the keyboard driver, restart your notebook and it should automatically reinstall for you.
Let me know if this resolves the issue.


  • If the keyboard is not working in Windows, continue with these steps to uninstall and reinstall the keyboard software in Device Manager.
  • Click Start , then click Control Panel.
    Control Panel opens.
  • Click Hardware and Sound.
  • Click Device Manager under Devices and Printers.

    Device Manager opens.
  • Click View, and select Show Hidden Devices.
  • Double-click Keyboards, right-click the keyboard name, and then click the Uninstall button to remove the device from Windows.
  • Restart the computer.
  • The keyboard should now work correctly.
  • Your computer comes with several software programs that can test the keyboard for key or hardware failures. For more information, see the HP Support document Testing for Hardware Failures.
  • Notebook key presses are slow to respond
    If there is a short delay from the time a key is pressed to the time the character displays on the screen, the Filter Keys function might be activated. The Filter Keys function provides a greater range of key press options to fine-tune key delays and prevent inadvertent key presses. To disable Filter Keys and return to the default keyboard behavior, use the following steps:
    1. Click Start , and type keyboard in the Search box. Then select Change how your keyboard works under Control Panel.
    2. Remove the selection from Turn on Filter Keys. Then click Set up Filter Keys.
    3. Remove the check next to Turn on Filter Keys when SHIFT is pressed for eight seconds.
    4. Click Apply, click OK, and then close the Ease of Access Center.
      The keys should be more responsive.
    Pressing a notebook key once types several characters
    If two or more characters appear when pressing a key, use the following steps to adjust the key repeat delay:
    1. Click Start , and type keyboard in the Search box. Then click Keyboard under Control Panel.
      The Keyboard Properties page opens.
    2. Set the Repeat delay slider to Long. Click Apply, and then click OK.
    Notebook beeps while typing
    If the computer sometimes beeps while you are typing, Toggle Keys or Sticky Keys is active. Toggle Keys causes the computer to emit a beep when the Lock keys are pressed. Sticky Keys causes the computer to emit a beep when the Ctrl, Alt, Shift, or Lock key is pressed. Use the following steps to disable Sticky Keys and Toggle Keys:
    1. Click Start , and type keyboard in the Search box. Then click Change how your keyboard works under Control Panel.
    2. If selected, remove the check next to Turn on Sticky Keys. Then click Set up Sticky keys.
    3. Remove the check next to Turn on Sticky Keys when SHIFT is pressed five times.
    4. Click Apply, and then click OK to return to the Make the keyboard easier to use page.
    5. Remove the check next to Turn on Toggle Keys.
      If selected, remove the selection from Turn on Toggle Keys by holding down the NUM LOCK key for five seconds.
    6. Click Apply, click OK, and then close the Ease of Access Center.
      The beeps no longer sound.
    Wrong characters appear when typing, changing keyboard language, or Dvorak
    If the wrong characters appear when you are typing, or you are trying to use a different keyboard, use the following steps to synchronize Windows to the type of keyboard you are using:
    1. Click Start , and type region into the Search field. Click Region and Language from the search results.
    2. Click the Keyboards and Languages tab, and then click Change Keyboards.

      The Text Services and Input Languages page opens.
    3. Click Add.
    4. Select the keyboard you want to use, and click OK.
    5. From the Text Services and Input Languages page, select the new keyboard in the list and click Move up until it is first in the list. This makes it the default keyboard.
    6. Click OK. You can now use the new keyboard.
      If you find that the new keyboard service works correctly and you do not want to use the other keyboard, repeat these steps and Remove the keyboard service that you do not need.
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    Each computer you purchase comes with a Home Edition Windows 7 product, unless otherwise stated in the computer's details. To upgrade your edition, you must purchase a new license key, such as an Enterprise license key. You no longer need to install an upgrade to promote your computer. Instead, Windows 7 has a "Windows Anytime Upgrade" utility that allows you to enter a new license and promote your computer's operating system.

    Click the Windows "Start" button. Type "windows anytime upgrade" in the search text box. Press "Enter." This command starts the upgrade wizard for Windows 7. Click the "Windows Anytime Upgrade" option, and select "Enter an Upgrade Key" in the options section. This activates a text box where you type your new license key. Type the Enterprise key in the license text box labeled "Upgrade Key." Click "Next." Windows verifies your license key is valid and tells you that you must wait several minutes to activate your new product license. Click "Reboot" after your new product activates. When you reboot, notice the new product edition "Enterprise" is shown in the Windows splash screen.

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    Mine has the same issue and it was brand new. I do computer repairs so I was comfortable opening mine up. It looks like the VERY short keyboard ribbon is bent at a right angle and at that angle there is a very small rip in the ribbon that severed at least one of the traces. Thus, many of my keys do not work. Also the connector is very hard to get to. You need very small hands or a long, thin needle-nose pliers set to guide it into the slot. Really no way to fix the ribbin cable once it's severed so you're best off trying to find a replacement keyboard.

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    I have a Dell Inspiron 531 Windows VISTA Home Premium purchased 11-18-07. For the last several months, when I'm typing an e-mail, I have to hit a key several times for it to appear on the screen. The...


    Is it a wireless keyboard? If so, make sure nothing is blocking the transmitter. If not, what is your current configuration?
    RAM installed?
    CPU speed?
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    This problem happens in all notebook of quite some age of 3-4 years.. The keyboard is enbedded to a single board unlike the other desktop keyboard.. I had this problem once in my Dell lappy..I removed the case, ffound the ribbon wire of the keyboard whichc connects to the main board, removed it and reinsterted again, anad the problem disappeared...better give it a try..

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    Several reasons: 1. because of spilled liquid on this keyboard area, 2. because of heavy and/or hard thing fell on this keyboard area
    3. because the laptop fell from the high height on the left side.
    4. because you bought it already damaged
    5. hardly probably software malfunction
    For the first case you might need to disassemble the keyboard and clean all the metallic surfaces of these buttons. It's not so easy to disassemble it in right way. Second-third case - you'll need to purchase a new keyboard for it and replace with the damaged. Fourth case - claim your seller to change your laptop with the new one or get your money back. Good luck

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    You can try connecting an external keyboard. When the external is connected the BIOS may ignore in built-in keyboard, bypassing your keyboard error.

    You can also try removing the stuck key by prying it up GENTLY.

    The answer to your question is unless you can get a working keyboard connected to your computer there is no way to change the boot order. Without a working keyboard you can't get into the system setup (BIOS), nor can you press the correct key.

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    This is generally a sensitivity issue with the keyboard. It's usually caused when the rubber depressors that activate each key start getting worn. Sometimes you can take each key off individually, take off the rubber depressor and clean the contact point on the keyboard and up inside the depressor where it makes contact. Clean it with with rubbing alcohol and Q-tips. This is alot of work and only fixes the problem about 60% of the time. Your only other option is replacing the keyboard.

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