Question about Olympus Stylus 7010 Digital Camera

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Twice recently, I ordered an OEM battery model LI-42B on-line, but both times, after fully charging the battery, the camera does not operate properly with the replacement battery. Once the camera would not turn on, the other time I was able to take only 2 pictures, then the camera would not retract the lens. Have other people had similar problems with OEM batteries? How can I be sure to get a battery that will work with the camera? My camera model is Olympus Stylus 7010 12 megapixel.

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  • alan_breakst Nov 13, 2009

    What I failed to mention in my original posting is that the camera is rather new, I got is less than one month ago, so the problem is unlikely to be due to an accumulation of grit, dust, dirt, etc. in the lens. I did take note of the issues involved with the case, which in my case is a cloth material.

    I think the most likely problem is that the batteries I received were defective in some way, although I measured the voltage after charging and it was above the 3.7 V specified for this type of battery. My guess is that the batteries had an internal resistance that was too high for the camera to draw sufficient current to power its various functions.

    The main reason I posted this was to find out if getting defective OEM batteries (not having the Olympus label on them) is a common problem for the Olympus Stylus 7010 model. The battery supplied with the camera which does have an Olympus label works fine.

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This doesn't sound like a battery problem. It sounds like a lens problem. Read this article: Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Nov 13, 2009

Testimonial: "This was helpful mainly because it explained that if the battery fails when the camera is turned on that the lens may not retract, as I suspected."

  • Ty Price Nov 13, 2009

    Thanks for the clarification. Yes, it does sound like the batteries you got are counterfeit knock-offs since your original battery works just fine.

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Digital camera batteries' Don't Notes


Olympus li-12b Battery can be only used on the designated equipment. Do not heat the battery or dropped into the fire. Do not put the battery with necklaces, hairpins, coins, or screws and other metal items together in pocket or bag, they should not be stored together with the battery with the above-mentioned items. Do not use sharp objects to pierce the battery. Do not break down the battery. Do not reverse the positive and negative when load the olympus li-10b battery. Do not put it near fire or into the car at temperature over 60'.Do not discharge under these circumstance. Do not put the battery into the water, do not make them wet. Do not weld the battery directly. Do not use olympus li-40b battery with serious wounds or deformation. Before use your new Olympus Li-42B battery, please read the operating instructions. Improper operation may lead to Olympus Li-42B battery heat increasing, fire, explosion, destruction or attenuation of battery capacity.

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Take the battery out of the camera, put it into the supplied LI-40C battery charger or a compatible, and plug the charger into a power outlet. If you need a battery charger, you can order a compatible charger from
http://www.overstock.com/Electronics/3-piece-Battery-Charger-for-Olympus-FE-220-FE-230-240-LI-42B/6081946/product.html

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