Question about Brother MFC-7820N Laser Printer

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When printing a job, paper gets stuck internally and has to be manually retrieved. Problem has become frequent with paper bunching up in back.

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  • info80296 Nov 13, 2009

    Brother MFC-7820N.

  • info80296 Nov 14, 2009

    I will change the drum first, but if it is the fuser unit, then I assume it will have to go in for repair? Is a new fuser unit costly compared with getting new MFC?

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Printer name/Model?

Posted on Nov 13, 2009

  • donny4u79 Nov 14, 2009

    sorry didn't read the question clearly before... well this one is tricky
    if it literally gets stuck internally, it could be the drum or it could be the fuser unit in the 7820...ummm the paper just stops, it could be a broken sensor or the wrong paper size specified

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Lexmark X4550 all-in-one Paper feeds only half way then jams


Frances;
I'm not Lexmark certified; however, paper motion fails are generic in nature. Paper motion fail can be a bit difficult to diagnose at a distance...
* If it jams at every sheet then check to insure there is not a bit-o-paper stuck from a previous jam.
* If it has been an issue that has been increasingly getting worse than I'd replace the pick-up roller(s)
* Lexmark's support page for your printer is below. (You can also find a service prover too)
* Parts order for your printer is also below. You can determine at the support page if your comfortable replacing pick-up rollers in that model printer.
support lexmark com Service Parts
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* Frequently people tear a jammed sheet when it comes out leaving pieces behind. BAD! When you get a torn sheet in your printer insure you retrieve all the pieces. Those left behind guarantee a jam on your next try.
* Paper jams not caused by debris in the path or worn pick-up roller(s) is beyond user maintenance.

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Device error An internal error occurred in the device. Press (Select) to resume the job. - Door open The printer door is open. The door must be closed before printing can continue. - Engine comm. error The device experienced an internal communication error. This is a warning message only. Job output might be affected. - Invalid driver You are using the incorrect printer driver. Reselect the printer driver appropriate for your device. - Invalid entry Invalid data or response. Correct the entry. - Jam in Cartridge area A paper jam has occurred in the print path. Open the door and clear the jam. Then press the (Select) button on the control panel - Jam in Output bin A paper jam has occurred in the output area. Clear the jam, and then press the (Select) button on the control panel. - Jam in print paper path. A paper jam has occurred in the print path. Open the door and clear the jam. Then press the (Select) button on the control panel. - Jam in tray 2 A paper jam has occurred in Tray 2. Clear the jam, and then press the (Select) button on the control panel. - Jam in tray 3 A paper jam has occurred in Tray 3. Clear the jam, and then press the (Select) button on the control panel - Load paper The HP Color LaserJet 1600 printer is out of paper. Please load specified paper type into the tray indicated. - Load Tray X [TYPE] [SIZE] The printer is processing job, but the tray indicated is empty. Please load specified paper type and size into the tray indicated. - Manual feed The printer is waiting for paper in the tray indicated Load the paper as indicated. - Memory is low The device memory has been almost completely filled. Allow the device to finish the job, or press (Select) to cancel the job. Break the job into smaller jobs that contain fewer pages. - Misprint The printed pages have been incorrectly placed on the paper. To continue, press the (Select) button on the control panel.

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1 Answer

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This information comes from the User Manual on pages 111-112:
http://h10032.www1.hp.com/ctg/Manual/c01150745.pdf

Internal paper jams on this machine tend to be in the two-sided printing accessory.

To clear a paper jam from the two-sided printing accessory:
1. Turn off the printer
2. Press in the tabs on the left and right side of the two-sided printing accessory, and remove it by pulling out from the center of the printer.
3. Gently pull the paper out of the rollers. If the paper has torn, check the rollers and wheels for small, torn pieces of paper
4. If it's still not clear, open the two-sided printing accessory by pulling up on the tabs, and remove any paper stuck inside it, then close the accessory by pressing down on the tabs until they lock into place
5. Replace the two-sided printing accessory by pushing it forward until it snaps back into place
6. Turn on the printer, and verify that it works by pushing OK to continue the job it jammed on.

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I am not sure how to get the "Standby mode" back, but one thing you may want to investigate is "JOB STORAGE"

Job storage allows you to send your job to the printer....have the printer wait until you get to the printer and then retrieve your job when you are ready to...This is also great for printing confidential information when you don't want it to just spit out from the printer where there could be someone else around.

See page 162 of the user guide here: http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c01436366/c01436366.pdf

for some more details on job storage.

Good Luck

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1 Answer

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Hi there,

If your printer jams frequently, you may be loading too much paper. This can also occur if you’ve had jams in the past and have a piece of debris still stuck in the printer.

Use a flashlight to examine the entire mechanism to ensure no paper is still inside. This can also happen if an internal gear is damaged. You will often notice one side being fed faster than the other.

This could me the printer is physically damaged and needs to be replaced or repaired. You may need a professional help and send it out for repair.

Let me know for any clarifications.




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1 Answer

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Look at the back of the printer. Pull down the back cover. Look to the right and the left of the exposed internals of the printer and there should be another handle/knob you can pull down. Pull these both down simultaneously and check to make sure there isn't a piece of paper in there or something stuck....

good luck & thanks for using FixYa

do not forget to rate the solution...

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1 Answer

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has an option for a Free demo of a Shared Screen session.

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