Question about The North Face Tritronix II Triclimate Jacket - Men's

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Ziper teeth broken

The zip became jammed on my north face triclimate jacket. I eventually freed the zipper but about 4 of the plasticc teeth came off.

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You will have to replace the zip unfortunately

Posted on Nov 14, 2009

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Call the north face customer service at 1-866-715-3223. Tell them what happened and hopefully they'll repair or replace the jacket for you. I believe the jacket is supposed to have a lifetime guarantee. If you bought it from REI, the store will replace it for you if you have receipt of some sort.

Posted on Mar 13, 2010

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1 Answer

How do I fix the zipper in my jacket?


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Tip the machine forward or backward so that the outlet hose from the drum to the pump is as near to the ground as possible then remove the clip retaining it to the outer drum and your zipper should be within grabbing distance.

Make sure you have an old towel underneath the hose before you crack the joint

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