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There is nothing wrong with your screen, the problem is
from the flex that connects your screen to the phone's main board. This
flex must have worn out that's why your screen is not displaying any
The problem is common with flip and slide phones. The
flex gets worn out as a result of constant opening and close of the
flip or slide phone.
I would urge you to replace the flex and I
am assuring you that your screen will display picture again. You might
also be lucky to find out that the flex is not well fix, that is, it
may have loosed contact.
If you cannot change the flex yourself,
maybe you should take the phone to a local repairer within your
vicinity, so that the flex can be fixed/replaced.
I was having the same issue and here is what I learned:
I contacted technical support through Helio's carrier (Virgin Mobile) and here is what I learned: Dear Jennifer , Thank you for contacting Helio by Virgin Mobile. We are sorry that you are having issues sending and receiving picture messages on your phone. We are having some system updates and that is causing you not to be able to do some of the data services on your phone. We expect the issue to be resolved in the next 24-48 hours. If you need further assistance, please do not hesitate to call us at 1-888-88-HELIO 1-888-88-HELIO 1-888-88-HELIO 1-888-88-HELIO. You can reach us Monday through Friday 6am-9pm PST and Saturday and Sunday from 6am-8pm PST. Regards, Khalidine V Helio By Virgin Mobile Customer Care www.helio.com
You should call the person who sent you the picture and see what format the picture was ? usually its .jpg. if its .GIF graphic or .swf then you might need flash lite player to view it, but i dont think your phone has the functionality to install it. so you can download it to PC using the phone software and the USB link that comes with it, then double click the picture, if the PC has the right software then it will open it with no problems. if it doesnt it will tell you to choose the right program to open this file or search the net for the right program. select search the internet for the right program and it will find the program that opens this picture.
download it and then you'll be able to see the picture.
Give Virgin Mobile a call. They should be able to unlock the phone. If they can't, try taking it to another provider like Altell. They may be able to unlock the phone since it's technically an LG phone that they too provide.
If those two options don't work, good luck getting the phone working.