Question about Janome Memory Craft 10000

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Donegal My USB port burn up and burned up my Donegal for the Digitizer 10000 version 1.3. Janome said they would not replace it since I bought the Digitizer 10000 on the internet and it was an illegal sale. Does that mean I can no longer use my Digitizer 10000. It came new in a box that was sealed.

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This must be wrong. As long as you have the dongle, and its an original one. Janome should swap it for a new one. You might have to pay for the exchange but it should be aloot cheeper than buying a new.

If not, send me an email on tonje (at) tonje . no and I will give you a good price for a new Digitizer Pro v.2.0

Posted on Feb 23, 2008

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Unfortunately Janome does not recognise Internet sales as licensed dealership sales. Had it been bought and registered via a recognised dealer you might have stood a better chance of recieving a replacement. Having said that, support now seems heavily biased towards the latest digitising suite, Digitiser Pro/mb. I have to say a much better program all round than the bug ridden 10000, not one of Wilcoms best efforts. You can purchase the upgrade via a dealer it comes with a new dongle.

Posted on May 20, 2008

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1 Answer

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No:

I just got an email this morning from Wilcom that suggested that they are working on something for a Mac. "Wilcom Elements 3" If another expense for new software isn't an option I would consider getting a secondary computer.... a PC.

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Sewing Machines Direct
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Rhosddu Industrial Est Wrexham, LL11 4YL
 

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Unfortunately, your best bet will be to either wait and see if another copy (complete with dongle) shows up on eBay or upgrade to the Digitizer 10000 version (while Customizer 10000 is NOT compatible with the MC9000, Digitizer 10000 IS), either via your local dealer or snagging it on eBay.

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