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My mp3 wont work

Hi my name is dylan hallman and i got an mp3 sandisk music player it wont work it turns on to the title then turns off it wont charge and it says needs to be formated what should i do
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Re: my mp3 wont work

Then u kno, format it! plug it in 2 ur computer, when it detects it, go to 'my computer', and right click on ur mp3. select format, and do whatever it tells u to do. if ur mp3 has a special disk, use that instead.

Posted on Feb 09, 2008

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Hi,love to help out, but can not know exactly what happened to the mp3 player before it went off, so am going to give you steps to troubleshoot your mp3 player..

Power Problems

Try recharging the battery if the MP3 player is not turning on. To recharge the battery, connect one end of the USB cable to the USB port on the MP3 player and the other end to an open USB port on your computer. The Sandisk MP3 player will begin charging.
Try turning the player back on. If it does not turn on, perform a reset. To do this, press and hold the "Power/Menu" button for at least 15 seconds.

Turn the player back on.

Press the "Menu" button if the player keeps turning off periodically. Select the "Settings" option in the Menu and select "Power."

Select "Auto Power Off" and turn off the sleep settings.
Play and Display Problems

Connect your Sandisk to the computer. The computer will automatically recognize it as a new device.

Double-click "My Computer" on the desktop. You will see your MP3 player's icon listed as a removal disk together with other removal devices.

Double-click the MP3 player's icon. Double-click the "Music" folder. You will see all the songs uploaded on your player. Right-click the music file that is not playing and click "Properties." In the "Properties" window, you should see which format the music file is in. If it is not an MP3, WMA or WAV, it will not play. Only upload music files of these formats.

Right-click a music file that displays "Unknown artist/album" and click "Properties." Click the "Summary" tab and click "Advanced." Input the data you want, such as the song title, album, artist and year. Click "OK" to save the changes.

Rule Out Basic Hardware and Software Issues

Verify the stability of the Sandisk Sansa MP3 player's hardware and software to help narrow the scope of your troubleshooting efforts. Check that the player has a full battery charge by connecting the Sandisk Sansa to your computer using the included USB cord and waiting for the yellow charging icon to show on the player's screen. Ensure the Sandisk Sansa's internal software is current by downloading the latest firmware updates from the Sandisk website.
Troubleshoot File Issues on the Sandisk Sansa MP3 Player

Review the digital files for potential compatibility conflicts that are causing errors on the Sandisk Sansa MP3 player. This is one of the most common causes of problems when trying to play songs on the device. Look at the end of each of the song files on your computer and check that they end with ".mp3" or ".wma." Use the Sansa Media Converter software (included on the player's original software installation disk) to convert any other files into a format that is compatible with your MP3 player. Make sure you have all rights to the songs. Some songs, such as those purchased in iTunes or the Windows Media Store, require an individual to give each player playback rights. If your Sansa player has not been verified, it will not be able to play protected files.
Contact the Sandisk Technical Support Hotline

Contact the Sandisk Technical Support Center if all troubleshooting attempts fail to restore the Sandisk Sansa to an error-free status. Individuals covered under the Sansa's one-year warranty, or individuals willing to pay a small fee, can contact Sandisk electronically via its support website (link in the Resources section) or via telephone (866-726-3475).

Hope it helped.

Have nice day.

Feb 25, 2011 | SanDisk Sansa Clip MP3 Player

1 Answer

How do you delete stuff on your mp3 player

Your SanDisk Sansa Player does not allow you to delete files from within the player. Deleting Music Files On Your Sansa MP3 Player When your player is connected to your computer with the USB connector, you can use your computer file browser software to view all files on your player. Your player will appear as Sansa m230 or m240. Follow these steps: Playing Music 1. Use the USB connector cable provided with your player to connect the USB port on the top of your player to an open USB port on your computer. The player will appear as a Windows Portable Device on your computer. (Can’t find the USB port on your player? See The Basic Controls section on Page 3.) 2. Delete your music files to the player with software tools like Rhapsody, Windows Media Player or Napster Client. 3. To use the Windows Media Player, Rhapsody Client or Napster Client software to delete files to your player please refer to the Windows Media Player, Rhapsody Client or Napster Client help file. NOTE: While you can store and organize your audio files on your player using folders with names you select, your player will ignore folders and names. Instead, your Sansa player will extract information from each audio file so that you can use the software menu to navigate your files by artist, album title, song title, and other useful criteria.

Aug 27, 2010 | SanDisk Sansa m240 MP3 Player

2 Answers

Wont turn on unless plugged into computer

Hi it very much sounds like the on board batttery is not charged up, (not charging) hence when you plug into the PC it gets it supply from the USB 5Volts and plays as normal

Apr 15, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

Wont charge

a nice firmware update should repair all that
go to this website and find the good mp3 player
select your operating system and download the firmare
plug your mp3 and run the firmware
select the good device and you should be able to listen music after and turn your mp3 off.
Good luck

Jun 19, 2009 | SanDisk Sansa Fuze MP3 Player

1 Answer

Mp3 2gb sansa veiw wont turn on... but charge screen will show up


it seems that your player are corrupted.
it means some of your file are infected with virus and corrupted.

if you can try to reformat your player i suggest you to do it.

be aware that if you will going to reformat all files saved are possible to be deleted.


Jun 01, 2009 | SanDisk Sansa Fuze MP3 Player

1 Answer

My Mp3 wont play certain songs

Sounds like you have two problems here. First my guess is your files bought from walmart are corrupted some how. just delete the ones that are giving you fits and call it a day. Second you mentioned it wont even sync music,,,, Are you saying none of your music or just the walmart ones ?

Nov 17, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

Certain songs wong work

get a refund. It needs to be relicened on the net

Nov 09, 2007 | SanDisk Sansa e260 MP3 Player

2 Answers

Problem with Sandisk e270

All files need to have filenames and titles ("title" field in the summary under file properties on your PC). Otherwise the player will list it as "unknown" and it will NOT play. You have to drag it out of the player, rename, and then drag it back, if you're in MTP mode (which you SHOULD be!). Multiple copies of the same track sounds like you have some tracks listed under different artist names--you gotta keep a clean library!! Go back and check all the summary attributes for your mp3 files... Of course, you're using WMA files so who the heck knows. I would be sticking with mp3 format, if you want my opinion.......

Dec 05, 2006 | SanDisk Sansa e250 MP3 Player

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