Question about Microsoft Xbox 360 Console

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Xbox 360 open tray error apears to be a dirty laser. how do you clean it ?

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Go to the electronics section of Wal-Mart, Target, etc. and buy a laser lens cleaner. They typically cost 15-20 dollars.

They will come with specific instructions, but typically you:

1) Insert the disc into the disc drive
2) Have the disc drive read a particular track on the disc, so that the soft brushes attached to the underside of the disc can clean the laser lens.

Some people attempt to clean a laser lens by lightly wiping it with a Q-tip soaked in rubbing alcohol. This is NOT a good method because of the high probability that you will either scratch the lens or leave some cotton on the lens making your problem worse.

Posted on Nov 14, 2009

Testimonial: "kind of what I thought ...just wanted to hear it from a expert Thanks for the info "

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1 Answer

My games wont play and it says open tray


You have dirty laser or bad laser or dirty disc drive period. Try cleaning laser with qtip. If that doesnt work keep the disc drive apart and hook it up to the 360 make sure not to let your disc drive ground out anywhere on the 360. Hit eject button and close tray seeing if the laser even goes up with the tray. If it doesnt try greasing the rails and gears in there where everything slides.

Nov 20, 2010 | Microsoft Xbox 360 Console

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My xbox 360 just keeps reading the disc and wont play the games just keeps saying open tray


The laser is dirty. Try cleaning it. if that doesn't work then you will need to replace the laser. You can get a replacement from ebay for $10-15

Jun 02, 2010 | Microsoft Xbox 360 Console

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My xbox 360 wont read any games its just saying open tray


This can be caused by a dirty laser in the drive. Try cleaning the laser with a q-tip and alcohol. If this does not fix the problem, the laser may need to be replaced. Contact Microsoft and see if the unit is still under warranty.

Apr 06, 2010 | Microsoft Xbox 360 Console

2 Answers

Xbox open tray error


The laser is dirty of getting weak (usually the latter). A laser/drive replacement is in order.

Mar 11, 2010 | Microsoft Xbox 360 Console

1 Answer

Open tray issue


This can be caused by a dirty laser in the drive. Try cleaning the laser with a q-tip and alcohol. If this does not fix the problem, the laser may need to be replaced. Contact Microsoft and see if the unit is still under warranty.

Feb 11, 2010 | Microsoft Xbox 360 Console

1 Answer

Xbox 360 open tray error is there a way to fix this?


This can be caused by a dirty laser in the drive. Try cleaning the laser with a q-tip and alcohol. If this does not fix the problem, the laser may need to be replaced. Contact Microsoft and see if the unit is still under warranty.

Feb 04, 2010 | Microsoft Xbox 360 Console

2 Answers

Not playing game just say open tray


Hi, this is a pretty common problem for the xbox 360's. It is caused from the laser either becoming dirty or the laser is starting to burn out. The first thing I would try to do is open the disc tray and then unplug your 360. Then try taking some canned air or an air compressor and blow it into the DVD drive to clean off any debris from the laser. Plug it back in and try to load a disc. If you still get the open tray error, then your laser is starting to burn out and is in need of replacement. The xbox 360 uses the laser to determine whether the tray is open or closed, unlike the PS2 or PS3 which relies on switch. So, if it becomes dirty or burned out it can't read if the tray is open or closed.

Sep 02, 2009 | Microsoft Xbox 360 Console

1 Answer

Open tray


Hi, this is caused because your laser is either dirty or starting to fail. Take your 360 and turn it on, then open the tray. As soon as the tray is open, unplug your 360. Now with the tray open use a can of compressed air or an air compressor and blow out the DVD drive .And see if it is because your laser is dirty. Take your 360 and plug it back in and try putting a disc in it. If it still gives you the "open tray" error, then your laser is not reading the disc and needs to be replaced.

Aug 21, 2009 | Microsoft Xbox 360 Console

1 Answer

My xbox 360 doesn't say disk read error it just goes back to saying open tray what is wrong with it


Dirty laser eye. They sell disc cleaners and the like. WARNING: If you open your Xbox to clean it yourself, you void any warranty.

May 02, 2009 | Microsoft Xbox 360 Console

1 Answer

My xbox 360 reads my disc then says open tray it want let me play


You have a dirty or faulty laser. You can try a DVD player cleaning kit. If that doesn't work then you need to have the laser replaced. Thanks!

Jan 17, 2009 | Microsoft Xbox 360 Console

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