The unit is completely dead, it wont charge with the usb cable, however the same cable charges my daughters zen no problem, I'm assuming the problem is not with the charger. The blue light doesn't come on and the PC doesn't recognize the device either please help. PS it hasnt been used for a couple of months.
Your motherboard is fried I have a friend who has two Zen Vision :M and I have one After much tooling around i stumbled to find nothing is wrong with the HD- just the motherboard if its not under warranty you can order a mother board and do it yourself from Youtube Videos it was pretty simple.
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Connect the player to a USB port on the back of a desktop PC..
Check the display for the charging icon .
As the display times out after a few seconds, press any button on the player to reactivate the display.
If the battery is fully depleted, the charging icon may not be displayed. Cup the player in your hands to check that the blue power LED behind the Play/Pause and Options buttons is blinking on and off repeatedly. This indicates that the player is successfully charging. After 1 hour of charging, power on the unit to activate the display. The charging icon should be displayed.
Allow the player to charge for at least 6 hours. During this time, if charging from a USB port, please ensure your PC does not enter a power conservation mode (Standby, Sleep, or Hibernate) as this will interrupt charging.
If the player does not indicate a charge, or will not power on after at least 6 hours of charging, please contact Customer Support.
You might try updating your ZEN V or ZEN V Plus firmwareto take advantage of new features and functionality.
I've had this problem a few times when I haven't used my Zen for a couple of weeks. Even when the unit is powered off it still consumes battery (as the clock continues to work in the background) - so eventually the battery completely dies.
Hook it up to your PC with the USB cable and, if you can see the battery icon and it looks like it's charging, then just leave it for about 1-2 hours (it takes this long to come back to full life - enough to be recognized by your PC, anyway.
If possible, find another USB cable that will fit the connector, as the white USB that comes with the Zen is pretty rubbish and takes forever to charge - I use the mini USB cable that came with my Sony Ericsson Xperia X1 phone and it works a lot better.
I have had the problem of the completely dead player after having it for less that an day. No response to any buttons, no response when plugged into USB to charge, and Windows sees it as an "unknown device" when plugged into the PC. It tried the reset hole, and still nothing.
Then I tried connecting it to the PC to charge and then using the reset hole. Success - the player sprang back to life, fully charged. Hope this helps someone.
The error message you are talking about occurs when a device tries to draw more power from the USB port then the port can provide,
Make sure you are connecting the MP3 player directly to a USB port on the computer or a USB hub that has an independent power source (one that you plug into an electrical outlet). If you are plugging your MP3 player into a USB keyboard or a non-powered hub the port may not have enough ower to charge it.
I am assuming tha tthe Zen was working before? And that you are sing the exact same USB port and cord that you were using to charge the item previously? If so, then what you are experiencing might be a sign that the unit has failed and is in need of repair.
your lap top probbubly has a power saving seting for your usb ports ..try changing that or pluging into a regular desktop computer... it will turn on when it is charging and show a lightning bolt going through the pickture of the battery...
if that dosent work make use of the warenty (if it is still useable)
If that doesn't fix it trythe USB cable Screen Doesn’t come on anymore http://www.anythingbutipod.com/forum/showthread.php?t=18859 If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."
Zen V is dead "If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."