Question about Creative Labs ZEN Vision:M Digital Media Player

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Creative zen vision m wont charge

The unit is completely dead, it wont charge with the usb cable, however the same cable charges my daughters zen no problem, I'm assuming the problem is not with the charger. The blue light doesn't come on and the PC doesn't recognize the device either please help. PS it hasnt been used for a couple of months.

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  • wrighty2004 Jan 08, 2008

    Hi I tried that but didn't work, there is no blue light at all on mine so as far as the computer is concerned there is nothing there! there is no acknowledgment from the PC at all

  • wrighty2004 Jan 08, 2008

    no,
    its been in the draw in a leather case, I read somewhere a few minutes ago that the usb charger might not provide enough power if the battery has been completely run down, and that a DC charger might work. I haven't got one to try though, I could buy one what are your thoughts?

  • wrighty2004 Jan 08, 2008

    Thanks, I have ordered one , will let you know if it works!

    M

  • guse Feb 22, 2008

    Just wondering if the new charger worked.

    Having same problem, never dropped. Not used for a year but in a safe drawer, now it won't charge. Only works when plugged in... not very mobile;)

  • Anonymous Mar 09, 2009

    my problem is that i use it all the time but when i took it of my computer it like died and now it will not turn on at all and i have been charging it

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Your motherboard is fried I have a friend who has two Zen Vision :M and I have one After much tooling around i stumbled to find nothing is wrong with the HD- just the motherboard if its not under warranty you can order a mother board and do it yourself from Youtube Videos it was pretty simple.

Posted on Mar 03, 2009

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Http://www.anythingbutipod.com/forum/showthread.php?t=10960
·

Posted on Jan 08, 2008

  • Cary Farah
    Cary Farah Jan 08, 2008

    was it dropped?

  • Cary Farah
    Cary Farah Jan 08, 2008

    i had the same problem with my usb charger i bought a car one and ac one it does charge faster... dont know if that will fix your problem

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1 Answer

MY Zen WONT TURN ON. It also wont charge.


Connect the player to a USB port on the back of a desktop PC.. Check the display for the charging icon . As the display times out after a few seconds, press any button on the player to reactivate the display. If the battery is fully depleted, the charging icon may not be displayed. Cup the player in your hands to check that the blue power LED behind the Play/Pause and Options buttons is blinking on and off repeatedly. This indicates that the player is successfully charging. After 1 hour of charging, power on the unit to activate the display. The charging icon should be displayed. Allow the player to charge for at least 6 hours. During this time, if charging from a USB port, please ensure your PC does not enter a power conservation mode (Standby, Sleep, or Hibernate) as this will interrupt charging. If the player does not indicate a charge, or will not power on after at least 6 hours of charging, please contact Customer Support.
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http://support.creative.com

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I've had this problem a few times when I haven't used my Zen for a couple of weeks. Even when the unit is powered off it still consumes battery (as the clock continues to work in the background) - so eventually the battery completely dies.

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Hello mandag78,

The error message you are talking about occurs when a device tries to draw more power from the USB port then the port can provide,

Make sure you are connecting the MP3 player directly to a USB port on the computer or a USB hub that has an independent power source (one that you plug into an electrical outlet). If you are plugging your MP3 player into a USB keyboard or a non-powered hub the port may not have enough ower to charge it.

I am assuming tha tthe Zen was working before? And that you are sing the exact same USB port and cord that you were using to charge the item previously? If so, then what you are experiencing might be a sign that the unit has failed and is in need of repair.

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"Go Ahead. Use Us."

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