Question about Aurora Global AS702MX Shredder

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I put in too many sheets of paper and it jammed. I was able to get the paper out but there are shredded pieces still in there. I have extracted a bunch with tweezers but the shredder still does not work. SOS

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  • pumicepal Nov 14, 2009

    HI Greg - I put it on reverse and the shredder miraculously spewed out some
    paper. It is looking much cleaner on the back. I turned it off as per your instructions and tried to get as much with tweezers as I could in the front and got a lot. I turned it on and it not only will not accept paper but now reverse does not work.
    Now what?
    How come reverse worked just a few minutes ago and now it does not?
    What do you mean by "good luck getting it repaired?" I sense your sarcasm, but do not want to read to much into it... can you be specific? I f I am unable to get it to work with your help then should I call it a day?

  • pumicepal Nov 14, 2009

    Greg - since I sent that last email reverse now works and I do not see any paper in on top or bottom, but it will not accept any paper to shred.
    Now what?

  • pumicepal Nov 17, 2009

    Hi Greg - thanks for your on-going feedback. I am almost there! The credit card part shreds. YAY!
    The paper part shreds if I have a bunch of papers (not more than 7!) but it will not grab just a single sheet of paper. Is that just par for the course? Shouldn't I be able to feed the sheets one at a time if I want and have it be functional? Thanks!!
    Jane in Boston

  • pumicepal Nov 18, 2009

    Greg - you are the best!! It is fixed and I am a very happy camper!
    Thank you!
    Jane from Boston



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Put the machine on reverse to back out any excess paper. Then, with the machine unplugged, using your tweezers and a tiny flathead screwdriver, you will have to dig paper out of the teeth. If after clearing all the paper you can see/feel (sometimes have to dig around down under near the top of the lip), plug it back in. If after all of this, you can't get the motor to work, then it's burned out. Best of luck to you on your repair.

Posted on Nov 13, 2009

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  • Greg Margossian
    Greg Margossian Nov 14, 2009

    Hi Jane, I was not being sarcastic, I was wishing you well on "your" repair of the shredder, not having to have it repaired. Based on your last post, the motor obviously works or reverse wouldn't have worked that last time. What happens is paper wraps itself around the gears/teeth both on the side you see, and on the other side. That's why it's important to get every last scrap out because you never know which scrap of paper is keeping your shredder from working. With the shredder head back in place on it's bucket (if you tested the shredder without it being in the bucket, it wont turn on) turn the switch back and forth from forward to reverse. Do this a couple of times to try to force the scraps of paper to where you can get at them and remove them. If during this process, the machine completely clears itself, you should be all set, if not, you need to unplug and dig some more. It can be a long process but assuming you get all the paper out, you should get it working again since we know the motor is good.

  • Greg Margossian
    Greg Margossian Nov 14, 2009

    Hi Jane, there's a chance the switch isn't all the way in the Forward or Auto position. The switches are the cheapest part of the shredder and you will sometimes find that although the switch will read Forward (always on) it will actually still be in Auto. If you are able to put the machine in Forward (always on) try to feed a sheet of paper. If it won't feed, then the blockage is right in the feeder slot. That being the case, unplug it again, and go in right through the top this time instead of underneath. There really shouldn't be much there since you've already cleared it out both through reverse and by digging it out with tweezers. You're almost there, the motor works (that was my biggest fear, bad motor = new shredder) and you've got most of the paper channel clear, just clear the top out and it should work for you again.

  • Greg Margossian
    Greg Margossian Nov 17, 2009

    Hi Jane! Im glad you have it working. It's possible the lens portion of the feeder got moved somehow while you were digging out scraps of paper. With the unit unplugged, feel around in the feeder channel for any "loose" parts or anything that feels or looks out of place. What may have happened is the sensor (basically 2 one on either side of the feeder channel) is out of alignment. To be perfectly candid, I'm not familiar enough with your shredder to tell you exactly what to look for, only in general terms. You can try feeding the pages sideways and see if it will take them 1 at a time or if it's a thickness issue, folding the page 2 or 3 times and feeding it that way. Apart from that, the fact that you have it running is a gr8 sign. Nice job, you should pat yourself on the back. A lot of people wouldn't expend the time and effort you did and would have thrown out a perfectly good unit.
    Greg from Haverhill



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hello. follow these steps:

  1. Turn the shredder off at the wall and unplug it. You DO NOT want to be poking round in those sharp blades and have it accidentally switch on!
  2. Take the top off the shredder and place it on a big piece of newspaper, or somewhere you can easily sweep up mess.
  3. Begin by getting a pair of tweezers and taking pieces of paper from one end of the shredding blades. This will loosen it up and give you more room to get the rest out.
  4. Carry on tugging the strips of paper out. It helps if you don't just pull a clump, but wiggle it from side to side. This will get the whole strip out, not just the top.
  5. If any pieces are curled round and you can't free them, cut them with the knife and then tug them out.
  6. Once it's mostly cleared, put the top back on and switch the shredder on. Put it on Reverse mode so it will spit the last bits back up for you to remove.
  7. If it's clear, continue shredding!

[edit] Tips
  • Remember to wiggle the paper, not just pull.
  • Shake it occasionally to get smaller pieces of paper out of the blades.
  • Try not to jam it in the first place (avoid loading a lot of paper or thick sheets of newspaper).
  • Use oil paper or performance oil to lubricate the blades on a regular basis. For an office shredder, medium to heavy usage can require lubrication as often as every three days.
  • To prevent the shredder blades from dulling, remove paper clips and staples before shredding. Shredding CDs and DVDs also cause premature wear & tear. Use the Disc Eraser ( if you have sensitive discs.

[edit] Warnings
  • Always turn the shredder off at the wall and unplug it! You don't want shredded fingers!
  • Be careful with the blades - they are sharp and you could cut yourself.

[edit] Things You'll Need
  • A pair of tweezers
  • A small, sharp knife

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