Question about Archos AV 500 400-Hours Video Recorder

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Archos AV500 HD Replacement

I heard from several folks on the internet that you CANNOT replace the HD in the AV500 yourself. Mainly that the HD that comes with it (orginally) is linked to the software of the device via HD serial number. That ROM or whatever, has the HD serial number linked to it so if you get the same/like HD and put it in, it won't recognize it. Now Archos has told me otherwise, but user's have told me differently too. Does someone know if you can change out the HD on a AV500 with the same/like HD yourself without having to send it back to Archos?

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  • Scorpion6 Jan 17, 2008

    Update: Just talked to Archos the other night as I'm sending in my unit because it fails to start up after it has played a while and then has to sit for about 30 minutes to an hour before it will actually start-up. They did confirm that the HD is linked to the device. Further they also stated that the Denver Archos RMA Department where most of the Archos's are sent for repair and such have had some serious problems - been through several managers. Anyhow, there is a new manager there now and apparently coming down on folks hard to ensure the right thing is being done. For instance, this is the 3rd time I'm sending in my Archos for the same problem - this time it has already been approved to send it to the RMA department so they can send me another one back - there are not going to mess with mine anymore and just send me another one.



    As far as software...not aware of any software that can be used to determine the HD number in the ROM or in the device to be changed when another HD is put it...if someone finds it...let us know. But now that I think of it, isn't it a violation of some law that Archos is now restricting a customer to send back their unit if they need a new HD, even if it's out of warranty? I don't remember reading any paperwork/warranty stuff that said that if the device fails, in particular the HD, and it's out of warranty, that we HAVE to send it back to Archos because of the serial number link to the ROM of the HD serial number...either case - situation is diappointing.

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I have found someone who can replace the hard drive al they will need is the serial# from the HD it also depends on the size of memory you have. They will program the HD and send it to you with the instructions ob how to install. I will post here as soon as I receive the new HD back. So Archos lied saying you cannot replace the HD yourself.I will never buy another Archos product again. I have two the AV500 and the 605 wifi which is a joke with all of the Accessories they want you to purchase.I believe they design the products to fail so you would have to purchase their new products and all of the crazt accessories to get it to do what is supposed to do in the first place.Horrible company

Posted on Sep 05, 2009

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I had the same problem. I sent mine to Archos whom charged me like $90 bucks. After a couple of months (this took too long and their customer service really sucks), dozens of calls in regards to my unit they sent me a refurbished one. They apparently lost mine (awful, I lost all my data... I've learned the hard way to backup frequently). I've had two Archos products and will never buy another one. For the money spent on the unit, software (to unlock the internet browser with by the way no longer plays flash videos like youtube, dailymotion or hulu etc) and accessories (case, cables, car charger) I could have gotten so many other devices. This is so sneaky of the company. They sell you something and then tell you have to buy plug-ins to view internet, webTV or webRadio or even a podcast. I like honesty and transparency. I should have been told from the beginning that I had to buy all that extra stuff. They've lost me as a customer.

Posted on Sep 12, 2010

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I did it thru a Mac. Follows this steps, find other Archos AV500 of a friend and copy his HD to the new HD with an app called SUPERDUPPER, it is the only cloner that works, then open your archos and installed the HD on it, careful with that. when You finished just turn it on and enjoy, it works like new!

Posted on Dec 13, 2009

I droped my archos 500 and now the pic isnt good

Posted on Apr 08, 2008

Apparently NO...

Sign and pray. :(

http://www.petitiononline.com/av500700/petition.html

Posted on Jan 14, 2008

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I have that problem to , ned the software

Posted on Jan 17, 2008

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Posted on Jan 02, 2017

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