Question about ATSI Holdings Cognitive Blaster Advantage Thermal Printer (P/N BT422003-013)

3 Answers

We have a BD24200-012 that shows the green power light, however the "ready" light flickers and then stays red. Any suggestions

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  • wbgeorgia Nov 18, 2009

    Thanks so much. You have been a great help.

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3 Answers

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  • ATSI Holdings Master
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Hi.
Ensure that you are using original ribbons from ATS. Paper ribbons have marks at the back, and this printer will get stuck using non original ones, even if they have same size.
Ensure that ribbon has been placed on roller in the proper way and following right orientation.
Ensure that the first label in the ribbon had been inserted on the holder at the front of the printer in the right way, test ejecting one label.
Test using a different data cable (USB). If possible test the printer on a different computer.
Try disconnecting the power adapter from printer for one minutes to reset the printer, also restart the computer.
Try uninstalling and reinstalling the printer software. Start software installation with printer USB cable not connected.
If still no luck, then the printer may be faulty. Call manufacturer at the number listed on the owner manual, or on the site below, to get further instructions, or to have the printer replaced.
See also: COGNITIVE SOLUTIONS.
Regards.

Posted on Nov 18, 2009

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  • Master
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Check whether the paper roller in the thermal printer is properly adjusted .also check if there is enough paper roller in the printer or it is got empty.also if there is proper paper and properly adjusted.then its a problem in fuser assembly.which actually gets heated.if the assembly gets faulty it will not get heated.so it needs replacement.get it replaced by any local printer repair shop.
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This will help. Thanks please keep updated.please do rate the solution positively .thank you for using fixya.

Posted on Nov 18, 2009

  • charlymonty Nov 18, 2009

    thanks for keeping updated.please do rate the solution posiotively if helped.

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  • Master
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Does the unit turn on and operate without issue?

Thanks
Tim

Posted on Nov 16, 2009

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