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I have a new dell and only some of my dvds are read when i insert them. even in a boxset only some dvds will play. do i need to return the laptop for repair?dell inspiron 1750

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  1. Reseat the drive, sometimes they just need to have the contacts re-seated:
  2. If that doesn't make any change, contact Dell Tech Support (800-624-9896 USA) and troubleshoot with them, if the drive issue cannot be resolved over the phone, they will send you a replacement drive.

Posted on Nov 14, 2009


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Ok heres problem all my boxset dvds are only playing one and two episodes the disks and this is all my boxsets and alot of movies are only playing midway then disks stops i cannot figure this out only...

If the sled motor [the motor that spind the disc inside] has fault, this kind of trouble you describes here can occur. The second possiblility is with its Laser Pickup Unit. In both cases, a through check should be done, before replace the fault component.

Feb 29, 2012 | Televison & Video

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I have a Dell Inspiron E1405 laptop computer. I recently noticed that when I inserted a music CD into the drive, that it would not play or even recognize it in the My Computer window. I can still play DVDs...

The Cd player my be dirty, you can get disks you put in there to clean them. Also sometimes the players are just picky and don't like certain CD's..... I'll build brand new PC's that only read some CD right from the start.

Make sure your disks are clean to, with no fingerprints.

Dec 22, 2010 | Dell Inspiron E1405 Notebook

1 Answer

I have a dell inspiron 1525 which plays cds but not dvds. The driver says dvd on it so it SHOULD be dvd capable. What can I do to fix this?


First of all check the dvds you're using if they have scratches to isolate if it's a disc issue or not. If done and still not working then you should reinstall the decoding software of your Dell laptop that may be Sonic or PowerDvd if you have the disc for it or you might need to down it from My Dell Downloads, where you might need to register first if you're a new user. If your Dell is still under warranty you should contact tech support for assistance. Also, ask them to remove the lower filter in the registry which is complicated if you're Novice with computer troubleshooting. If drive would still fail reading dvds then they should replace the optical drive with a new one since this may already be a hardware defect. Thanks and have a nice day!

Aug 14, 2010 | Dell Inspiron 1525 Laptop

1 Answer

Laptop reads cds and dvds, but drags when playing.. help. It is a dell latitude,

Make sure you connect the power adapter when playing dvds. Running on battery slows down the efficiency of ODD.

Hope this helps.

Dec 20, 2009 | Dell Latitude D600 Notebook

1 Answer

Latitude e5400 doesnt want to play dvds. I insert the dvd, the autoplay reads the disk fine but when you select windows media player or powerdvd to play the dvd windows media player will open and then...


Please try to update your codec in your Windows Media Player to ensure that the Windows Media Player will read the data in the Disk. Also you can download different types of player that has bundled with complete codec. Please try to download K-Lite Codec Pack Player or VLC Player.

Please select the version of your player that supports your current operating system. Then Begin to download nyh clicking the download link or button.


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Sony NEC OptiArc can't read but can write!!!

Try to play the cd that you have wrote with other machine if it was able to read with other machine then your dvd is faulty.

If it cannot play with other machine, then there is a problem with the software that you use in cd writing or the dvd rom drive. Try to re-install both drivers, then play a cds.

Jun 03, 2009 | Dell Computers & Internet

1 Answer

Cant get DVD's to play

Try cleaning off the laser of the dvd drive with a damp q-tip. This will make sure there is no specs of dust or dirt on the laser.

If it sill plays cd's but not dvd's then that means the laser is bad cause it takes more power from the laser to read dvds cause there is more information that needs to be verfied.

So if the laser is bad that means the drive you bought was defective. Try a bunch of different dvds to be sure you don't have any that are bad.

If your getting it with any dvd your putting in there then you know you need to get another drive.

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does the dvd need cleaned
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have you right clicked on the drive and properties to see if any settings were changed

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you will need to get a drive that suports all the disc types you will be using

Dec 17, 2008 | Dell Inspiron 1300 Notebook

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